Integrated Mechanical And Electric Services

Pedro P.

Bought our house recently and our builder had IME install the A/C units. The A/C units were not blowing cold air, so called IME since the units and installation are still under warranty. Their customer service representative (Jake) was curtious and even called me back to let me know someone cancelled and gave me the option of an earlier time slot. Cesar came out to the house and he was friendly and provided excellent service. I thought it was just one unit with the issue, but Cesar was thorough and let me know it was an issue with both units. Cesar corrected the issue with both units and we had nice cold air filling the house by the time he was done. The only thing preventing me from giving a 5 star rating is that it should have been done right the first time when the units were installed. Otherwise customer service (Jake) gets a 5 star, Cesar (the tech) gets a 5 star, and IME honoring their warranty with no questions asked gets a 5 star. Original installation is what is holding the rating down to a 4 star. I was impressed with their service and wish I could give them a 4.5

Lee Y.

New HVAC installation completed and Juan V, technician was very courteous and did an awesome job. Jake, sales man was knowledgeable and provided information when requested. Thanks IMES! You have an amazing team!

Steve B.

My husband and I bought our new house in Coppell back in August 2019. One HVAC unit was OK; however, the upstairs unit was the original 2 ton installed 25 years ago. A friend recommended Integrated Mechanical & Electrical Services after they installed her new HVAC. We had already been given a quote from another contractor before talking to Integrated M&E. Tyler was our sales consultant; very nice and professional. Once we saw the price, our decision was made; it was 45% lower than other contractors. The HVAC equipment were both Lennox, 16-seer; a 4 ton and 3 ton. He worked with us regarding the installation because we were dealing with a special situation. Two days ago the crew showed up for the install; Juan and Daniel were very friendly and professional. They worked through the day without a break. Our house is very comfortable and the smart thermostats are great. I would give Integrated Mechanical and Electrical Services 6 stars if I could; personally, you would not go wrong using them for your project.
+

Ted F.

I selected Integrated Mechanical & Electric Services to install 3 top tier Lennox air conditioners. The reason I chose this firm is because their representative, Kyle Cooper, was a straight shooter who I trusted. He did not let me down. They installed the new systems efficiently and Kyle came back to take care of slight adjustments that were needed. In addition, Kyle helped me file for the rebates that I had a little trouble with on the Lennox site. I am very pleased with how efficient and quiet the systems are. I highly recommend Kyle Cooper and Integrated Mechanical & Electric Services!

Bob S.

I started pricing two new AC units to replace the old inefficient ones that I had. First of all, these companies are robbing people blind!! 13k, 16k and the big daddy of em all, 19k for two units. These companies are charging like they are installing ALL new equipment like, ducts, plenums, wiring and registers! Its rediculous! So ehile browsing some mail, I find IME in a circular and what struck me right from the start was thatvthey listed their prices. Then, and this is the best part, they were within the Texas average for an installed replacement unit.

Look, There are reputable websites you can go to that will tell you what the average cost is for a professional HVAC installation, as well as, wholesale/dealer prices per unit. This is to help YOU, the consumer avoid these overpriced installation jobs. 4 highly recognized companies gave quotes 3 to 5 times the FAIR average.

So I contacted IME. From my first contact with Jake and Tyler, the two sales gentlemen who came to my home, I was impressed with their forthrightness and knowledge about the process and prices. There was no, ""....well....."", or ""uhhhhhhhh, you see"". I even gave them a couple of reasons to lie to me, to make the deal sound sweeter to get a sale, and they didn't. It was honest and upfront, ""here's what we can do for you and here's how we will do it."". Just straight talk without the fluff, i really appreciated that. They had me sold but I wanted to run the final price by the brains of this operation in case I forgot anything. The wife okay'd it and I called Jake and Tyler to green light the install.

On 9-13-2019, The crew arrived as planned. I verified the units they had were the correct ones to be installed. Juan was awesome. He introduced himself and his helper and got started straight away. They were very courteous and careful swapping the units out. Juan got clarification on some of the equipment options and after a few hours they were done. I was actually surprised that they were done so soon. Juan took me on a tour of the installation from the inside units to outsides units to the thermostats. The installation was hassle free, damage free, even with bringing two units downstairs and taking two units upstairs, and it was fast enough so that my house didnt notice the lack of AC.

I highly recommend IME to everyone that I came in contact with. From Jake and Tyler, to the very pleasant receptionist who answered a couple of my general questions, to the stars of the event, the installers, Juan and his helper (sorry I cant remember his name!). They were all great to work with!

If anything changes, I will definitely update this review!

Marshall H.

They install 3rd tier systems for home builders and when the end user (home buyer) needs warranty work they kick them to the curb. I had to wait nearly 3 WEEKS to simply have the coil replaced on one of their below average units, and each time they came out, they expected to charge me hundreds of dollars for the freon that leaked out because the coil THEY installed leaked the entire time and they would NOT come out to fix it for all that time. Horrible service. 3 WEEKS IN JULY/AUGUST!!!

Not to mention, the system is not up to code, as there is no emergency shutoff installed on the upstairs unit.

Brenda T.

Our air conditioning went out without warning on a Friday evening. We called IME services. They arrived the following Monday morning fully staffed. Tyler was very professional and coordinated the project from beginning to completion. Juan and the team worked fast and were very courteous working diligently in the heat. We are very happy and comfortable thanks to IME. We will definitely refer family and friends to IME.
Thanks guys,
Jerome
19072676641905023117
1907037349

Ryan D.

After comparing the quotes I received from IME against the other companies, and looking at the reviews and Better Business Bureau reviews, I decided to go with IME. I definitely made the right decision as they did an excellent job on replacement of our old unit. Tyler Martin was our sales rep and he did a great job, even with numerous requests I asked of him.

In comparison with the other companies, they offer a 1 year maintenance plan, and here is where they are different: a 2 year labor warranty. And of course you get the 10 year warranty on the equipment. And on top of this, they had the best costs and I did not feel like they were trying to rip me off. I am very happy with the work they did and the equipment they installed.

D I.

I highly recommend IME. We had them replace both of our ac/furnace units and from the time Tyler first came to our house for a quote through the final inspection, everything was great.

Their prices were very competitive and the products they offered were excellent. The installers were very good, answered any questions I had throughout their very long day. They worked hard and were extremely aware of keeping things clean as they worked.

Before and after installation Tyler was very responsive to my many questions.

I would definitely use them again and would recommend to anyone who asks.

Jim T.

Great company here in DFW. I've owned many homes and wish I would've known about them a long time ago. We've replaced our central HVAC system with them, now use them for service and maintenance. If you are needing anything to do with AC or heating call IME