Hobson AC

Anita T.

We are running away from Hobson Air/Comfort Experts... Called them last week to let them know my unit quit working so they say that'll be $69 when I say doesn't it have a tuneup on it she says yes it does, tech comes out says capacitor is our charges us 300 for $65 part. Tech then says that's not all seems you have other issues an he can fix it for $900 + an no he couldn't guarantee that it wouldn't go out in a couple of months that it would be a bandaid fix an we could look at replacing this unit @ $6000+. Husband said no do not pay them the $900, we will get another opinion . Still don't have ac after one week an we are both seeing red after all the money (29 a month for 2 yrs) we've paid them only to go thru bs when temps are in the 90s. We are done!

Jim E.

Mark was out within two hours of calling Comfort Experts to ask for an appointment. I ran down what items I had already ruled out and he quickly diagnosed my transformer was out and replaced the part he had on hand for the job. Honest price and service and I won't hesitate to call them again.

Brian H.

I paid a monthly service fee to be prioritized for service and for discounted service. When I needed them, they couldn't get to me for days and want to charge me $80 just for coming out. I called Douglass Air and they came out same day, did the repair, and charged me $80. What the hell am I paying a month fee for? Last time their repairman came out, he was rude and didn't really appear like he knew what he was doing. When I tried to cancel my agreement, they came me grief about it. Would NEVER recommend them to anyone!

John M.

Had a tech come out to find out why my a/c was not blowing cold air. Story short cost to do service call was $45 which was reasonable. After about a good hour of checking system, he found the problem in the compressor hard start. It was bad. To replace it, the cost was the retail price of $340 or so with service. His first quote was $114.00 to check. My unit is 13 years old and still runs good for a Trane. The temporary fix was $345 but the trane part had to ordered from manufacturer for $550 something since they didn't carry it. The part is around $10.00. So do they make their money this way? No warranty but 3 plans to choose from.
Very slick, not sure if they could have more honest.

Kathy G.

Hobson Comfort Experts responded to our service call when the a/c compressor stopped working. The issue was diagnosed and repaired in less than 30 minutes. We have been customers for over 5 years. Highly recommend them.

Ladonna P.

I just had to invest in a new unit and everything Riley H. promised with installing it all in one day, making my home cooler again was spot on. The installers were all courteous and did a good job as they worked in 100 degree heat. Thank you Hobson Heating and Air for your prompt service.

Michael L.

My wife called this company out, Knew before ever talking to the guy that a new unit was going to be pushed. Didn't argue because I figured if I buy a new one wouldn't have to worry for a while.
Guy sold me A 13k dollar unit. said it might take a couple days might not. Wife asked if they would give us emergency ac, guy said yes if we cant install tomorrow we will bring you an ac.
We bought the ""gold service"" package. Get up one morning heat pump is clicking and not working, call them and am told will be the next day. I figure out it is the flood switch, dry it off and get my ac working again, they come out cant find a leak, and leave (The Tech I feel was really trying to find the problem) week later does it again. this time I see water leaking down the pipe, again gonna be another day. I dry out sensor and get ac working again, happens again see water is leaking from seam at coil unit, again another call another day. I get angry because I cant get my unit to start back, explain to the lady on the phone, want to know if she can have a tech call me so we are not sleeping in the heat, She tells me NO we don't do that. Now I am very angry, express that. They do get a tech out that night and he says "" we have never seen one do that, coils are probably bad, we are going to order new coils and if that doesn't fix it we will have a supervisor come talk to you"" Now my ac is freezing up my wife has to thaw it out every couple hours, she calls back only to be told ""You know its summer, it might take a week or so to get parts"" I am very aware it is summer because my house is not cool like it should be. Thing that gets me, is on my invoice for my ""gold service"" it says 24/7 when wife ask about that, she is told that just means we will answer the phone 24/7 and put you in line. These people have no clue what customer service is, when I asked to talk to a supervisor the lady on the phone tried to talk over me, I am your customer paying you a lot of money, and I want you to listen to my complaint. Unreal. I will tell everyone I know to stay away from this place. You know worst part is I knew the guys was BS'ing me about my old unit just didn't feel like messing with it anymore, and I wish I had researched this company better and read the reviews. I will not make that mistake again. I feel like with a brand new unit I should not have to be fighting, and while I know they are not manf of the unit, if they are not going to stand behind what they sell, then why are they selling it. If I could give 0 stars I would.

Steven B.

RUN, RUN away from this company. Hobson Air also doing business as Comfort Experts. They installed a different full heat pump system than what the contact stipulated and refuse to replace or discount the unit they did install! So in place of a name brand good quality unit, we have a builders grade unit that has the worst reviews. Even the installer admitted he knew he was installing the incorrect unit! They come out for a meeting to ""make things right"" and admited they should have contaced me for approval of the different unit before installing the incorrect unit. Upon demanding they install the correct unit they (Service Mgr, Parts Mgr, and Salesmen) storm out of the house because I won't sign a new contract that night without them agreeing to fix the issue.

Jamie W.

BEWARE! This company came out to repair our AC after it stopped working. Told us the compressor was completely shot, and we needed $7-8k in repairs or a new unit. After the worker left, we noticed that he left our freon caps only halfway screwed back on and they were rapidly dripping freon. This seemed shady, so we called another company for a second opinion. They said the compressor was NOT broken and had the whole unit up and running perfectly within 2 hours for $500. Hobson tried to rip us off for thousands of dollars, lied about the diagnosis and left our freon dripping. Shame on you!

PJ W.

3 year history with this company: 1. Company came by and did diagnostic on very old ac unit. Recommended completely new unit and I agreed bc it was 16 years old. Company sent crew in to do work and though supervisor was very harsh and demanding (I'm military and didn't mind but relevant) did a good job. Within the first year on a NEW unit we needed repairs. They honored the 1 (weak) year warranty and fixed it. This unit still has problems and every time they came out it was 75/200 in parts and labor. ON A NEW UNIT. The last time they came out they tried selling me a capacitor that WASNT BAD bc i got a second opinion. It's worked just fine since (several months now, maybe 3/4).

2. I have a 10 year old unit to which they came out and did repairs but the problems continue to persist. Long story short they recommended a complete removal and change to a new unit for this one as well. I called the people with Company that gave me the second opinion on the new unit and they fixed the 10-year-old unit for $215 and it's worked just fine ever since.

* bottom line...Nice folks that make money on selling parts but I wouldn't recommend to anyone that isn't wealthy. Lastly, I paid for their $15 remote service which is a good deal if they weren't trying to sell you parked every time they came out and I tried to stop the service and they said they have 30 days to stop the service so not only will you get charged but will get charged for the next 30 days as well. That's a rip off and I'm disputing it on my credit card.