In Charge Electrical Services

J D.

DO NOT USE!!!!! My house is less than a year old. This pathetic company did the original work. I'm already having serious issues.

i have had an appointment for over a week with these folks. They cancelled with less than 24 hour notice. They cancelled because they believed I lived closer to San Antonio than Austin. They clearly don't own a map.

Diana R.

They came on ti.e. workedquickly, cleaned up after, were friendly, did 3 outside and inside jobs well. I would hire them again.

Warren K.

I bought a new home in Prosper and noticed 3 plugs didn't work. In Charge electricians , Kris and Sawyer, came out in the rain and diagnosed the problem quickly. A long staple from the siding workers had pierced the wiring causing the problem. Kris replaced the 12/2 pink wire and Sawyer hooked up the plugs within an hour and I'm good to go.

Nice to see In Charge has high hiring standards.

Thanks!

Lin A.

Poor service and poor workmanship

I had a home built through Pulte Homes and In Charge was the electrical contractor. The wrong lighting fixtures were put into the home, so In Charge had to come out and switch out the light fixtures. The new fixtures were not the same size as the ones they mistakenly put in so now I'm left with holes in the walls where the new fixtures don't cover completely. To make matters worse when the workman was done, he made no attempt to clean up the areas he had worked in, leaving drywall dust, screws, and other debris for me to cleanup. I had another electrical contractor in to add extra new lighting and they made sure when they left you couldn't even tell they had been there. Do not use In Charge, poor work and poor customer relations.

Ravi V.

One of the worst experience,if your builder used in-Charge and you paid for pre-wiring please know that you get half-ass service with pre-wiring. Eg: They only crimp one side of the network cable not the other. When I called for a warranty claim, they asked for $180. Absolute day time robbery. Good thing crimping network cables I have done in my past life so it was piece of cake for me but not for everyone.

Robert B.

IN CHARGE ELECTRICAL stands by their work and their word. They made me a happy homeowner. Thank you! I will use them to do more work at my home when I am ready.

Joe N.

I scheduled a simple service call with In Charge. Here's how that turned out. 1. Didn't show, 2. Showed but technician said couldn't do the work and passed the job to another technician, 3. Didn't show after technician called to say he was late. Avoid this company at all costs! Quality of their work? Who knows.

Courtney B.

I would not recommend this company. 5 switches have gone out in our 10 month old home. Everyone says they have never heard of switches going out yet ours keep going out. Each time one goes out the company has to send someone out to fix it. So we have to take time off each time a switch goes out. Pulte put in a request to have all the switches in our house replaced as it is a hassle for everyone to deal with one light switch each time. Last minute the supervisor tells their field employee to only fix the one switch. We had been waiting for this appointment for two weeks and no one told us the planned changed. Apparently, this company only cares about their bottoms line and does not stand behind their work or product. I would not use this company at all if you are building homes and don't want angry home owners calling you every month about a switch or if you are a current home owner since they do not stand behind their work or products.

Andrei F.

They were on time, polite and professional. I had two of my circuit breakers tripping randomly, and I did not have my hopes high -- after all, who wants to diagnose and fix random and hard-to-replicate problems, right? Wrong. The technicians opened and inspected every single outlet on the two circuits in question and they did find one with ground wire problem. They fixed the problem and they also replaced both breakers just in case.

Michael S.

InCharge Electrical was contracted by my builder to wire my house. The did an acceptable job but no better than acceptable. The issue with them comes into warranty and quality. Simply put, they suck. I hired them to put ceiling fans in, one of the 3 fans they installed the installed incorrectly causing the lighting fixture to later come loose and fall shattering into several pieces. Thankfully my daughter wasn't in the room. Fast Forward, we had another issue with wiring and the guy who came out tried to say it wasn't covered because aftermarket work was done on the house and it voided the warranty. I had to tell them that THEY did the aftermarket work. The clearly had no idea of what each side of this rather small operation was doing. Finally, last straw, had them come back out to do more work, right 3 times now, and this time they said the same thing and refused to fix the problem. The had the switch plates off, problem in clear sight and unless i paid them to do the work they weren't going to fix the problem. I even spoke to a manager there by the name of Bruce, totally worthless. I directly asked him if he was instructing a licensed electrician to put something back wired WRONG???? His response was, if it didn't appear to be a hazard than yes, unless we pay they won't address the issue. A Lot of drama, and for what, one wire needed to be capped off. CRAZY!!!!! On top of all this, it doesn't even begin to address the issues with the sadly mounted outlets, failed GFIs, constant breaker tripping, and other, so called NEW HOME BUGs.