Honest Air Conditioning and Plumbing

Adam H.

Great communication, fantastic service, thorough work. I had a furnace not blowing hot air. Honest came out and spent time to not only diagnose the problem but also label the type of heater circuit installed on my unit for future reference.

Marjo A.

Our house has been between 67-70 since yesterday and will not warm up any higher. So after doing everything that I can do it was time to call an HVAC service. I called around including the previous companies we've used and no one was available today. Then I called Honest Air Conditioning and I was lucky someone was available. I said book me an appointment.

I was then told of the time it reminded me of old cable companies where they gave you a range of time, which was from 5-8 pm. But I'm at the mercy of the company so what can I do. Didn't realize that my phone was on silent so I missed multiple calls from Honest and their technician Rick Riker. I called Rick back and he apologized that he is still stuck in traffic and will probably get there within an hour or so (still well within the appointment time). He actually got to my house within an hour with Austin Traffic so that's pretty impressive.

Rick was amazing and he's the reason I'll be using Honest Air Conditioning again. I was pretty impressed by the fact that while he was stuck in traffic he asked me what's going on and some steps to try. Sadly it needed his technical expertise to actually get the issue resolved. While he was here he didn't mind me looking over his shoulder the entire time. I'm one of those I think I can learn from them but probably would forget, but the fact that he didn't seemed annoyed by it and even explained things to me was wonderful. Rick was definitely polite, knowledgeable, courteous, professional, and goes that extra mile for you. He pointed out a couple of issues that he mentioned was causing my problems (they were the shoddy work of previous HVAC companies) but he didn't force me to have them fix it. He showed me what I'll need to fix them myself if I wanted to. That to me speaks volume of the kind of person he is and the kind of information that I look for any company that I hire.

Thank you Rick and Honest Air Conditioning for fixing my heater and we are now at a comfortable 73 and it's actually snowing right now in Austin!!!

Citizen X.

This is the only Air Conditioning company we use. Honest, Dependable and reliable. What more could you ask for.

Lynne H.

I have used honest air conditioning 3 times in the last year. I have been delighted with the service I have received. They have always been professional and friendly. Each time I have received same day service and a call from the technician before they arrived. The repairs have been carried out quickly, cost effectively and successfully. Rick did a really great job today and as it was just a wire that needed replacing did not even charge me. I love this company.

Lisa B.

I called two Air conditioning companies and Honest Air Conditioning said they would call me back in 20 minutes and they did! Randy Mooney called and said he would be by between 11-2 but then he had a cancellation and came by within an hour. He was the nicest guy, and we figured out that it was just an electrical issue. He still checked out the system and the heater. There was a $95 service charge for coming on a Saturday, but he rolled it into a service plan where they come out and check out the AC and heater for $126 (I think that was what he said). Sounded good to me. Randy had a hat on that said Navy veteran. I think that it is great that this is a Veteran owned business and that they hire veterans.

Dan D.

Had a great experience, from scheduling to the appointment. The tech, Chris, was on time and was able to diagnose, and for me, more importantly, clearly explain the issue. I was offered a couple of choices to fix it with likely outcomes and did not feel pressured. They are reasonably priced and I was left feeling that the diagnosis and solutions were truly representative of the issue and nothing more. Chris even stayed longer to explain solutions for cooling the media room that the builder did not design properly and would get hot with all the electronics and the projector running.
I was happy enough, I signed up for the annual maintenance.

Chelceratops J.

This is difficult to write because I really liked the guys we dealt with during the process. Super nice, totally didn't mind these strangers invading my house all day when normally I don't even invite people I know over.

However, in our experience, their communication (and possibly time management) is seriously lacking.

My husband, who is low on leave at work, missed a couple hours to be at home today from 4:00pm - 7:00pm for a scheduled cleaning/checkup ~6 months after installation. He called Honest at 6:30pm to make sure someone was coming, was told he'd get a call back, then had to call again at 7:00pm when he hadn't heard from anyone.

A little after 7:00pm someone called saying no one was available tonight. My husband asked if we could make our next appointment around our schedule rather than theirs, but we have to wait to hear back tomorrow. At nearly 8:00pm the tech himself called saying he'd been busy and asked if we were still able to host him, which by then we weren't.

We experienced a similar situation months ago during their initial visits that I can't recall the specifics of, but it was this same sort of sitting around wondering, calling for info, someone showing up late. During installation the area around our attic access got a little beat up, but we didn't bring that up. Maybe they would have offered to fix it; the guys doing the installation were good about keeping my crappy carpet clean, ha. The old thermostat was also left hooked up for some reason, something that was supposed to be addressed today.

I don't expect perfection in businesses like this that can take more time than expected (I was one of those time sucks when they installed the unit; sorry, person scheduled after me :) ), but I certainly expect excellent communication from any business I patronize. Nowadays there's no excuse not to keep in contact with anyone in the whole wide world, much less a few miles away.

Being called *well after* a *huge* scheduled appointment window, only because you *called them first multiple times* is simply unacceptable. There's no less jerk-y way of saying that unfortunately.

I wouldn't go so far as to not recommend them because I did like them personally, and we've happily been freezing our @$$es off thanks to that new AC. I mean, I'm posting this before they've even performed the cleaning because I'd expect professionalism from them (sans aforementioned issues) even in the face of a somewhat unflattering review. But when you're missing work for nothing, time is literally money. There's just no way to recoup that, you know?

Evelyn F.

I called them on an hour notice. One of their trucks were down. Randy Mooney came out and he serviced our A.C. unit. He was honest and very knowledgeable. We put our house up on the market and the inspector came out and said our line was clogged. We had just spent over $1000 on the unit a few weeks ago. Randy came out and took a look again and within a few hours notice. He cleared it fast so we could continue the home selling process. I recommend Honest A.C. and Randy is a gem. Not many HVAC technicians know their stuff. Honest A.C. needs to value and keep this guy!!!

Karen R.

My experiences in dealing with this company have been satisfactory. From the questions and concerns I've had when calling the office staff Lynn, I hope I got her name right, and Kelly have been courteous and professional. I called them for service for a faulty transformer because my home warranty company would not fix it. Honest AC saved the day. Daniel was the service technician and showed up on time as scheduled. He replaced the transformer and did a routine maintenance. He explained to me that my compressor was running much higher in amps than it should. This AC unit was 20 years old. So, I finally decided I should replace it. On Tuesday, 9.19 Pete and Joe were the installers of my new AC unit and they did a great job. Very helpful and personable. Honest AC is a veteran owned and operated company. If you ever have any HVAC issues, look no further! They're all a great bunch of guys :) I've met quite a few people there. I hope I didn't miss anyone. Thank you so much!

Anitha D.

We had a technician Rick come to our house to look at AC issue. He was very knowledgeable and patient in explaining everything we needed to know. He went above and beyond and said he would call our AC carrier to find out about warranty. we were very pleased with Rick and Honest company service. We would definitely recommend them to our friends.. There is always room for improvement hence 4.5 stars.
Oh i have to add Rick was the first person who showed on said time .