Hightower Service

Denice G.

They responded the same day we called, but price gouged us on the part needing replacement. I found the same part on Grainger ranging from $530-$730 tops, and they charged us $1700!! just for the part. Shame on Hightower for that.

John P.

The Best Around!
We ""fired"" our previous HVAC maintenance provider over a year ago and switched to HSI, and we're so glad we did! Our experiences with HSI since then have all been excellent -- from our initial contact with Carlos and John in the office, to the technicians who have come to our home. The tech who serviced our system today was Brandon Crocker. He was prompt, professional, friendly, and informative. He took the time to explain what he was doing, what was working well, and what might need servicing or replacing in the near future. He also told me about HSI's new financing program. I'm totally pleased with HSI, its employees, and its service

Mike M.

First, I called at nearly 1p today, so of course they scheduled me for the following day. With an added opportunity to be called back today if there were any other scheduling changes with others. As luck would have it I did get a call from Hightower about an opening in 30 minutes or so of that call. Completely delighted with this opportunity and Nick showed up in 20 minutes or so. Got right to work immediately. He checked our equipment both inside & out then took care of our issues in about an hour. Hightower has always treated us right and have been honest about the repair process. Highly recommend this company.

John M.

Air conditioning went out on a Saturday, leaving us with an indoor temp of 87 degrees. We called our Home Warranty service, only to be informed that the company they selected didn't work on Sundays.
Fortunately my brother-in-law recommended Hightower. I called on Sunday morning and received a call back a couple of hours later. I explained the situation and they had someone call me within an hour to schedule at time to come by that day.
They Tech was prompt, knowledgeable and fixed the AC. I appreciate their quick response and ability to fix the problem in one visit.

Chris K.

Since writing my first review in 2017 we have purchased three more units at two additional properties from Hightower. They continue to give great value for money (which is different than being the cheapest) and deliver perfection at every encounter. To say that a business has never disappointed me once in well over 150 service or semi-annual maintenance encounters and 9 major purchases since 1996 is about the best endorsement I can give. Mike, Jeff, TIm, James, Diana, Dena, Nathan, Joe, Alex, and all the other folks who have been out to our properties over the years - keep up the great work! Wishing you much continued success. John Hightower - great job - a legacy achievement.

Alex G.

If you live in the Arlington area and need help same or next day help, call Hightower. Deno came when my breakers went out. It was just a simple reset but he took the time to teach this first time homeowner (me) how the breaker works, why it tripped, and what to do the next time it happened. Plus he didnt even charge me the full first hour. Deno was very responsive, respected my home, and was straight up honest.

A few days later my AC went out. I called at 2pm and the call taker said, ""I can have someone out first thing in the morning or this afternoon. Which do you prefer?"" I chose same day and Justin came to the rescue. He found the problem, recommended I did a leak search. To hold me over, he topped off my unit with refrigerant even though it was leaking. He came back 2 days later for the search. He found the leak and invited me up to see. He took the time to inform me about what went wrong, the most likely reason it happened, how to fix the problem, and here is the kicker recommended the upgrade needed to prevent it from happening again. Justin kept me in the loop every step of the way. He was honest, respected me and my house, and I can tell he truly cares that I am comfortable in my home.

Mr. Hightower, your company has earned my business because of Deno and Justin. Those two are keepers sir. Dont lose them!

Teodora M.

Excellent company! I was impressed with their professionalism and especially Tim's. I will definitely be calling them again if I encounter an issue with my AC.

Ellen M.

Just had a Carrier furnace/air conditioner system installed by Hightower. As you can see by my rating, they did a superb job. Professional and thorough adding many improvements over my old Trane system. Competitive pricing. When I got the bid from Hightower they spent a lot of time explaining what I needed and what I would get. Previously, a major company in Arlington basically took no time and simply told me how much it would cost for a direct replacement.

Vivian H.

Yes! Yes! Yes! I was referred to this company by another electrical company who was completely booked. The day I called to request service I got an immediate call back and scheduled my appointment. I'm a new home owner so I'm still doing repairs and maintenance from my home inspection so I had a list of things to review. My appointment was scheduled first thing in the morning and I got the call that they were on their way before 9a. My visit ended before 11:30a and we looked at all outlets in a 4b, 2.5b townhome including the garage and attic. I can't compare prices but i feel for the amount I paid, the work I got done plus the customer service....it was worth every penny!

Robert H.

I have used Hightower for both my business and residential services. They have saved me countless hours of chasing the lowest price (which usually isn't). There techs come equipped with the tools to do the job. And if they don't have the part, they have a support team bring the part to the location. Their techs and support team make the company.