Indoor Comfort Services

Kathy C.

The HVAC technician installed a new furnace in my home in Nevada City California 9 months ago. I had to call repeatedly about the inspection. Finally, I called the county and they said this company had never completed the needed paperwork to initiate the inspection. I called Indoor Comfort repeatedly over a span of several months to ask that this be corrected. Finally, an inspector came out today and the system failed the inspection. There was a propane leak and the technician who installed the unit hadn't installed a propane drain. My unit had to be turned off. Thank goodness there wasn't an explosion when I had the heater on!
I had never received the HERS report that was supposedly mailed to me for the inspection. When the inspector arrived I called about it and was told they would email it to me right away. Twenty four hours later I still haven't received it. Was told the manager was having trouble locating it. This has all been very upsetting and I only hope it can all be resolved before the temperature drops. Please do not use this company.

Sanjy V.

If I could give them ZERO stars I would. This place is a joke. We were assigned to this company as the contractor to come look at our HVAC issue as we were not getting cold air blowing into our master bedroom. She went outside to look at our AC unit. My husband followed her outside and she asked him what she should do!!!!??? What??!! She's the supposed ""professional"" and she's asking us homeowners what she should do? She kept checking to see if my husband was still watching her as she ""work"" because she was NOT doing anything. She did absolutely NOTHING and just said our AC unit was old. She was here less than 15 mins!!! Then reported to the warranty company that everything worked fine, we just have an old unit. What kind of company this is??!! Definitely not one I would ever use.

Carol H.

Frank and his team are real professionals and do quality work!
We'd highly recommend them !!!

Crystal S.

Indoor comfort replaced our entire AC unit last fall through our home warranty company. They were supposed to come back after sealing the ducts to do pressure testing and never did. This is our first summer with the new unit and it is operating poorly and not cooling the house. We have called multiple times over the last couple of months, leaving voicemails every time but have not heard back from this company!

Buleng B.

LOL I thought I was the only one. Technician was really rude. He didn't even give me a receipt or invoice. He basically just told me my Home Warranty will get in touch with me and left.

Holly R.

Terrible company- If you are wanting to get a report sent to your home warranty company do not use Indoor Comfort Services!
We have waited over a week and still no report. The home warranty company has called numerous times, we have called numerous times, all they say is we will have it to you at the end of the day.

When the service man was here he left without even telling us what is wrong with our unit. He said it's up to his manager to review his notes and make some decisions about what to do. Strange right...? The tech should share some insight other then you need duct work. The HVAC unit has badly worked for weeks but he said little about it.
Other companies have the report done and submitted by the time they left the house, as well as estimated cost. This company just can't get it together.
STAY AWAY!

Matthew S.

Trash company. This company was ""in-network"" with my One Republic Home Warranty company. I had a crack in my heat exchange already found by another company I had out to do regular maintenance. All this company had to do was peek at it to confirm the crack and provide a quote for replacement. The tech was rude, wouldn't provide me a copy of the report/quote sent to the home warranty company.

They have agreed upon wholesale labor and parts pricing with my home warranty company and drastically upcharged on modifications and PERMITS to make up for it. I got a quote from another company that somehow reduced the price of permits (its not like my home jumped counties in between these different techs coming out) and reduced the price of modifications by over half.

Phary Y.

Frank did a fantastic job fixing our Ac. He was attentive and know exactly what he's doing! Would definitely go back.

Rocco R.

We just had Joel from your company out for a service call through our home warranty company, which is the 2nd company to be needed to come out....

From the time he arrived, he couldn't be bothered with anything we had to say...I tried explaining what was happening, and his response was exactly ""Then why am I here?"" Really??!?? As we tried explaining the ac is currently working...

We have had an issue with our ac unit, once on will randomly stop and the heater will turn on, this is the 3rd service call to come out regarding issue

Needless to say, I told him after he continued to have a completely nasty attitude and 100% unprofessional attitude, to leave my house and I was done talking to him...he processed to keep going and said I am done with you!! Grabbing his things and skipping out of our garage with his smartass attitude..

If this is the type of people you hire to represent your company, it is a shame!! I will definitely never use or recommend this company again, and from the other reviews, this seems to NOT be a new issue with your company!! You should really work on a different approach...

Mike W.

I typically only post positive reviews but this company was so awful to deal with that I felt the need to post a review. I was sent to this company by Fidelity when our AC stopped working on Memorial day weekend.
The Tech arrived a week later on June 7th and said the AC unit needed to be replaced and he would do the paperwork and we should have a new unit in about two weeks. It took this company 10 days just to file the paperwork with Fidelity. Once we received the approval from Fidelity they called me and said the soonest they could come out to install a new unit was July 16th which would be another month of no AC. I called Fidelity and asked them just to send me a check. I then called Rocklin heating and air they are sending someone tomorrow and I can have the new AC unit installed next week now that is customer service!
Forget Indoorcomfort call Rocklin heating and air and get the service you deserve.