Frank Gay Services

Kim D.

There is no communication between the techs. I had mgr come and write up a job without ever looking at area and then when tech came to do work was told they had to do it a different way and expected me to pay an additional $700. Got a service contract only to find out most of it doesn't apply to us because we have more than one unit. Absolutely horrible.

Jaran R.

Terrible I worked here a week rode around with a senior tech during this time did not handle a tool or make any issues was early and had to wait on tech to get there was not interested in the 100% commission that's probably why everything cost so much was told I'd be paid 100 dollars a day during the training with working 7 am - 5 pm most days after training was told I didn't perform well and wouldn't be needed without being paid for the time worked then couldn't get in touch with the managers or HR wouldn't call me back I'm opening my own business fair and I'm paying techs 25 an hour so customers would be over charged if u say you seen this review I'll do your work free Jaran Rozier I have been plumbing 10 years work well with pvc copper pipe

Peanut Butter Bandit P.

Kevin B. Came by to assess our situation.
He helped us solve our problem and assured us that he is doing everything to make our plumbing situation perfect. While they were in our home, they were extremely polite and quick to get on the job! I'm looking forward to see all the great work they do for us. Mask and shoe coverings were worn to make us feel safe. Kevin was extremely knowledgeable and patient with all of our questions. With guys like Kevin on the job you are in good hands.
Thank you Kevin

Dean A.

A supervisor called me while I was sleep and let me know I did not have to pay for $806 installation fee, but now they keep sending emails requesting terribly amount money since they are a business and need money ..... THEY NEED TO FIT IT FIRST PRIOR TO PAYMENT (IAW Orange County Fraud Department) We already paid them probably around $10K overprice A/C with probably thousands dollar of repairs so far since it's been in stalled.

And it's still under Warranty!!! They try very hard to take advantage of the handicap and charge for parts that are perfectly running fine for hundreds of dollars. Yesterday he request $1,200 just to fun a temporary line that was replaced be another company a few weeks ago. My a/c manufacture agreed to replace my unit since Frank Gay Services has been taking months to try to fix this unit. We had to wait for a part for 5 weeks which was NOT the problem. They wanted over $800 just for the labor, they said the fan would cost $1,600. So the really elevate their prices. Our home as extreme mold in portions of our home which is really affecting my health since I have OCPD from being around military personnel smoking and injury to my lungs. The person who use to own the company 100%, Frank Gay himself cared. Now they it's owned by a bunch of persons really just care about money with no regards to the customer that needs the a/c every day this time of year when it's in the 90's. I asked them if they would like to go with a/c for a few months during the summer! I can not believe they would not even let my a/c manufacture replace my unit due to my health.

My a/c company offered to replace the unit for free if Frank Gay says it can not be fixed. After several visits over 12 months, they have no idea what's wrong. They keep coming out and requesting over thousand dollars to run a line. This company requested $1,200 just to run a wire yesterday. It's like living in a nightmare. It's even affecting my service dog. They are costing me more then my prescription drugs. I need help!!!

They broke our thermostat, and is unwilling to repair it.

DO NOT even think to call them!!!

Matt B.

It was like being held hostage by our want for AC. First guy came out and ""fixed the AC"". He was told that the drain lines were backed up before the AC had been down for a day and he needed to clear them. He dumped some chemicals down there and left. AC only stayed in for a hour before shutting down due to backed up drain line. We called to have him come back out and he said it would be $120 for him to come back out again and $250 to blow out the lines. We ended up having someone come back out the next day who was great and fixed the issue but was stuck charging us the exorbitant amount of previous techs quote over the phone. When we called management to complain they said all they could do is give us a possible discount on future service. Why would we ever want to call them back out after that?!?! If you use these guys you are taking your chances.

Sri R.

Person who picks the call in middle of the night like Matt- quick to observe,understand in one, next day morning forgot her ,Service manager Stephanie was kind enough to call at 08:30 AM Eastern not at the last minute -very professional, put mask, put the like a temple maintained her and do the work - very reasonable Frank H - Frank Hegger or so - his name did not pop up in the List of values of Plumbers so i could not select i have to chose forgot even though i know his name- other person is Ms. McKenzie- hopefully her name is spelt correct-as you know i speak my min, direct, honest, ethical and integrity i believe in law of Karma
McKenzie also i had called them way back in the year 1999 or 2000 or before 2004 while i was here- she is a quick and tells long time customer-sharp.Whereas i did not do for
@Sprint who were not doing good service
nor for
@GoDaddy who are still gives reasons or tells or plays around nowadays
nor for
@CitiBank Diamond Preferred card- i would not leave anything good for the above
as i believe more in honest, being truthful, fact oriented, justice, to Son of God of or Lord Jesus Christ

John R.

STAY AWAY

They quoted me on an ac system replacement. Quoted the same {manufacturer and model) replacement unit as a couple of other reputable local companies. For some reason they were thousands of dollars higher (over 40%) than the best quote and more than 30% higher than any other quote.

As soon as I mentioned this to their representative, he wanted to start negotiating. I felt like I was dealing with a less than reputable used car dealer.

I live in Orlando. I don't know why it showed San Francisco.

Sean P.

Had an A/C repair company perform a leak check on my 11 year old central A/C unit and they found a leak on the suction line near the condenser. I received a quote from the company and it seemed very high to repair what the company said was a minor leak. I wanted to get a quote from another A/C company, but I could not get the person who was booking appointments to give me a quote per pound of R-410A refrigerant before sending out a tech, since that can be a large charge if all 10lbs are needed in my unit.

I was able to get an appointment with Best Home Services - Frank Gay for a tech to come out between 4-8pm on Tuesday. The tech Mark Dunagan arrived at about 7:10pm. We started talking about the leak and what I was quoted for by the other company and he basically confirmed that I was getting a good price quote from the other company to repair the leak as long as they also replace the filter drier and actually add all new R-410A refrigerant.

Mark spent a good 15-20 minutes with me and did not charge me for the 2nd opinion. Their non-emergency charge to send a tech was about $20 for diagnosis. I appreciate the 2nd opinion and the honesty of their pricing up front. He said it would probably be a little more if Best Home Services - Frank Gay did the same job. Thank you Mark for your time, your honesty, and for working until dusk.

Nser K.

Scammers!
I swear a God i hired those people for my house AC and they charged me 120$ for nothing just said that my 2014 Unit coil is not good and the whole unit needs to be replaced ,their man just tried to do sell me a new unit without bothering him self at least by cleaning the clogged drainage pipe and he offered me to install a new unit for 11k ,

Next day i hired an honest company and they just cleaned the drainage pipe and they added a little refrigerant to the AC and only charged me 80$ and my AC back to work perfectly .

Cindy Y.

Being in the commercial const industry, I am more a get to the point. The service man was in no way faulted, it was just a different client.

By talking to a Tech, I a have decided to go another route.

Thank you for having someone call back. Everyone has to start somewhere