Fusion Electric

Chris G.

Had an issue with an outlet which I could not figure out and had Brian come out and he spent 20ish minutes and had it nailed. Fixed it, really reasonable and a good guy. I'm definitely using these guys again.

David N.

Fusion electric charges for travel time at the same rate as labor. The invoice does not separate travel time from labor time, nor does it detail any shared travel time between jobs. Our job an hour from Marble Falls had hours billed that were double the hours worked and there was another Fusion job in the area but details of the travel hours were not provided.
There was a parts charge on the invoice but no detail. Fusion did charge us travel time to return ""borrowed but unused parts"" but during bill discussion agreed to withdraw that charge.
Fusion charges a 5% credit fee and sent us an invoice that had already been charged to our card with that fee all without our permission as we wanted to use a check to pay to avoid the credit fee-invoice due date was 28 days later.
One should be very careful when using this company, recording time on the job, parts, est travel, demand full accounting prior to any payment and be prepared to contest the billing.

Les F.

Bryan & Art are true professionals.
After installing a circuit for us in a new location over our buffet, our microwave stopped working. I contacted them. And they came out first opportunity early in the day. The cause was the receptacle on the wall had a wire that was marginally connected. So in time with current heat, causing expansion and contraction of the wire it loosened. They reconnected the wires onto the screw connectors. They diagnosed the problem and were in an out in less than 30 minutes. AND, when they say they will be here at a certain time, they are. I highly recommend you do business with Brian and Art of Fusion Electric.

John K.

Got an estimate to replace all the switches and sockets on the house as well as the vent/light/heater in two bathrooms. 3 days later, the work wasn't done, the fans were to small leaving the bathrooms exposed to the attic and every work area was trashed and required my wife and I to clean everything as they cleaned up none of their mess. Send me the invoice with a due date of 1June, but calls my wife on 26 May wanting to know where their payment was. Stay far away from these guys, unless you like incomplete work, cleaning up after your contractors and being hassled to pay the bill early.

Clyde S.

We had a jacuzzi bath tun issue and called them for help. Two techs showed up and quickly diagnosed the problem...a bit embarrassing for me as it turned out we weren't filling the tub high for the pump to work. Great service, all masked up for safety. We will definitely use them again!

Kenneth W.

Second review of Fusion, we use these guys because they are good, efficient, polite and provide good value. I hate reviewers that complain about tradesman that do work you and I can't. Art and Nathan were a little late today but they called and said they would be. When they got here we went over our list of electrical wants, they listened and got right to work. There was absolutely no resting for these guys, they worked hard for 4 hours and deserve every compliment they get. We will keep using Bryan and company because they represent hard working people doing work that makes us happy.

Sandra C.

As the Fusion Electric owners' nanny for 9 months, I saw how Bryan ran his business from another angle. Bryan was always very patient with clients on the phone, and never blew his fuse (no pun intended) and bent over backwards to fit them in asap. His crew had --as I saw noted in some of the other comments --very positive (no pun intended) attitudes, and many time I saw Bryan drop what he was doing to attend to a call for help from one of his crew or to personally take care of a customer's need at their site.I never heard him complain about the long hours. He is a master electrician who seems to know all the ins and outs of his business and he made sure his crew did each job correctly all the way through. From my perspective, Fusion Electric is a company based on integrity.

Kim C.

Unprofessional, incompetent and pads there invoices with additional time

Bennie L.

Has 2 digital timers installed by Cory (electrician) and Tyler this morning. Wired in accordance with manufacturer's diagram, but diagram was incorrect. Cory hot checked and had power to the timers. Didn't ask him to set timers because I felt it would be better to learn to do so by myself. I attempted to set the timers for approximately 90 minutes without success. Wasn't able to get power past the timer even with it on override. I contacted Bryan (owner) and he would have Cory return today. Cory returned this afternoon, checked his work and wasn't able to get power past the timer. He contacted Bryan and Bryan was able to determine how to wire timer. Gave 5 stars because of timely return and completion although Cory should have checked equipment for operation rather than only hot checking timer.

Geri D.

Fusion Electric came out to look at problems we've had with our spa in our backyard. They were wonderful. Very professional, and knowledgeable. They quickly identified the problem and fixed it. I appreciate that they also suggested a fail safe way we would not have any electrical issues with it again. I highly recommend them and would have them return if I ever need an electrician.