In Charge Electric

Cz N.

Hired In Charge to install 220 for a new hot tub. Everything went along fine until the end. I tipped their guy every single time he came with the promise that the work would be done to spec and to code. They did not follow the plan submitted to the Sumter county building dept (as per the Sumter County building dept) and the work would not have passed inspection. The same was said to me by the Electrical Inspector who came out to see the incomplete work. They knew that if the spa installers came out and the work was incorrect or incomplete, they would leave and charge $200 to come back. I called their office and was screamed at by Office Manager Kathy claiming the work was done to code (she didn't see the work) and when I told her to stop screaming and listen to me, she screamed some more and then hung up on me! They did finally send someone out to complete the work after I had to call 2 more times. I sent a certified / return receipt letter marked personal to the owner, James Brush and said that if he did not call me to discuss or send the Spa company the $200 for the delay fee then I have to only assume that Office Manager Kathy is screening/throwing out his mail. Read thru the bad reviews and see how many that end with ""and then the office manager started screaming at me and hung up on me"". This is the vile person that represents your company?! This is ok behavior? Are you kidding me???? I will never use In Charge Electric ever again and I will make sure I let everyone know. Oh, and PS. They never bothered to close out the permit but they did make sure they got paid in full.

Ann-Marie E.

Our Christmas lights kept setting off our fuse box. This company's electrician came out and charged us $200 to tell us the extension cords needed to have a weather proof cover where they connect. We did this and the problem continued. We called them back and the office manager tells me we must not have covered them correctly. They put the blame on us. We will never use this company again.

Al G.

Not the best electricians around, came to my house to fix and install a light post outside the premises that the lawn company ripped out with a commercial lawn mover. The problem with the installation was 1- not explaining thoroughly the process and the work being performed. 2- when the lawn mower yanked the light post out and broke it at the base the wiring was damaged and partially shredded. 3- put in a new section of wiring, spliced with old wiring leaving the shredded part of the wire in the ground with the new light post making the GFIC switch in the garage constantly trip because of the moisture in dirt and or touching the new aluminum light post making the unit most of the time inoperable, any rain or turning on the sprinkler and the GFIC trips due to moisture and exposed electrical wires. 4- When I called the company back, the individual that did the work informed the receptionist that he did his job correctly. So the company sent him back to my house, when I started to question his work ethics and why he didn't run a new wire from the outside electrical conduit box to the top of the light post so the wire that ran through the conduit under ground the new wire would be sealed and would not trip the breaker,he took my comments to heart like a personal attack instead of constructive criticism, In my case just want it the job done right. He then left......So Called back In Charge and said what's going on I need someone to come and fix this properly. They then informed me that used vulgar language to this individual and they would get back to me. First of all I never used profanity, quickest way for a company to get out of doing their job properly and avoid me entirely. The problem to this situation and why I have no recourse is because the lawn company that ripped out the light post paid with the companies credit card Juniper Landscaping.
Juniper Landscaping company was then fired in our community due to many issues to the residents lawns and damage to personal properties outside their homes...My point .....ask any electrician if they would have done what this technician did? I say technician because an electrician would have done a thorough job. Anyway I am still left With a GFIC switch in the garage that trips constantly........Consumer BEWARE!!!............

Mirco S.

Lady hung up the phone on me when i asked why they charged for an estimate while every other company does not

Steve M.

We called the office and scheduled our light fixture installation and the work could be completed within a week! That was great news. And the electrician (Thomas) was awesome. He completed the work in a timely manner and he is a very personable gentlemen. You can rely on these folks to get the job done!

Patti F.

Over the past two years since moving to Leesburg, this company has performed 90% of the electrical services I have needed on my home. I have had nothing but a fantastic relationship with this company and its employees. Particular thanks to Kathy in the office and to my ""favorite"" tech, Alex. I could not be happier with the way all of my needs have been met by each and everyone in this company on a professional and timely basis. I could not more enthusiastically recommend Incharge Electric to anyone. Patti Fergason

Kat S.

had an appointment today between 10am - 12noon. was told they would call me 30 minutes before to let me know they are on the way. at 11:45am i called because i hadn't heard a word. thomas answered the phone. he was nasty, rude and was yelling at me telling me i was wrong. i hung up, then decided to call back and cancel the appointment.

won't recommend or call back

Jim M.

Totally unimpressed with the ""deer in the headlights"" look from the techs that came out for a ground fault that kept intermittently tripping a 20amp breaker. Checked smoke detectors & a couple outlets, then gave up saying intermittent shorts are hard to find, that'll be $99,goodbye. I called another outfit and when they arrived I mentioned in charge electric, they rolled their eyes & said there's one problem. Within 1 hr the problem was found to be a faulty GFI, problem solved. I wouldn't call in charge electric to change the batteries in a flashlight.

Lisa C.

Kathy is always: friendly, helpful, and professional. Mike Dever and his crew did an excellent job installing an interlock kit to our circuit breaker box so that we can now run a portable DuroMax 12,000 watt generator as our backup power supply. Mike even installed the outside 50 amp receptacle in a specially requested location on the outside wall, which included drilling through 8 inches of solid concrete, at no additional cost. Mike came back per our request, and at a moment's notice, a few days later to confirm our test run was being properly performed. Everything runs GREAT! We couldn't be happier and HIGHLY Recommend InCharge Electric for anyone needing electric service for their home or business. Thank you In Charge Electric! ~Jeff and Lisa-Christy Wilson.

Erma S.

Very professional and helpful. They spent a good deal of time and due not over charge me. I highly recommend them.