Jay Electric - Richmond

Joseph H.

I'm very disappointed after working with Enoch on this simple 2-gang light switch change. After describing my situation yesterday, her told me that the scope of project was the minimum and would not be more than $150. I agreed and he had me text my address and confirmed scheduling for the next day via text (today). He missed the appointment window and when I called, he thought the appointment was for the following day. I explained that I scheduled for today and was not available tomorrow, so he sent his technician out this evening and he did the job quickly and efficiently-within 45 minutes. The problem was that Enoch up-charged my cost to $200! I complained about paying more than my quoted price and he consented to charge me $175. This still leaves me disappointed as it was above my quoted price and I had 2 other vendors quote me $150 and $145 respectively. Had I known that I was going to be up-charged, I would have went with another vendor.

Christine D.

Excellent service, very responsive and professional! I feel that their prices are reasonable and they do great work.

Debbie H.

I was extremely impressed with this organization! They were flexible, clearly explained their pricing structure and ready to help with my electrical issue. They took their time to explain what the issue was, why it was happening and how it was going to be fixed. I have already made arrangements to have Jay Electric install indoor and outdoor ceiling fans before the hot summer! They are professional and I will be recommending them to all my friends and neighbors! Thank-you for the positive experience!

Alexis W.

The technicians were amazing, professional, arrived early to the appointment, quick & efficient. The work done by them gave me great confidence in this company. The owner made this an absolute nightmare. I've worked with a number of electricians over the years and only used this company due to their quoted price and availability because my preferred company was unavailable for this emergency. Worst mistake ever. The owner Enoc lied about the cost when I scheduled service and then changed the price upon completion because ""I should've explained differently"" what I needed from his services (as if I'm an electrician). We sat on the phone and I expressed how disheartened I was at this change since it was of no fault of my own that there was misunderstanding of my service request, to which his response was ""Well you should've called so that I could have explained properly"" though scheduling ONLY took place over the phone. He was firm on what his business protocol was in this instance, but could not produce to the same standard. He stopped taking my calls after payment was made and the only time the phone was answered, he responded shortly and hung up in my face. He made it very clear that my business was not desired or respected. I have never been treated so poorly by any company or owner. I caution consumers to use a more professional company especially if you're on a time crunch or dire situation.

Terry S.

Dishonest... Son came out and gave me a quote for a 14KW Generac install, turnkey job. When I called to ask him to send me the quote, his Dad answered the phone and said he would send over the quote, which he did and it was over $800.00 more than what was quoted. I was not happy with that and let them know that in a reply. I then sent over the quote with my approval. I called to see if they had received it, but no answer. I called several more times and still got no answer, and as of today I still have not gotten a reply. I'll move on from these guys, who seem to bate and switch.

Branton J.

I have used Jay Electric a number of times. Most recently I contacted Jay Electric to unhook a hot tub and they were able to come out quickly. Jay Electric answered on a Sunday and was out to my home on Monday morning.

The previous job I used them for was to actually wire the hot tub and also do some additional work. The quote was fair and the final invoice was in line with the estimates.

I found the staff at Jay Electric to be friendly, reliable, fair, and honest. I would definitely do business with them in the future.

Adam R.

Came and offered a quote, set plans to come back and never showed. I had to use a different company.

John W.

I saw Jays truck while i was shopping at Elliot Electric and took down his #. He wired my restaurant with pendant lights and wall plugs as well as a post in the kitchen to hold 5 dedicated circuits. He came back to me the next day and said he had done some research and needed to change out my plugs in the kitchen because he thought they might not pass inspection AT HIS OWN COST. Jay is an Honest and really great electrician who knows what he can and cant do. I will keep Jay for any electrical issues i have in the future. He is fair and wont over charge you. 5 stars for Jay. There are a LOT of bad electricians out there. Jay is your man. Honest , has integrity and a fair price. I really cant say enough good things about him!!

Brian W.

On time, professional and efficient. All that one would want when hiring an electrician.

Jessica G.

Quick response to my inquiry. Came out to my home and was able to complete the job quickly. I have used them twice and they will always be my go to company.