Jon Wayne Heating & Air Conditioning

Diane M.

I would like to give Jon Wayne 10 stars if I could. My air conditioner in my newly renovated house went out and I called them immediately. They sent a person within 24 hours to come look at my air conditioner ( I was not a prior customer but they treated me like one). This person took his time to look at the outside unit and inside unit and explained the problems I had. He even took the time to show me on his phone what the problems were after he ran several tests. He recommended a new system and offered to connect me with someone to explain the specials they had. By the next day, another person named Josh Estrada came by the house to explain all the systems they have and what my options were. We even discussed financing in great detail. I agreed to purchase a new system and we did the paperwork and financing. He promised to come the next day with his team (which was a Saturday). They all came by 9:00 am on Saturday and started working with the team (Jose Rodriguez, Carlo Avendano, John Gomez, James Taylor and James Bukowski). They were all so professional, courteous, careful, friendly and quick. By 5:00 pm, I had cool air, and electrical work, insulation and could not be happier. I even received a call the next day from Josh asking me if everything was good. They are a wonderful company and I would highly recommend them. I am in the customer service industry and know how important it is to have a happy customer. I am truly a happy customer. Thank you Jon Wayne team!

Irma P.

My husband and I have been loyal customers of Jon Wayne A/C company. We never had any problems with there service till yesterday..we were told that a technician would be coming to our house regarding our water hester and A/C. Because my call came after 5:00 I was skeptical that someone would show up, well they didnt..Not only did they not show up but the technician claimed he called..no call was received..Im very disappointed by their lack of concern for loyal customers.

Alejandra E.

We had an appointment scheduled from 2pm - 6pm. I had to take half a day off from work in case they actually showed up at 2pm. By 5:45pm we hadn't heard from them so we called. The lady stated that she had to get a hold of after hours to get us an update. After hearing 'after hours' we knew they weren't coming.. but she assured us they had a crew working until 10pm. She called us back and said they would not be showing up today.

I completely understand that it's the busy summer season and unfortunately not all appointments can be met. But what if we wouldn't have called for an update? Would their customer service have had the courtesy to eventually call me and tell me to stop waiting because they were never going to show? Would they apologize for me having to take half a day off? No, we had to track THEM down.

As a professional business they should be taught to update their clients when they aren't planning to show up. We had so many choices to pick from and unfortunately chose a company that has no respect for their client's time. I would not do business with them again and do not recommend them to anyone.

Farshad S.

I couldn't believe it, I heard they are the best, good customer service, I called them to fix A/C unit, they come on time, but the technician pushed us to make a wrong decision, he changed a piece of unit which was a new brand changed by Home warranty company just the day before, charged us 570$ saying we give you that as credit if you change the unit.(saying maybe works, but the other companies said it wasn't necessary) He gave us 3 options but didn't give us a quote by email or written when I asked for it, said ""NO""!!!
Then He took the new piece with him without asking, that piece cost between 100 to 300$. Should I call police???
We called Customer service at the beginning they said ok we take back the piece, give back the money, but next day, they changed their mind. So just we got back the piece(Capacitor).
The question is can I trust Them????

Tracy M.

Jon Wayne is reliable and professional. Andrew Reily is one of the best technicians ever!!

Jimmy S.

They install brand new system In 2015. In August 2019 compressor went out. Tito the service manager says because we didn't keep up our $70 a month insurance we were screwed. Please stay far away from these people

Kelly G.

Had a great first experience with this company. Tony Ruiz came out at 10pm to check out an issue I was having with my kitchen lights. He was very thorough and professional and I definitely appreciated the late visit because I was nervous there would be a problem while I was sleeping. He made sure everything was running like it was supposed to. Great service I will be calling this company if I ever have an issue like this again!

Michael V.

Today was most disappointing service I've had from any home repair company. First came in look at faucet ask have removed and put new one in and I'm told it be 245. I said ok and then he said best I just buy my own tool and change it my self that it would cost less to do. If that was case wouldn't have called have the services down I will no longer we reaching out to John Wayne services

Jairo P.

Incredibly disappointed with this company! I had a service appointment scheduled ahead of time, over three days, and on the day of the service, at 3:46, after I had already left work, since there estimated time for service was between 2-6, I received a phone call asking me if it would be OK to reschedule. I informed the representative that I couldn't continue to leave work to accommodate their service technician since I had already left to attend to this appointment. I was then informed that the technician would continue to work and make it to our appointment but it would be closer to 6pm. At 630pm I received another phone call tell me that the technician would not show up after all. I requested to speak to management as I did not feel that my time was valuable to them. I was refused the opportunity to speak to a manager. I don't understand what serious company would do this to their customers. Why can't they call the customer before they set appointment timeframe to avoid wasted time and money? This is really frustrating and ridiculous. It shows this company has no regard for their customers time and employment. Very disappointed!

Update: as of Saturday morning I still have no resolution to my complaint. This company continues to disappoint! Jon Wayne Service Company I have been waiting for over 48 hours to hear from your management team. So far my experience with your company is so disappointing. You have shown zero concern for the interests of your customers. What a joke!

Joe S.

Immediately after posting my review I was contacted by Jonny at Jon Wayne A/C. He was very helpful with resolving all my issues. I was very impressed with his customer service. They obviously take reviews very seriously. I was impressed with the quick response and resolution to my issues. Based on this new experience I have upgraded my review to 4 stars. I'm a fan now.