Jon Wayne Heating & Air Conditioning

Joe M.

I'd give zero stars if I could. Have been maintaining my system for its entire life. It's five years old and stopped working after the ""replaced a part""...preventively. 2nd unit stopped working working within a month...replaced the same part...didn't work for more then a day. I feel scammed...it is now Christmas Eve before a big storm and no heat. Use this company at your own peril!

Robert A.

Same story different verse- great technicians - horrible management- recommended to family and every time they call get excuses of lack of technicians due to emergencies. EVERY TIME!!!

Question: if this is the story every time you call, then what is the difference between Jon Wayne and other AC companies?

Why have a Rescue club membership when someone will show up days later?

Elderly family have been left waiting! Less excuses - more results.

Ryan C.

man, I can not tell you any more than the reviews user me have. I wished I had something better to say other than I bought a 23,000 system from the clowns and now three months in it doesn't work. I'm paying a premium here and I am told I have to wait for a time window????? completely unacceptable. I called and tried to talk however every single person I talked to interrupted me while I was venting. so rude.the company talks a big game however, they are low quality and are hiding behind daddy don and his commercials.

Michael B.

Main water line and sprinkler line were cut in front yard. I was given 6 options for repair of main water line, five of which were in the THOUSANDS of dollars and included many things that had nothing to do with the water line. The 6th option, that I paid was $871.00 to install approximately 2 feet of exposed PVC pipe. The sprinkler line was repaired the following day for $212.00, which was for over 3 feet of exposed PVC pipe, maintenance of 12 zones and replacement of 2 sprinkler heads. I'm embarrassed that I paid almost $900.00 for 2 feet of PVC pipe. I will leave it to those who read this review to form your own opinion.

Hector V.

After speaking with Ray one of the managers . I explain the experience that I had and he went ahead and apologize for the service that was given to me and he when ahead and refunded the service fee . He also offer to do things right but I had already hired another company.

Ryan B.

Previously used Jon Wayne in the past. Had a appointment scheduled between 8-12. No one showed up and was never contacted. Called to get an update, they had cancelled the appointment without ever contacting me. Then wanted to schedule an appointment days out. Poor customer service.

Stephen M.

Worst company- called for help wanted 159 trip charge for plumbing and 199 for one side of my house for special to clean lines and filter - I have two units so twice that - $400 for both - so much for special and 159 for plumbing + repairs so $559 before work- better watch these people!!!!!!!!

Louis P.

Here we are with NO A/C working, try calling Jon Wayne for emergency service and no luck.
Monthly paying for a service plan, and being a customer a few years, and getting a unit that is approximately 2 years since we bought it from them, but not able to receive emergency service. Really, NO EMERGENCY SERVICE, specially in Texas weather? I guess that is good to take people's hard earn money, but difficult to receive service when you need it.

Nick B.

Had an AC service scheduled for 4 weeks. Day of service they called to say they would be late. 2 hours after the service window of 4 hours, they said it wouldn't happen and needed to reschedule for 4 days out, and offered $50 off for me waiting around for 6 hours......really!!! Will never call them again, completely unreliable. Way to treat a first time customer.

Debra A.

Saw the company on the news and thoughts we would give them a try. Not a good idea- Was not impressed with this company. We schedule an appointment a week out. They called and stated they were running late after waiting 3 hours then after 4 hours. Called and stated sorry we will have to maybe reschedule for you for another day. This wasn't a free service call when were paying $79 for them to come out. Why make an appointment and have people waiting for over 4 hours to not come out? We wasted the day waiting for nothing.