Jay Electric - Houston

Yolanda C.

Quick response to move fuse box and some other wires for the house. The tech, Selvin, was very knowledgeable and a hard worker. He provided great customer service and explained what he had to do to make repairs. He was a pleasure to work with. Always had a smile on his face despite the extreme heat. I think he's the best part of Jay Electric. I highly recommend this company.

Kim

Was scheduled to have a consultation from 2-4 pm and no one arrived or contacted me to let me know if they were running late or if the appointment was cancelled/needed to be rescheduled.

Eventually they did arrive and the fix was pretty quick. 3 mknth warranty to call back within problems.

Zahri

Amazing service! Jay arrived right at the beginning of the service period. After a very quick test, they were able to confirm that my breaker needed to be replaced. The whole process took less than 10 minutes! I will definitely be using them for all of my electrical needs. Thanks!

Lu L.

Competent, fast, friendly service with reasonable rates. Elio was responsive & knowledgeable.

Mark K.

Quick response, knowledgeable, good prices, free estimate if you ask. I got free estimates from two companies -- only chose the other because I knew a lot more about them and had heard great things about them.

Steve C.

The techs came out and repaired light switch as requested at agreed on price. They arrived and Left at times agreed upon.

Mark F.

Came out to do an estimate. We lined out what we wanted to do. Never received the estimate and never heard from them again. We hired someone else to do the job.

Mandee B.

This company has the best customer service I have ever experienced in my entire life !!

Today I requested a quote / request for them to come out , and before I had the chance to put my phone down, I was already receiving a call from them, and the nice woman offered to send them out immediately, in which they arrived within 30 minutes of me requesting their service!! They quickly diagnosed the problem (a partial power outage that Centerpoint needs to come out to fix). The guys told me what to do, who to call, what to tell centerpoint, etc. super helpful. I don't know how they do with repairs, but what I did experience with them was 10000% the BEST customer service that was so fast, helpful, and easy for me. In under 1 hour I sent a request for them to come out, booking the appointment, them coming immediately to my condo, diagnosing the issue and providing me with details on how to resolve the problem. If I end up needing them to repair/replace my meter or anything else, this will be the company I use! Did I mention that their quote/diagnosis and trip out here cost nothing ?! If I could give 50 stars, I would. I'm thoroughly impressed with their customer service and promptness. Thank yall so much!!

A A.

You might want to consider someone else. Hired this company to add a 240V outlet for EV car charging port in garage, repair an exterior outlet and replace LED ceiling lights. Also had technician install a few dimmer switches. Selvin seemed capable and got the job done but there were a few issues that at the time I decided I could live with. For example, he cut into the drywall before realizing he cut in the wrong location, the replacement LED cans did not match the existing ones, the dimmer switches were also not a match and dust was left in the garage.
He also recommended getting a whole house surge protector which was appreciated. I hired Oscar with Right Pro Electrical Services to install the surge protector and that's when I found out what I had paid for.

Oscar informed me that the wiring by Jay Electric for the outlet for the car charging port was incorrect. The technician (not Selvin, his assistant) used THHN wiring which does not protect the electrical conduit causing the outlet to burn out in less than a week.

Jay Electric offered to send out a master electrician to observe the issues and make repairs but I declined because I have zero faith in the company at this point and don't want to have to spend more money fixing their bad work. Shout out to Oscar with Right Pro Electrical for pointing out the costly errors made by Jay Electric. You should hire them instead.

Chris B.

I had a doorbell that was not working. I didn't want to mess with it myself, so I called Jay's.

They fixed the doorbell, a minor repair, but charged me 220 dollars. I had understood that it could be up to 220 dollars, not that it was the starting price.

They seem slightly predatory sales practices; they don't charge you anything to come out there and look, but if you have a problem, beware, they will take your head off. On top of that, the electrician had a heavy accent, which made it harder to understand over the phone.

They fixed the doorbell but charged entirely too much for it.

I won't use these services again, and I would not recommend it to anyone.