Jon Wayne Heating & Air Conditioning

Na A.

Within 24 hrs of contacting the original salesperson I received a phone call from the manager who sent someone out immediately.
This is what was explain to me,
1) yes you can control the air and other through your phone but we also
2) monitor the system, like an alarm company. So if something goes wrong someone comes out within the hour or less.
This service costs $5 a month. Not the answer I wanted, but I understood. I do believe their should be a free option without the monitoring.

I still give this company a 5 star because of the amazing costumer service. It's just beyond what I always expect for them

Texas001 M.

My neighbor wanted to overhaul his A/C system and replace everything. He called Jon Wayne and check out the picture to see what happened. I talked to him after and he was 100% satisfied with the job. No wonder look at the crew that showed up.

Parker N.

Negative! They basically make you buy the club membership. My case 175 each ac unit to get the 20 % discount. BTW where are the bad reviews on Google? None found. Don't use them! 350 to put no leak sealant on the unit. I just needed new thermostats and some freon.
Yes units are older but this guy comes in with a nearly 200000 estimate! Stays in the van a hour working on the invoice after I keep knocking him down on price..I feel sorry for older or more vulnerable people. Bottom line 1700 for new thermostats ..freon.. condersor...

Lisa W.

They set up a 4-hour window on a Wednesday and couldn't honor it. Set up another appointment the next day--they again called and said they wouldn't be able to make it. People can't afford to take off work and then this company ""is running late."" Obviously need to rethink how they schedule their jobs.

Janet Z.

We had to have a water line rerouted. They had to go crawling around in both of our attic spaces and cut multiple holes in sheetrock to do this. They were so good at explaining everything they did, and they kept the holes to the minimum they could get by with. They were very professional and neat with their work. I would highly recommend Jon Wayne!

C C.

DO NOT BELIEVE THE GOOGLE REVIEWS, THESE ARE MORE ACCURATE. First did not come out with part and was SPECIFICALLY ASKED TO DO SO. We already knew the issue, it was a $6.96 gasket piece for a Kohler toilet. I guess they assumed we were stupid and good to be conned because they asked to see our water heater...for a toilet issue....why??? They then found a VERY minor leak and wanted $1200 to fix both toilets and the water heater. $600 for replacing two gaskets alone. It gets better I went to home depot bought the two gaskets and replaced them in less than five minutes each. Today I get a call from the worlds most argumentative ""client manager"" who has ZERO business calling people who are already pissed and then arguing with them. ""Premier service"" uh expensive, premier, hardly. The best part was we already had the one connector on the water heater replaced, it was $125 when a LICENSED plumber replaced that, they want $600 for the same EXACT replacement of the other one. Four dollar part...and 30 minutes...do not be a sucker and use these guys, IMO, worst than a unethical mechanic.

Ed R.

Beware of this company. I thought they were an honest company going by the guy on the commercial. But I was wrong . I recently had them come do some repairs, electrical and HVAC.
The HVAC cost me $1400 for them to run 2 drain lines on my AC units. I figured ok, guess they know what they're doing. That same day it leaked. They sent another guy out and fixed it.
Secondly I had one of their electricians come out and do some work that cost me $1800. Now I'm no electrician but for what he did seemed high. So when I asked about one last issue , running a ground wire , he told me that'd put me in the next service level ?? Huh?? Then he pulled out his chart and said your in this level, $1800, if I do this ground wire it will put you in the next level which is $3100. I realized that I was being hustled. I ended up getting a smaller electric co to come out and do it for $400 and only took them one hour. The difference was huge ! With John Wayne I woulda paid another $1100 or more compared to $400
Last of all was their plumbing guy. He quoted me almost $5000 on some minor repairs that prob would take one day. I knew after the above work that I needed a second bid. I hired another company and got it done for $600.
I'm pissed at myself for being too lazy to look around. I figured John Wayne was the way to go since I would only have to deal with ONE company. Try another company first. Never again. Nothing against the repair guys but they need to stop over charging !! Next time I will get more bids

Tiffany L.

I was contacted by the owner who addressed the issues I had. He cares about his company and wanted to hear customer concerns. Appreciate the follow up.

Tim H.

They sent an aggressive, high pressure salesman to try and persuade me to purchase a system with options, technical specifications or extended service plans that I don't want or need. Their ""technicians"" get paid off of commission and it shows.

I spent a lot of money to have a new system installed by Jon Wayne for the downstairs of my home. It has been in my home for a little over 72 hours and this new unit has worked for less than 24. I am currently being told that it will be at least three or four days before their ""24/7 service professionals"" will be able to even come to my house and determine that they installed a unit with a busted compressor.

I have never lived anywhere that had such a lack of reputable businesses to handle HVAC issues. It seems that all the companies here are working together to make pricing for their services less than transparent and prices artificially high. I suspect they are engaged in price gouging and market manipulation for this market. I will be bringing my concerns to the Texas AG

M H.

Never ever trust a repair company that pays their employees off commission. The more they sell you, the more they get paid. Which is the beginning of the problems we had with Jon Wayne.

AC broke - that happens. They responded within 24 hours - dumb me, believed the trucks and TV commercials. But the technician oversold my wife $1200 in repairs. Which lasted a week (and my system is not old and we have it serviced regularly).

I was home when the second crew came. They would not wear COVID masks until I asked. They spent an hour determining it was a switch in the inside unit - $2400 to repair. I asked how - said it was very labor intensive. Well, turns out the crew that installed that unit three years ago let me help (they were too busy to come the first time). The whole thing took 3 hours. Absolutely outrageous quote unless you remember they work on commission only. So I asked for replacement costs - basic system $7500 and top of the line was, drum roll, $21,000. I asked if it came with a new roof, they looked confused. And I sent them away. I'll put wet towels over fans and stay cool until I can get someone else here.

If you missed it at the front of this review - NEVER trust a repair company that pays their employees off commission. They will mark up your service and sell you stuff you don't need.

Fun fact - my wife is a realtor with one of the largest brokerages in the area. She has a good HVAC story for her clients now.