Hertzfield

Huy N.

Have them fix my built in microwave. I'm glad I contacted Lucie and Aziz. They're quick and easy to communicate, knowledgeable, and give me honest prices and options. If they don't it's worth the fix and I should buy new one instead, they let me know so. I will definitely keep them in mind the next time I need appliance repair.

Lukasz K.

The initial quote is just for diagnosis, only after they diagnose you get the actual repair price. I wish you guys were more upfront as to what's going to happen, how much you will charge me and how long it takes to fix it.

on a plus side quick contact and very responsive

Sandra V.

I love this company! I sent a request for a quote and they replied right away. The lady I was communicating was very nice and let me know all the procedure and schedule
Me for the same day but I had something else to do, so we schedule it for the next day. Today they came and repair my washer in no time. I would definitely recommend them , very professional, friendly and fast.

Manish B.

Edit: 10/05/19
I have to take it up two stars from my original rating for their handing of the issue after my review. I won't go into the details but would say just this:
It is rare in this sector that a company handles criticism professionally and takes responsibility. I still cannot give them 5-stars but I have a lot of respect for the company and their customer service. I will hire them again.

Edit: Previous review
Disappointed! Had a broken fridge. Called them because of a previous great experience. The guy took a look and announced - ""the control board is bad"". No testing, no diagnostic steps. Just like that. I asked him how does he know it is the problem?
""I have repaired hundreds of them, so I know"", was the reply. Not a good reply, and I was not convinced. I kept pressing for a more technical reason but he didn't give any.
To his credit, he didn't press for fixing it either - he said it is a very expensive work and I might consider buying a new fridge. It was a no pressure talk.
Later on, my wife cleaned up the seals, the fan and the coils etc, and the fridge started working again. Just like that. It has been working for a month now, fingers crossed.

Edit: Older review
Missing courtesy some Yelp software bug.

Wendy B.

Who says that a broken dishwasher cant be a good experience? Really appreciated how quick Aziz form Hertz came and diagnosed the problem, ordered the part and came back and installed quickly. Nice man, easy communication on arrival time etc and a fair price. Thank you

JoAnn Y.

This business is horrid. After leaving a 2-star review, they actually returned back and harassed the occupants. I called the owner to clarify things and he was extremely rude. He wanted to charge $350 on top of the cost of the estimate to repair an old washing machine. He should have at least had the decency to be upfront and honest and recommend the purchase of a new machine. I couldn't believe the nerve to return, it's downright scary! In addition, the owner threatened his poor employee that he was going to lose his job unless I took down my Yelp review. Who wants to patronize a business that treats their employees this way? I think they should be investigated, personally

Josh K.

I highly recommend this company and am very pleased with the work that they performed! Lucie was quick in responding to my emails to help me answer any questions that I had and schedule the appointment, while Russell, the technician, was very professional. When the part wasn't available, he placed an order for it and came back out the following day to replace it and finish the project. Thank you again, Lucie and Russell!

Shilpa M.

Great service and communication from start to finish of the job. We will definitely work with them again.

Namas R.

Easy appointment scheduling. On time arrival. Called them on hot weekend when the HVAC broke.
Courteous & polite technician; Was quick to diagnose the issue. He wasn't trying to upsell me on any services or parts. Infact he provided two options for the fix; when asked for his suggestion, he picked the cheaper of the two.
HVAC running ok for the past week so far. Reasonable prices as well.

Irfan R.

After contacting several places to repair my refrigerator, Hertz Appliance Repair were one of the fastest to respond with best price for inspection. They were also able to make an appointment the next day while other places were not able to come for at least 2 days. That is not acceptable especially for a refrigerator where food can go bad quickly! The repair man (Aziz) was very knowledgeable and he was able to diagnose, get the replacement parts and make all the repairs all within 2 hours! Very fast and great service! Highly recommended.