In Charge Electrical Services

Ryan S.

Matt and Philip were awesome! They took care of the space and did quality work! I highly recommend them.

Rendi W.

Wow, total crooks. We fired them after learning from an independent electrician that they had not performed a huge percent of their contracted work. When we called them back for an early punch list, the sales rep reeked of alcohol and was rude and belligerent. Another huge issue, that still blows our mind, is that they did not call for required inspections. They didn't call Austin Energy for a pre-pour inspection and now, after firing them and the foundation is poured, we're screwed and have to bring in an electrical engineer on our own dime (several thousand). The following is the response from their CFO:

Hi,

""Your frustrations continue to be miss directed.  Your issue is with LakeHills Customer Homes.  We operated at their direction and they were fully aware of these issues.  All further communication around this matter must be directed to your builder or their lawyer.  Our contract was with the builder.  The builder is responsible for all permits and inspections.""

We paid In Charge for all permits and inspections, therefore the contract was with us. While Lake Hills is a complete sham and stole hundreds of thousands from us (no surprise that they recommended In Charge), it was the responsibility of In Charge to call for inspection. This has set our house back by weeks/months and is costing us several thousand which, although they were the contracted electrician at the time, they refuse to own.

They overcharged, ""pretended"" to complete the work we paid for (confirmed by several independent A/V and electricians that it wasn't done) and sent a drunk salesman to our house.

Gm H.

Called to replace a few breakers and scheduling was fast and easy. Miguel and Quintin arrived same day and were incredibly helpful, fast, professional and also followed up by text with additional information. I've used InCharge several times over the past few years and always have an excellent experience.

Stephen F.

Rudy and Michael were professional and courteous. I had them come out and check a faulty plug. They did a great job explaining everything including multiple options that I could take. They were quick with the repair and everything has been working flawlessly so far.

He W.

The most incompetent bunch of morons you could possibly have do anything related to electrical work. Our builder hired them. We ended up with a SEVENTEEN PAGE punch list of their deficiencies! 17 pages!! They would try to refer back to the house plans when it suited them, but they didn't follow the plans. Outlets where no outlet was planned, no outlet where plans show, smart lights that were like disco balls flashing on and off, no dimmers as per plan, no USB per plan, and on and on. Nothing but stupid excuses. Finally hired a qualified electrician to get out outdoor heater working- they had EIGHT trips and couldn't get it done. Less than two hours for someone that knew what he was doing. I wouldn't have them plug in string lights on my dog bed! I seriously can't imagine that they are actually licensed contractors. RUN!!!

Vikash K.

Hopeless contractor. What would it take for you guys to respond to phone calls? I have been waiting on a quote request and nobody seems to get back to me.
Hopefully someone reads this.
You don't even have an email address for customers to reach out for status.

E F.

Fails the test of time. If you got them through your new build, keep filing tickets for every little thing because the shoddy work is too many to count. They just cannot do things right.

De Ana D.

We purchased a new home and had problems with flickering lights and a humming sound coming from our fans. Our home was still under warranty and the issues at hand were a bit greater than the builder had initially budgeted for. This is where the technician from In-Charge Electrical (Miguel) stepped in. Miguel was able to quickly diagnose the issues that were causing the problems. He directed my attention to the panel and showed me the wires, providing a simple explanation as to what was happening. Essentially, the problems were related to some compatibility issues with our smart switches. Miguel then proceeded to explain some of our options, next steps and lined out a clear plan moving forward. He performed some temporary work, which immediately resolved one of the issues, and then scheduled a second visit to replace a particular switch that had to be ordered. As of today, I have everything running as it should! Miguel even showed me how to use the app to control the smart switch. It is important to note that Miguel is a leader and extremely skilled in his trade. He is a real asset to the company and very easy to communicate with. He was always respectful, professional, and went above and beyond to make sure I (the customer) was treated fairly. I am sorry to read some of the negative reviews, however, my experience with In-Charge's technician, Miguel has been outstanding!

Tina B.

The builder I used contracted In Charge for the electrical installation. I had a good electrical plan meeting. After my house was completed there was a roofing warranty that was completed but needed the electrical team to replace the wiring and lighting. I called ahead to update what needed to be done. However, the electrician, Miguel, didn't get the whole story, only that the lighting needed to be replaced. So after we discussed the full story, he informed his boss, went back to pick up tools and supplies, but no one available to help. So Miguel measured and opened the ceiling for the lights, went up into the attic, found the wiring, re-placed it and had it all in working order.
This was not an easy job, he didn't complain, he just got it done!
I appreciate his positive attitude and workmanship.
Thank you, Miguel!

Ramesh S.

Horrible company to deal with. If it wasn't through builder, I would choose someone else. Shoddy work on a new build to begin with. When called to fix under warranty, 2 weeks out to get an appt. When asked to fix all problems in one shot, no can't do. Rude, rude rude on the phone. Stay away from this company. Technicians who actually work are nice though. They are way overloaded by the management. But those poor guys are doing whatever they can to satisfy the customer.