John Hope Electric

Kate G.

We were so very pleased and totally impressed with the above and beyond service and excellent quality of work at John Hope Electric. We had an issue one evening where our power gradually shorted out throughout the house. We called John Hope Electric and other businesses on an urgent basis early the next morning. Unfortunately, it was a holiday and people were very busy working with skeleton crews and could not help. But the receptionist at JHE was extremely kind and understanding of the urgency and potential danger of our situation and said she would do what she could to try to get one of their workers to squeeze in the job. Within a half hour, she called back and said she had found a worker to come right away. We were so totally relieved she had gone the extra mile to help!

Their (friendly) electrician arrived quickly and soon ascertained that we had a melted circuit breaker. The circuit breaker was an older type (at the end of its lifespan, he said), but he had the less common part on hand and quickly replaced it, restoring power to the house. We were so hugely relieved and grateful! We also asked him to check some other wiring, which he kindly did, and made some quick but essential changes.

After all this completely fantastic service, the price was also super reasonable. We would definitely give them more than five stars if possible and I wholeheartedly recommend them here and to friends in person! What a fantastic business!

Eric G.

This is a delayed review for work finished in February 2021. Now that I'm looking for an electrician to replace a sub panel, I'm realizing how valuable honest reviews are. The theme here is going be The Good, The Bad, and the Ugly.

The good: the guy who evaluated the job was professional and friendly, and then the guy leading the two-man actual work fairly reeked of competence. They did a fantastic, clean-looking job (though they did leave screws and various detritus laying around the area, as almost everyone seems to do these days. No one cleans up conscientiously any more). I'm 100% satisfied with the quality of the new, up-to-date main panel.

The bad. I had this work done when I was off on vacation in Baja. As I always do, and have done for a dozen years, I drained my portable electric-run hot tub before leaving. This time, however, I though, ""why not use this handy switch on my brand new panel instead of unplugging it?"" BIG MISTAKE. While I was on vacation, one of the electricians came over to photograph the panel for the inspectors, and clearly he turned on all the switches, and left them on -- completely frying my hot tub pump for about 2K in damages. I discovered this when I got home. ""What -- is that thing on? WTH!!!""

The ugly. Though at first apologetic, the company became a bit confrontation and doubted my story. Yeah, sorry -- I've drained and deactivated that tub 20 times and never left it on. The dude turned it on while I was gone via the panel switch, and ruined it. Eventually they agreed to pay for a refurbished pump for about 1.2K, which seemed fair enough. HOWEVER, lo and behold, on inspection they found some oddities in the lower well pump switch that just HAPPENED to amount to the cost of the pump. Strange coincidence! They made the mistake of sending a contractor to do this extra work, and the guys eyes popped out when I told him what I was paying for the job. I don't want to get him in trouble, but he told me the work was probably worth more like 2-300.

""Could've been better"" is a perfect description of this overall experience. I have a top quality main panel. But I vastly overpaid for it, lacked my lovely hot tub for a month, and dealt with a bunch of unpleasant communications to try and get just compensation (which, as I note, got absorbed into the high fees).

Sherman U.

Connor was here this morning, spent plenty of time explaining several different reasons to me that I don't really need to have a full house power system, only to keep my thermostat set at a reasonable temperature setting.

Thank you Connor for your time and the very helpfull information.
Sherman

Jessica M.

John Hope Electric is the best around. They are responsive, knowledgeable, and incredibly friendly. We have used them over and over. They are clear about what they charge and how much time a repair will cost once it is known. They put in that extra effort to discover issues that might not be obvious. I highly recommend this company as your first call if you have an electric issue!

Ray J.

I needed electrical gremlins removed from our old home, John Hope Electric was the best estimate, workers communicated well with us. I had a small checklist they took care of everything in a timely manner. Their office is a pleasure to deal with, and we recommend you try them! The workers all knew exactly what they were doing, no mistakes were made, Thank you!

Brian C.

Hired John and his team to do a complete rewire and multiple panel upgrade at my home and ADU in Santa Cruz. He came up with great solutions with multiple challenges when PG&E refused to increase amperage at main panel. His team was always on time and well scheduled. Good communication throughout the project. Worked with my special needs as a do it yourselfer. Quality work with quality parts.John, Ocea, Jesus and Jesse were fantastic to work with. Highly recommended.

David S.

I'm not a regular review poster, but giving credit where it is due. As a former property manager, I have worked with many electrical (and other) contractors. Recently, our house began having multiple electrical issues, so I started calling local electricians. I hit a few voicemails, with only one call back, and only after a few days had passed. I was able to speak to a human at one outfit, but they could not get me scheduled for weeks.

When I called John Hope Electric, they answered immediately, and had me on their schedule for the next day. I had four separate issues and was expecting this to be ~$1500. On the scheduled day, Robert (Hope electrician) called me hours before my appointment and said he had finished a job earlier than expected, and could either come right now, or at my scheduled time. He came and diligently fixed all four issues in about two hours. All of our troubles are gone and we paid less than $300.

Thank you JH Electric! I'm a customer for life.

Nori S.

Very professional and reasonably priced. We had to go with another vendor because John was so busy, but would definitely recommend.

Terri F.

Great company to work with. When Connor came out to look at the project he was on time, professional, clearly knowledgeable, and took the time to explain what needed to happen in order to put in my new generator.
In their office, Ocea was easy to work with and helped coordinate not only their work but that of the plumbing company who ran the gas line.
I'm very happy to have replace my oil-leaking generator that had been put in by one of their competitors and just sorry that I hadn't called John Hope Electric in there first place!

Mark F.

Great company to work with. Very responsive and willing to help. I highly recommend. Technician was great.