Hammond Services

Joshua B.

I recently bought my first house at 924 Sharon and was smelling gas. My wife called Hammond and a technician, Marty Coats, came out to diagnose the issue.

Bad valve. Probably cost something like $400 bucks to replace.

The heater is 12 years old so he suggested a new one. $1800 bucks.

Holy crapMarty! The national average is like what? $1100?

I work in Hospitality HVAC contracting so I'm used to people trying to screw me so...

I drilled Marty pretty hard on the phone.

It didn't help he was in my basement with my wife while I was at work.

Throughout the interaction, Marty was the consummate professional in demeanor, unwavering in his appraisal, and very confident in the work he proposed.

I requested an itemized quote, with the model number of the unit that I could dive into and sent him away. Abruptly.

After I read the itemized quote and did a little research on the model of Rheem he quoted I relaxed. I realized that he legitimately was attempting to just provide a service and ultimately to do good work.

So I called dispatch and scheduled the installation.

Marty did a great job representing Hammond Services, and I will recommend him and Hammond to other potential customers because of this interaction.

Charles J.

Was told they would arrive between 9 and noon on a Saturday. Did not show. Called the office at 1145 for update and was told they had contacted us prior to appointment; however, no one called the entire morning and the tech did not arrive as scheduled. The dispatcher was very rude, unwilling to assist, and offered no solutions or explanations other than the fabricated story above. Would not recommend.

Lesley M.

On Saturday evening Hammond Services sent a technician out to replace my hot water heater. I must say that I was extremely impressed with Marty, who was very professional and honest. I must have been his last appointment of the day being that it was after 5:00 pm, but he did not rush or act as if he was in a hurry to complete my project. I personally felt bad that it took a while to complete the project and it was a Saturday evening. Marty took all the time to show me how to light the pilot light and adjust the temperature, which no one has ever done who has worked on my home. I would highly recommend this company because I tried to work with two other plumbing companies and they were dishonest an way over priced. Hammond made the process simple from the office manger I spoke too who was kind and knowledgeable, as well as the series of communication regarding my appointment. I'm very thankful that I found a company who I could trust and who was honest helping me through the process with my new hot water heater. What a great Birthday present for this month!

Kay K.

The dehumidifier which was used to entice the sale and of course make the system cost more wasn't working.
They arranged to have the Carrier representatives come with
their technicians to assist. So to fix it they turned it off.

Stephen B.

Had Hammond out to get estimates on two separate jobs. The first guy kept pointing out valuables in my house like he was casing the place. He didn't listen to me because he would ask questions about things I had already said.
He couldn't give a quote on either jobs, so he called other techs to come later and quote the other job. The first guy shows the NEXT day and treats me like an idiot. I remind him that I did the job initially, but after becoming disabled, I couldn't do it. He just gave me a blank stare and quoted me 3 times what it should cost.
Finally, the other guy shows for the other quote. Again, I'm talked to like an idiot and told about all of the ""new"" parts I'll need, when other companies have told me they can reuse most parts.
I had finally had enough and told the guy to just leave.
I would NEVER use this incompetent, overpriced, company!!!

M F.

Thankful we took advantage of our service plan we have with Hammond Services. We received timely service and attention on a Holiday weekend. Thank you to Mark Head, our service technician.

David F.

Quick service, a knowledgeable tech came to the house on time with an electronic prompt to let us know he was coming, and online billing worked well so on those levels I am satisfied. The price for the work was 3X what my regular plumber quoted. My plumber was booked out and I needed the fast fix so I paid the highly inflated rate. Comments to the company were met with canned replies about the 'flat rate billing rate' but in my case the actual work time equated to over $5 a min. David Hammond was supposed to contact me but I am yet to hear from him.

Kira E.

Had a plumbing emergency sunday night called hammond Had a plumber come out and stayed until 11:45 p.m. couldn't figure out what was wrong Came back out monday , said they videoed the line and that i had rolled pipe and a collapsed portion about 102 feet from my home causing the issue.Wanted to charge 8 thousand plus dollars to dig up my yard and repair it !!!!! said no! got a new plumber out and he dug my front yard up not only did i NOT have rolled pipe i have cast iron pipe in excellent condition in my yard with NO collapsed areas . so i had unnecessary work done costing in the thousands because hammond straight lied about my plumbing to garner money . the problem was a simple clog under my daughters bathroom that was blasted out in under 5 minutes !!!!!!! and hammond still charged 385.00$ for their two calls and would not refund me when i called to complain about the blatant lies i was told !! NEVER USE THEM THEY ARE CROOKS!!!!!!

Suzzie G.

Robert takes the time to do the job right. He explains everything in terms I can understand. I'm always given several options and never feel like I am being ""up sold"".
I am so impressed with the level of customer service from this company....from start to finish. Every single person I ever deal with through out their process seems to love their job. That makes me feel confident in their work.

They are either all related and have a tight knit family or they have some great team building leadership. What ever their secret is, they have a great work culture and it shows.

Mike S.

DO NOT USE!!!!!
Had a leaking water heater in the attic. They charge $150 just to show up... non refundable. After checking everything out, he tells me that the water heater ""they use"" is too big to fit through attic stairs and there will be an additional $400-$600 charge to cut a whole in my ceiling. Then he says my water pressure is too high and needs $150 for a reducer valve (pressure is 78 psi...perfectly ok). The total bill was going to be around $2500!!! I had to write him a check for $150 to get him to leave. He sat out in front of my house for an additional 30 minutes for god knows what??? Called another plumber who put in a better water heater... total cost $1200. Used a standard 22"" diameter 50 gal. that fit through attic stairs with no problems. The water heater was the same brand, but thinner, than the version Hammond was going to use.

I feel that Hammond is a company that teaches there technicians how to overcharge by finding ""other"" problems you don't have!

I suspect the ""positive"" reviews are planted, or from people who were extremely lucky!