Ideal Plumbing Heating Air Electrical

Richard S.

I called on Friday mid-day about a slow shower drain that would back up before a shower was complete. They were all booked up for Saturday but found a way to fit me in. Jim came out and snaked out the shower drain. The clog remained. He then went to the bath tub that abuts the shower and snaked that drain. After manipulating the snake for about 5 minutes, he was able to break through the clog of hair. Jim was very professional and even slipped cloth boots over his shoes each time he entered the house. Jim also gave me some tips on how to keep hair out of the drain including a screen and a snap-on drain cover to facilitate cleaning. He didn't have the size I needed on his truck so I went over to Ideal's location at 5161 Waring Road to purchase these. The gentleman who waited on me was very knowledgable, helpful and patient. I couldn't be more pleased with Ideal Plumbing. Thanks!

Verajan P.

They were great...came within 2 hours of the call...fixed the problem and made helpful suggestion to prevent it the next time. fair pricing. highly recommended.

George B.

The Service was Terrible & The Driver Should Go To Driving School!!! I have had several incidents were the employees almost ran into me with their Vans!!! The owner & The Employees need some retraining!!!!! Don't Bother With Them!!!

Sarah G.

Matt came out to my house, said the job would be easy and he would get me a quote in a few days. Two weeks later, nothing. I called to remind them to send me a quote, waited another three days and still nothing. Maybe they are good, maybe they arn't, but their customer service sucks!

J S.

Dan came out to look at the A/C at my house. Really professional, and very courteous. He explained all of the steps he was going through while examining the A/C unit. In addition to looking at the A/C he also gave me some cost saving tips on the water heater and recirculating pump. Thanks.

Gina M.

This guys are the best. If you want a trustworthy electrician or plumber I would highly recommend calling these guys.

Paul G.

Jose came out to fix by sticking shower and leaky facet that I couldn't figure out and quickly found and solved the issues. Will be calling back Jose and Ideal the next time I have any major plumbing issues!

Debby B.

These people have been in business a long time, second generation. I needed the plumbing replaced in my home due to Quest piping. The whole house! This means going through walls, cabinets, ect. The owner of Ideal, Don came out himself and discussed the best way to replace the piping with the least amount damage to the walls (saving on repairs). Very knowledgable and professional staff. They were not the least expensive, but I am so glad I picked Ideal. The job was done properly the first time, no leaks, they cleaned as they went, completed the job as promised. Since then, Ideal is the only company that takes care of my heating, plumbing and electrical issues. Thank you Ideal.

Paul S.

...a quick post....
I had this contractor install new ducting, heating and air conditioning several years ago and several things stil gripe me...
1. they did not properly seal the new ducting they put in, afterward i had a duct blast test done and numerous leaks were fixed....a new install should NEVER have had that amount of leakage
2. they 'promised"" follow up service as part of maintenance, and filter replacement....they NEVER replaced the filter even tho it was stated it would be replaced (perhaps this was due to the expense of a new filter?...after all, THEY recommended the system so THEY should have been exposed to the cost of the filter)
3. the refrigerant line leaks, so that means THEY never properly installed and checked for leaks in the first place.
I would not recommend this contractor for this type of service, I don't feel they are committed to quality work and/or quality follow up.

update: 8/8/2012
Don from Ideal came out and personally inspected work done and sent out a top notch tech to resolve the issues. They fixed chaffed refrigerant lines, installed a different condensate pump and water alarm and overflow pan (so if it leaks, it doesn't damage drywall) at no charge and I paid for a AC service, which also indicated no leaks in the lines. Based upon their corrective work, I would recommend this contractor now as they have improved their installation methods of installing AC and duct systems to ensure quality work is done.

Scott K.

Contacted this company due to the overall good ratings on Yelp. I had an old hot water heater in a stand-alone wash house on my property and it finally gave up the ghost. (It was also horribly out of code.) I gave consideration to replacing it with an electric tankless device which would have required installation of 220v.

Wrote a request for service via their website, and to my surprise I was called back within a couple of hours - 7:30 that evening! The technician and I chatted about the pros and cons of such a scenario, and promised to send out one of their electricians next-day.

He came, and after chatting a bit, we agreed it wasn't an ideal solution - best to just go with another traditional gas water heater. He stated he would make an effort to get one of their plumbers out next week to assess. (I waited a few days for a phone call but didn't receive one, so I just went back to their site and wrote up another request - no biggie, perhaps just a communication error.)

That written request, again, was followed up by a phone call in record time, and after Ideal came out and reassessed the needs (plus addressing all the needs to bring the install up-to-code!) I committed to the estimate and install date.

Friday morning 2 gentlemen showed up with everything that was needed for a top-notch, professional, almost gorgeous in-code install of a new hot water heater. The re-plumbing that had to be done was a work of art upon completion, and they had all the parts and tools needed to even vent up through the roof as my out-of-compliance previous install from dozens of years ago vented out the side wall. They didn't need to borrow a tool or interface with me once - by noon, ""Norris"" and ""Rob"" were done, and the old water heater was taken away.

These guys weren't just plumbers - they were artistic technicians - and as professional and friendly as one can get. I even showed off their job to some pretty hard-nosed critic friends of mine, and they were impressed. It sounds ridiculous, but I still find myself just staring at their work sometimes, out of sheer admiration for the challenges they faced and coming through with flying colors.

The estimate I was quoted upon that second visit (I think it was the actual owner!) didn't vary one red cent from the final bill.

I now have total peace of mind for all my plumbing, heating, air and electrical needs in future. Thanks, Ideal!