Geiger Electric

kari u.

Don't trust the ""quote"" they'll double it! Trust me!

They should be embarrassed by their lack of customer service.

I have a degree in PR (public relations) and wish every business was required to learn the business of treating others with respect and common decency, if they keep up this kind of practice they'll be in court more than they're able to collect your hard earned money.

Christina M.

Update: the recent review from ""Kristina S"" is from someone who is associated with the business. Kristina S signed a 20 Day notice sent to me directly from Geiger. She has written a fake review to help their star ratings. Also, her profile was just created. Photo attached.

I have tried to work with the owner again, but she refuses to be civil.

I did request an estimate during the first visit by the Geiger technician. I have never allowed a company to complete work without asking what they'll charge. Yes, I wanted the work done, but only if I agreed to the estimate. I'm not sure who would hire a contractor without asking for a price first! The technician assured me the price would not exceed $500. At this point I moved forward with the work. I trusted him.

I didn't want the owner to come to our property to discuss the issue, because I wanted everything in writing. The technician verbally told me an estimate that's why we're in the situation we're currently in. They like to do everything in person and refuse to do anything in writing. The technician should have never given me an estimate if he wasn't allowed to in the first place. He never mentioned company policy once. The owner will not honor the amount the technician told me, because he wasn't allowed to tell me pricing. She says ""a verbal agreement from an employee is not an agreed upon price"" this means their technicians can tell you a price to get the job, complete the job, charge you whatever they want and demand payment or take you to collections.

The owner has offered payment plans, $100 off and threatened to take us to collections with late fees. The estimate was no more than $500, but the invoice is totalling $1059. $100 off brings the total bill to $959. I believe anyone in our situation would be upset. We're being charged more than double!

The owner refuses to work with us. Her technician has acknowledged speaking to me about the estimate, but she doesn't care. She has called me a liar... It's been an unbelievable horrific experience!!

I have NEVER dealt with such a dishonest company ever!

Vincent M.

This is a very unethical company! We had an electrical issue and they came out to trouble shoot. Their electrician identified the issue and informed us he could temporarily fix the issue. Until they could get back out to complete the work. We asked the cost of the work and he quoted it was $70 an hour, and he wouldn't charge us for the wire because it was a temp fix. We asked if it would cost over $500 to fully fix the problem because my wife's father could fix it if it was, he just couldn't fix it that day. The electrician said it would be about $500 or a little less. We do not know Geigers company policy and a representative of their company gave us the quote we asked for. This is a verbal agreement. The work was done a week later and when we receive the bill it was over $1000 with no breakdown of the cost for material and they charged for two electricians for a one electrician job. We immediate contacted then and Shannon, the owners wife, was very rude and unprofessional in her response. She said the electricians aren't allowed to give prices because they do not know prices, only the owner can give an estimate. If their employees are poorly trained on company policy that is not the customers fault. When we stated that we would not pay over $500, then the electrician should have immediately stated let me call the office to get you an estimate, but he did not do that. This is called bait and switch. Tell the customer one thing to get the job and when you bill them double, well the owner can only tell you pricing. This is unethical business. When my wife informed Shannon we wanted a breakdown of the cost she refused to send it and said she could have the owner come out at give us a price. The work was already done! We told her we would not pay more than the $500 quoted and she threatened to send us to collections within 60 days. Two days later we received a notice stating if we don't pay within 21 days we were being sent to collections. This is very unethical and unprofessional behavior. I do not recommend anyone use this company.

G B.

This Company is worthless will not stick to verbal quotes the woman in the office overrides the technicians prices must think they are special and Customer service doesn't apply to them, very rude. The tech was nice but needs to defer to the queen before giving any estimate

Leigh U.

I had the same experience as Christina M. Nice Tech comes out, quotes a price then they double the price and lady on phone says I'm a liar. Pay Bill or will send to collections. Insane that they get away with it.

Nolen B.

Matt and his team did an awesome job with the work they did at my home. The bid they gave was fair and competitive, and they did a great job. They did it quickly too.
It's nice to work with a local family owned business like this

Josh X.

Great service, very quick, will not Rob you like fire and ice, the other electrician in visalia

Jen G.

I read the good reviews on Geiger and thought they sounded like a reputable company. However, our experience has been terrible and I would not recommend them at all. Last month we requested that Geiger come and check on some open ground issues that were mentioned in our home inspection. Upon further inspection by Geiger, we were told that our house would need to be re-wired. After this visit, for the next two weeks, my husband and I contacted them several times requesting a bid and a summary of what needed to be done on our home. We were told each time that someone would get back to us, but no one ever did. And then last week we received a bill for the ""service"" provided. We never even received a bid for the work that would need to be done. And when my husband called to discuss this and express his disappointment, he was hung up on by Matt Geiger. We are so disappointed and frustrated that we are being charged 70$ to not have anything fixed, to not have any sort of follow up on the work that needed to be done, and then to be ignored for weeks after a repeated requests for a bid (which seems like a pretty basic task). Each time we contacted them we were told that supervisors had been out of town and that is why there was such a delay in response regarding our requests. I understand paying for a service call, but I do not understand paying for a service call when they refused to follow up and give us an sort of documentation that explains what needs to be done. When I emailed a formal complaint I was told that they had decided not to re-wire our home and that is why they did not send a bid, which is a complete lie because even on the bill that they sent, it says ""will send bid.""

I would advise to NOT use this company and find someone more reputable. They are filled with excuses and non-truths. The customer service is terrible and our experience with them has been filled with dishonesty.

UPDATE (7/23/2018) -
The above review is almost exactly what I wrote to Geiger in a private emails prior to doing this public review. My emails were responded to with rudeness and lies. However, within a day of posting this public review I was contacted by Alex, a field supervisor at Geiger. He was very kind and apologized for our terrible experience and said that he wanted to make things right. He asked if he could make an appointment to take a look at the re-wiring job. We told him that we were not interested in having Geiger do work for us, but would very much appreciate our account being credited. After a few days, he was able to void the bill, and we are thankful for his service. I wish that this could've been taken care of during our private conversations, but I am glad that it was resolved and appreciate the apologetic and professional attitude of Alex. While we still do not feel comfortable using Geiger for this project, we are glad, in the end (even if it took a very negative yelp review to get them to pay attention to us) that they were able to do the right thing and not force us to pay for a service that was not rendered.

A R.

Unlike everyone else, my experience was not a pleasant one. We called Geiger after seeing positive reviews here and asked them to replace our light bulbs in the kitchen. We were originally given an estimate of 1 hour labor ($100) which sounded pretty reasonable. However, this turned into 3 visits (over $300). We were not happy with the bill because we believe that the work could've been completed with just one visit. The reason that they had visit for the second time was to complete the work that the first person left off because he didn't have enough replacing light bulbs. And they came for the 3rd time because some of the lights went out again after a few days. Basically, after three visits and being billed for $300 +, we were still left with lights that were not working. We ended up watching youtube tutorials and replaced them ourselves after all.

We tried communicating with the owner about the bill but he didn't call us back. After contacting them on their website, they just sent us a bill saying that the owner is busy and we still owe them $300+ for 3 hours of work. I understand things do not always go smoothly and I am okay with that. But I'm not okay with not being able to contact anyone to discuss about the bill when not satisfied with the amount being charged. When things are going well, anyone can provide you with a good customer service. However, true quality of the customer service is tested when things go wrong. Are they going to be there to make things right for you when things do not work out? That's the most important quality I look for in a company. To be fair, the guys who came out were polite and on time. They were nice guys.

niels b.

Unfortunate experience. Had an appointment scheduled for Wednesday to install an outlet/switch for a garbage disposal, but contractor was delayed until Thursday due to ""emergency."" Came by Thursday only to look at the job and quote, not to install, which was fine, just not communicated. The gentleman then said his guy would be by Friday between 9-12PM to install. On Friday at around 11:55AM after no one showed, I sent a text to find out where my installer was and a short while later I got a call from an electrician claiming 6 guys had called in sick and he was very busy. He said he'd be there by 2PM. He arrived around 2:45PM. He looked at the job and said he didn't have the parts he needed and was about to be off work and wouldn't be able to finish. He called someone I presume was at his HQ and told me they'd have someone out on Monday. I told him to forget it. I'd be taking my business to someone who values it. Pretty sad succession of events for a simple outlet/switch for a garbage disposal.