Integrated Mechanical And Electric Services

YC S.

I chose this company to replace one of our AC systems. I've contacted several companies in my area. Amazingly, for same system, quote were vary by almost $2000. I chose IME based on reputation, system they carry (LENNOX), price they offer, and fast support. Right after I sent an email to them, Mr. Tyler contacted me to schedule for walk through. Very next day, he showed up. He was professional, polite, was ready with shoe covers, mask, gloves. After 2 days, installation guys (3) came in the morning. It took about 3 hrs to complete the work. Mr. Tyler upgrade thermostat to WIFI enabled one without charge. Everything works so great. Believe me. I've researched and received quote from 4 other well known AC companies. When you need AC repair or installation, make sure to compare with IME.

Kenn L.

They installed new AC ducts to code this September 2020. I am very happy with the work completed and Tyler was more than fair with the pricing.. As a real estate property manager I am comfortable recommending IME Services for all residential HVAC work.

Kim N.

I've used them for several years. I even had them replace one of my AC units & continued to use them as my dedicated AC company for service or any issues. It's seems that every time they come to my house...something bad happens. Recently I had them come to evaluate my home to determine efficiencies including duct work. The guy who came put his foot right through my ceiling and it took over six weeks to find someone to repair as well as 10 weeks of reimbursement. This all happened before COVID.

Last week, They came to conduct a annual service. Since we were out of town we came home to find that there was a major line back up which caused water damage not only to my ceiling but to my bedding , mattress & newly placed wood floors! I found this 2 days after they came & found that there was a crack in my primary drip pan-why didn't they catch this? Clearly, something happened after their visit for that much damage to occur. I requested a manager to call me & still no response. Unfortunately they have lost my business. I do not recommend you go with this company.

Stephanie K.

They do poor work, cause damage to your home, lie, then ghost you.

Integrated Mechanical and Electric Services, LLC installed two new AC units and gas furnaces in my home on 6/14/20. On the morning of 6/15/20, I woke up to find water on the upstairs landing floor, and paint hanging from the ceiling directly below where the attic units were placed. Additionally, there were water stains on the ceiling above a guest bedroom door, and water damage to the door trim. I shut the AC system off and sent pictures to the customer service person, Jake Stastny. Rudolfo, one of the people who installed the systems, came back to the house and said the problem was caused because the other person who worked on in the install forgot to flush the pipes. Rudolfo then flushed the pipes.

Jake said over the phone to get estimates on the repair and Integrated Mechanical and Electric Services would pay for the damage they caused. I got several estimates and sent Jake the best one on 6/17/20. On 6/18/20, I received texts from an unknown number by someone identifying themselves as Rudy. He said he was going to fix the leak damage. I questioned this, because Jake said Integrated Mechanical and Electric Services did not do this work, hence hiring another company to repair the damage. Rudy then said he was bringing a ""friend"" to do the work because it would be ""cheaper"". I told him this was not acceptable, as I want a reputable company to correct the damage caused by Integrated Mechanical and Electric Services. I took screenshots of the text messages and emailed them to Jake. I also asked when he planned to have the estimate approved, as he had stated his supervisor needed to approve it and Jake had yet to respond to the emailed estimate. Jake tried to call while I was at work, but I had noticed that Jake would not respond to texts or emails, to avoid having anything in writing. I sent Jake another email, with the estimate and the text message screenshots attached again. I told him I expected further communication to be in writing and that Integrated Mechanical and Electric Services could pay for the damage they caused, as agreed. Jake refuses to respond.

Integrated Mechanical and Electric Services did a poor job installing the new units, resulting in damage to my home. They agreed to pay for the damage, but now are having strange people text message me and expect me to let a random person come into my house. I expect them to pay a reputable company to correct the damage Integrated Mechanical and Electric Services caused. I paid Integrated Mechanical and Electric Services over $9,500 for the new HVAC systems. A $750 estimate to correct the damages seems reasonable for Integrated Mechanical and Electric Services to approve. I have filed a complaint with the BBB and TDLR. I have a lawyer in the family I will be contacting for next steps regarding this business.

Bruce A.

our HVAC systems were starting to get old and we knew they needed to be replaced. We interviewed about 5 accredited air conditioning companies and decided to use IME services. The initial person we spoke to was great, he was very patient and answered all of our questions. He was very considerate in how he followed up with us and ultimately helped us design something that would fit our needs. The installers were on time and very considerate of my home, they did a good job of walking me through what they were doing. At the end of the day I got good equipment that I can trust at a competitive price. I feel very comfortable reccomending this company.

Mike R.

Spent too much money for new Lennox unit, sent me very bad installers and after two years still suffering and wished I still have my old unit, plus they damaged my ceiling and they refused to pay for the repairs.
Bad Management.

John G.

Had an entire system replaced, including ductwork and had new ducts cut in. Very reasonable on price and professional. While process only took 2 days and we couldn't be happier with our unit. We did have a slight hiccup as the blower speed was too low and unit kept freezing. But 1 simple phone call and Jake called me back within 10 minutes to schedule the appt. my technician was Yashua, and he called ahead of time to let me know he was on his way and showed up as expected. He was very courteous and took the time to listen and inspect each part to come do a diagnosis. He explained in detail what he did and was respectful of my time and property. I highly recommend this company!!

Pedro P.

Bought our house recently and our builder had IME install the A/C units. The A/C units were not blowing cold air, so called IME since the units and installation are still under warranty. Their customer service representative (Jake) was curtious and even called me back to let me know someone cancelled and gave me the option of an earlier time slot. Cesar came out to the house and he was friendly and provided excellent service. I thought it was just one unit with the issue, but Cesar was thorough and let me know it was an issue with both units. Cesar corrected the issue with both units and we had nice cold air filling the house by the time he was done. The only thing preventing me from giving a 5 star rating is that it should have been done right the first time when the units were installed. Otherwise customer service (Jake) gets a 5 star, Cesar (the tech) gets a 5 star, and IME honoring their warranty with no questions asked gets a 5 star. Original installation is what is holding the rating down to a 4 star. I was impressed with their service and wish I could give them a 4.5

Lee Y.

New HVAC installation completed and Juan V, technician was very courteous and did an awesome job. Jake, sales man was knowledgeable and provided information when requested. Thanks IMES! You have an amazing team!

Steve B.

My husband and I bought our new house in Coppell back in August 2019. One HVAC unit was OK; however, the upstairs unit was the original 2 ton installed 25 years ago. A friend recommended Integrated Mechanical & Electrical Services after they installed her new HVAC. We had already been given a quote from another contractor before talking to Integrated M&E. Tyler was our sales consultant; very nice and professional. Once we saw the price, our decision was made; it was 45% lower than other contractors. The HVAC equipment were both Lennox, 16-seer; a 4 ton and 3 ton. He worked with us regarding the installation because we were dealing with a special situation. Two days ago the crew showed up for the install; Juan and Daniel were very friendly and professional. They worked through the day without a break. Our house is very comfortable and the smart thermostats are great. I would give Integrated Mechanical and Electrical Services 6 stars if I could; personally, you would not go wrong using them for your project.
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