Hightower Service

Michael B.

I would not recommend this company to anyone. While they did correctly diagnose the problem in my AC Unit (there is a leak in the evaporator coil), they provided me an estimate for repair that is over double the highest national average price of $2,400 and the $2,500 price I have received from other suppliers for exactly the same service. Their quote was $5,101 (Please see attachment). When I requested a breakout of their cost, they refused to provide it to me.

Additionally, when I asked the service technician if it would be better to replace the whole system, or just replace the evaporator coil he stated that a new system would cost anywhere from $12,000 to $15,000, and therefore just recommended replacing the Evaporator Coil.

I have since obtained written quotes from other companies as follows:

- New 2-Ton 15.2 SEER2 Carrier System for $5,780.
- New 2-Ton 16.2 SEER2 Lennox System for $6,780 and Tax Credit of $600
- New 2 Ton 15.2 SEER2 Trane System for $7,180.
- New 2 Ton 15.2 SEER2 Lennox System for $5,900.

I strongly believe that no one should use this price-gouging company!

Ellen M.

I've had a maintenance contract with HSI since 2018. Hottest day this year, my A/C went out. I called HSI and a tech arrived within an hour. He knew several possible causes and isolated it to the circuit board (Orbin). After replacing the part, the A/C was working fine. Instead of days in a hotel, I was able to stay home.

Michael H.

Phil was our tech. He was very good. Offered a simple solution to an issue we had and didn't try to sell something we don't need, which is very prevalent these days.

Susan S.

I received 2 quotes to replace an older Trane HVAC. The Hightower quote was the most reasonable and included a few extras. They told me what they were going to do, when they were going to do it, and kept their word on everything. The installers showed up on time and worked nonstop all day to install the system before the worst heat of the day, which is no small feat in July in Texas. I HIGHLY recommend this company. (And so far, I highly recommend Carrier over the Trane system I had. Much quieter!)

Corrie R.

Same day service in a very busy time AND an incredibly nice, thorough technician.
James was knowledgeable and went above and beyond to fix our problem while he was here. He explained exactly what the problem was and went out of his way to fix it while he was here. He made sure to clean up after himself and even offered to change our filters and give us some advice on where we could get better custom-sized filters. He's a class act and we're very appreciative.

Anne A.

Hightower has serviced our A/C for many years, and the technicians have always been pleasant and efficient. I am especially pleased that they will describe any issues or potential issues in detail, and have always been able to fix the problems.

Charles P.

Our air conditioner went out late one afternoon Hightower sent someone out immediately. He arrived within 30 minutes. The problem was diagnosed quickly, new motor found promptly and came the next day. We are so pleased with the expert and professional help from Nick. He and Mike really care and take excellent care of their customers.

Denice G.

They responded the same day we called, but price gouged us on the part needing replacement. I found the same part on Grainger ranging from $530-$730 tops, and they charged us $1700!! just for the part. Shame on Hightower for that.

John P.

The Best Around!
We ""fired"" our previous HVAC maintenance provider over a year ago and switched to HSI, and we're so glad we did! Our experiences with HSI since then have all been excellent -- from our initial contact with Carlos and John in the office, to the technicians who have come to our home. The tech who serviced our system today was Brandon Crocker. He was prompt, professional, friendly, and informative. He took the time to explain what he was doing, what was working well, and what might need servicing or replacing in the near future. He also told me about HSI's new financing program. I'm totally pleased with HSI, its employees, and its service

Mike M.

First, I called at nearly 1p today, so of course they scheduled me for the following day. With an added opportunity to be called back today if there were any other scheduling changes with others. As luck would have it I did get a call from Hightower about an opening in 30 minutes or so of that call. Completely delighted with this opportunity and Nick showed up in 20 minutes or so. Got right to work immediately. He checked our equipment both inside & out then took care of our issues in about an hour. Hightower has always treated us right and have been honest about the repair process. Highly recommend this company.