Indoor Comfort Heating & Cooling

Karen R.

If I can give this company a 0 star I would. Worst company ever. Avoid at all cost. They don't answer calls. They misdiagnosed and are unreliable.

Cody S.

Indoor comfort was dispatched as part of our home warranty. The technician was on time but immediately admitted he was not experienced with our ductless mini-split style AC units. He then asked me to borrow my ladder and even had me perform part of the repair myself since he was sent by himself. He had me assist him the whole way and clean parts in my sink which was very unprofessional. At the end of the day this technician broke the mounting bracket for the unit, broke the condensate drain line flooding our guest room causing thousands of $$ in water damage, never diagnosed the original issue, refused to look at the other problem unit in our bedroom out of fear of breaking it, left a mess for us to clean up, and ultimately never resolved our issues only added to them. Now I have to pay out of pocket for a second opinion from a qualified contractor.

Additionally this company has THE WORST customer service I have ever experienced. They use an answering service which can tell you nothing only leave messages. They have no direct number. Not ONCE have I ever received a call back or follow through from these POS. 0/10 would recommend. Use literally anyone else who is qualified.

Farsheed A.

This Company should not be in operation if they were not working with the Home Warranty Company. After the first technician ( fresh off the School) showed up and replaced a part in our Aged A/C unit , also replaced the Thermostat and crossed the wiring so when in the winter we turned the Heat on, the A/C will automatically kicked in ( We had the outside temperature inside). So much agony with this company that is unbelievable .I perhaps called them more than 30 times during the last summer and they would not return my call and or send a technician to come and check our Aging A/C unit.
I am starting the process over again with another company this summer ( recommended by the Home Warranty Company ) and hopefully this time would be the charm.

Jack P.

Guy showed up was super skiddish. Didn't have a clue what the problem was and no clue how to fix it. Horrible communications from the company.

Joseph R.

Worked with Indoor Comfort as part of our home warranty. I was initially startled at the less-than-stellar reviews, but I went in optimistic. I could not have been more wrong. I am incredibly disappointed at the lack of professionalism, follow-thru, and ultimately their ability to assist us. The first technician that was sent out to us, Tim, who could not find anything wrong with our A/C unit, literally threw his hands up and told me ""well, it's hot outside, your house is gonna get hot."" The second person that was sent out, Tom, was excellent. He diagnosed the problem immediately and reported his findings to his office manager. The manager, after us being told that they'd submit their claim to our warranty ""before the end of the day,"" never did so, after multiple calls on my end, and multiple follow-ups from our home warranty. When I would speak with someone on the phone, I was met with ""I'm sorry, I'll send a message to my manager."" I don't fault the receptionist, but someone... anyone needs to teach this manager that their customers expect some type of followup. None of my messages (over two weeks) were returned, and my home continued to bake. There was zero attempt to reach out to us ever.

Our home warranty company, as fed up as I was, finally pulled the plug on them, and we had to start the process all over again with another company.

My final thoughts: if you do work with these folks, request Tom, you'll like him. Then... open up a cold drink... it's gonna be awhile.

Chase H.

Hours late to the first appointment. No showed for multiple appointments afterwards. Ordered the wrong size window unit replacement. Excuse after excuse. Impossible to get anyone to answer the phone...forget about getting a call back.

Rodica L.

they came to service my air conditioning over a month ago, the service person said that there are things that need to be fixed and that he would go and write a order and someone will come fix it. I have been calling them now for almost a month they have never answered my calls. they never answer their phone. left at least 10 messages still have not herd from them.

Lincoln R.

Would HIGHLY suggest seeking out a different business. Very unprofessional from the time you call in to the technician that does the service. Poor communication, high turnover, zero accountability, and no customer service. It always sounds like they're struggling just to complete simple tasks and things always seem thrown together. It almost doesn't even feel like this is a legitimate business as employees take calls from their homes, no one can find paperwork, etc.. Everything requires two and three calls at the minimum, then they have to check with someone else, they have to get back to you, etc.. They don't know how to do warranty paperwork or work with warranty companies and to make matters worse, the unit they finally repaired (which should have been replaced and took hours of my time in just doing their work) is broken again a few months later. So I'm right back where I started after spending all that time and tons of extra fees and charges that mysteriously weren't covered by my warranty. They are very concerned with getting paid and that seems to be about it. I'm sure working with home warranty companies can be challenging at times but I have never experienced such a time consuming and frustrating situation. Now, I get to do it all over because my unit doesn't cool again ... less than 60 days of use. Save yourself the hassle, find another business and if you have a home warranty, request a different company for your work order.

Jason M.

Crappy service. Had me wait at home all day for a service visit and at 6pm they called and said nobody would be coming out.. This is the type of company that home warrantee insurance companies refer me to..

T R.

Cannot recommend. Showed up hours late and then spend 80% of the visit trying to up sell me on work and add-ons unrelated the the issue. Guy seemed nice enough, but very sales focused - maybe commission based?

Paid him for the visit only and called another contractor (who was excellent, on-time, and fixed the issue promptly. And, didn't try to sell me anything else!)