GoGEN Services

Colleen D.

Regret doing business with them and encourage others not to. They charged us for services that should have been covered under warranty. They installed a home generator and an electrical timer for our landscaping. The timer broke 2 times and the generator worked only during the initial startup, which was about 10 minutes. Both of these circumstances occurred during a warranty period. They came to our home to troubleshoot the generator and replace the broken timer (this was the 3rd timer installed because the first two broke). We were told the generator problem was a gas pressure issue and we should call a plumber. We called Centerpoint who came out and opened the valve - generator has worked perfectly since then. The invoice said that this job was not a warrantied job due to client running gas outside of their recommendation and not upgrading the gas meter as advised by their plumber. We added an additional regulator (recommended by Centerpoint) and we were told by Centerpoint that the meter did not need to be upgraded. Had the GoGen technician run the generator for more than 10 minutes during the first start up, they would have recognized there was a problem and it would have been resolved then. GoGen charged us $500 for 4 hours of work, 3 of which was to replace the timer and the last hour to troubleshoot the generator. We were never told that adding an additional regulator or not upgrading the gas meter would void any warranty work, which any reputable business would have done. If we had known this, we would not have allowed them to do any work until this issue was resolved. I sent a letter to them explaining why we felt this work should have been covered under warranty. They threatened to turn us over to collections. Unless you like throwing away money, stay far away from GoGen Services.