Frank Gay Services

Casey Y.

If I could they would get a -10 stars! We had an emergency on Sat 8/12 where our a/c stopped working. I went online to see what local companies were open 24 hrs and I could schedule an appointment for asap. I went with Frank Gay out of Winter Park, FL and they had an appointment for Sunday 8/13 between 8-9am. I gladly booked this as we were under a heat advisory. Sunday 8/13 a female calls and says we need to collect payment $129.00 for an emergency call. I provide the credit card she emailed an invoice and said they wont be out to between 4-8pm. Ok I advised to keep it unless I can find another company to come before this and Id call back. No other company was available. I called back at 3pm because still no call as to when a tech would be out and Im told they cancelled my appointment...but couldnt tell me why even though they took my payment. I had to reschedule another company for Monday evening due to there delay . See attachments for confirmations.

Jon S.

They came and they left ... nothing got done with my water heater .... This is their 3rd attempt

Kendall E.

Guy tried to sell me a entire new electric breaker panel before any diagnostics where done and was quoting me financing options before even looking in the panel. Shocker they wanted $12,000 worth of repairs. Called a second company to come out and they solved the problem with a $14 breaker.

Liz ..

Buyers beware of this vendor and incident that still remains unresolved since May. I am referred to a Patricia Duarte and she has Not been responsive to my numerous attempts to reach someone. Posting my latest message in hopes that I can get help:Services included in the service plan was never rendered and I contacted Frank Gay to notify them of the incident immediately In May. Technician was not qualified, provided false diagnosis and failed to perform services included. Frank Gay is unable to furnish any evidence proving that any services were provided by the technician assigned. The person walked around my property for a short period and insisted he was not required to service filters and other items. Please return full amount of 149.00 as no service was rendered. We were then promised that someone else would perform maintenance and that was a no show. We hired another vendor since Frank Gay is unreliable. Other vendor confirmed drain lines were not maintained. Frank Gay are in breach of the contract terms. Please terminate and issue refund check for the full amount.

Anna V.

Customer service lacks. We waited 1 month for them to come but unfortunately it rained. As a result, the electrical area of the AC outdoor unit was not inspected. The tech told me to call customer service to reschedule and I did. To our dismay, the next available date is in 2 months in October! I told them, this is not a call for new service but a call to complete an unfinished job. How in the world they treat us with such disregard?!! And what's worse, we are signed up with them. We will be canceling business! Ridiculous

UPDATE ZERO Stars

Plumber came in today August, 2023
He came to make a basic inspection for toilets, water heater, etc. Last thing I know he had broken the shower knob when he pulled & turned it. When I asked him if he can fix it back, he said he didn't do it and that it was like that already. I've lived in my house 3 years and have never had a problem with the knob. He broke it to the extend he couldn't put it back in at all.
What's worse, instead of him apologizing for his ""accident"" and offer a way to repair it. He unprofessionally said he'll be glad to give us a Quote for the repair... say what?!! Needless to say, we asked him to leave the premises and escorted him out.
Immediately, we proceeded to contact the office but they said couldn't credit our money for the service and to call back tomorrow bc the office was closing soon... AGAIN, say what?!!

They are a RIP OFF!!! They break your stuff, come in your house with the sole objective to charge you extra and they don't care to make things right for you.

How in the world are they still in business. But I'll tell you what, if they're standing is with only ONE LEG.
THE WORST SERVICE

Jim B.

We had them come out and replace an airconditioner on our home. Although they were more expensive than the other quote we got, they seeemed competent. Now a year later, I couldnt be more sorry...
It has never worked correctly since they installed it.
Every time we bring them back out to fix it...shocker... whatever the problem was just didnt happen to be under their waranty, so they charged us for that visit too.
At this point I coult have paid their competitor to put in two air conditioners for what this one has cost me, and it still isnt working...
This is far and away the worst experience I have ever had with a contractor and if youve had any experience there, you know how bad this must have been :(

Terry F.

ABSOLUTELY the worst company I've ever had the poor luck to experience. I had plumbing work done and paid for their extended service plan. I needed an AC service (included as part of the plan). I tried to book but the earliest appointment was TWO months out. I called and explained to the manager and customer service rep I needed it earlier due to my AC not blowing cold. They were able to book a date one month out but that was the best they could do. I was worried because the date is a Saturday but they said they guarantee it would done even though it was a Saturday. I receive a text to confirm my appointment the day before and I confirmed. Well the today comes (July 29) and no one shows up. I contact them and they said it was booked incorrectly by the rep and there is nothing they can do and now the next appointment is the end of October. Well I WON'T need AC then. Its 90+ degrees and a problem They also said I could PAY to schedule a regular visit if I needed it earlier even though that should be included as part of my service tune up plan THAT I ALREADY PAID FOR. The rep spoke to the manager on duty said tough there is nothing they can do. People, do NOT do business with a company just doesn't care about their customers. Its not acceptable that you make an appointment, confirm an appointment, they don't show and they just don't care unless you PAY MORE money. I wish I could give them minus zero starts. I rarely write reviews and do everything to give a company the opportunity to correct an issue. I have them three chances but with their attitude I feel the need to warn others. There are so many other options that I will warn ALL I can to stay away from Frank Gay Services.

Cameron G.

""Always do right, this will gratify some people and astonish the rest."" This is what the manager states above about the business - he's right, we were astonished.

We had a plumbing drain that was blocked, causing chugging
noises in the pipes within the walls. The office told us each visit is a $39.99 charge, applicable to the repair cost - so we moved forward.

The technician inspected the property, and told me running a snake to unclog the drain would have to be performed from the roof pipe, and ""is much more expensive"" than running it through a clean out drain on the ground because ""he has to get on the roof and it's raining"".

He then presents a quote over $800 for this rather common task which should run around several hundred dollars.

We asked why this was so expensive, and were told that taking the equipment on the roof is a greater liability. We then asked if the price would change if he didn't have to go on the roof - no, it wouldn't. ""Operating the equipment is even dangerous on the ground"". What?

Realizing we weren't going to go forward, we asked to just pay the $39.99. The technician was trying to charge us $49.99 - which we challenged based on the Office's original statement. His explanation for the change - ""as soon as I step inside the house, the fee goes up"". How are are you supposed to diagnose the problem without coming in the house? He then proceeded to justify the fee increase because there was a difference between ""assessing"" and ""diagnosing"". Now they're nickel and diming using semantics.

Seems like a run of the mill, deceitful company upcharging laypeople. Stay away and go with someone who runs an honest business.

Sean M.

Absolutely terrible. The tech was very polite and professional but relies on tablet for pricing. He knew a simple snake to unclog was needed his system tried to chatge over $520. 835 plumbing companies surveyed on google indicated on average for this service is $230. Worse then a unlicensed auto mechanic overcharging

John S.

Do not under any circumstances use these guys. My a/c was not blowing cold, so stupid me believing their radio ads called them to come fix it. Huge mistake. The tech was terrible. He was making up problems which weren't there, telling me this was bad and that was bad and needed to be fixed. Quoted $2200 to fix the problem. I didn't trust him, so i sent him home and called another company. The other company fixed my a/c with no drama for $560 in total. And it is working perfectly.