Fox Service Company

Dana B.

We have been using FOX exclusively since 2010 when they saved us from a 40K mistake had we listened to the lies told by ARS. They fixed our plumbing problem for only 10K (a massive difference) and were professional and responsive. Even the City of Austin inspectors who came by spoke so highly of the work done by FOX.

This time, we came home from vacation, lowered the air from 81 to 78 and woke up to a puddle of water in the hall. After calling in the morning, we couldn't get a tech here until tomorrow. SURPRISE SURPRISE, we had a call within 30 minutes and they'd found us a tech. Brett Stephens came by and initially couldn't find the trouble - our lines were clear and our unit wasn't freezing up - but he was persistent and hardworking and found a crack between two pipes hidden under some insulation. He fixed it, no problem, and the bill was under $200.

Thank you to him, thank you to the dispatchers who didn't give up on getting us a tech today. THANK YOU!

As well, I am a stay-at-home mom with a young daughter, and each time we call FOX, it's us alone in the house with the tech and I have never ONCE felt nervous or afraid for myself or my child or my possessions. They are good and honest people and this family gives them a HUGE thumbs up. We are loyal customers of FOX.

Brad P.

As part of the Austin Energy AC Check-up program, I chose Fox Service as the company to go with (no real good reason).
LaCounte Murray and Rudy Flores showed up, and did a great job. They showed me lots of things about my air conditions, and the way the operate, their efficiency, etc. they were really, really helpful. I also felt like while they try to recommend future services, there was not not a lot of pressure, and certainly no need to make any decisions while they were present.
I was pleased with the customer service and would use them again.

andrea R.

Our renter had an AC issue and couldn't wait the 10 hours for Stan's in July heat, so he reached out to Fox. The issue was significant and pricey (new coil needed, $1700 repair) but my biggest complaint is that the first technician made a mistake and it took 5 visits total to get the issue resolved. They wasted my time, my tenants time and pricing wasn't competitive.

Matthew R.

Absolutely outrageous pricing. Was suckered by them once, and will never let it happen again. Every single other place I have dealt with since has been exponentially cheaper.
If you want mediocre work at a ridiculous price, Fox is for you. If you want quality work at a FAIR price, DO NOT hire Fox.

Aaryn P.

We've been using Fox as our AC/Heating inspection company for a few years now. We've had mostly good experiences with them and most of the service people as well as the people who answer the phones have been pretty helpful, prompt and courteous.

We had a service guy come out this morning, and while he did a quick and efficient job, he seemed sort of grumpy and like he really didn't want to be here. I tried to make some conversation with him, but most of it fell flat. At the end of the service call while I was trying to make conversation with him before he left, he simply walked out the door without replying to my last comments which was really odd. Most service people will at least chat with you for one moment to wrap up the call - this guy was not in the mood. You know, the general, ""Well thank you... it's a little cool this morning but at least the rain has passed, keep warm out there and have a great day."" I don't know, maybe he's on a tight schedule today... but the entire time he was here there was an air that I didn't like and the entire call was awkward.

So, this would be a five star review for our past experiences - but the guy this morning just wasn't as personable as the rest of the service people who have come over in the past. I'm not sure I want this guy in my house again, honestly. Otherwise, we will continue to use Fox because they generally do not disappoint.

Laura B.

My furnace/ac unit was over 16 years old and in desperate need of replacement. I called Fox and the entire process was a breeze. I placed my initial request online and received a call the very next morning. The project manager came out and was very nice and professional. He explained all my options clearly so that I fully understood what I needed so I could make an informed decision that was right for me and my home. The technicians that did the work arrived on time, were very courteous and respectful of me and my home. They worked quietly and efficiently and the whole job was done in less than 6 hours. I am very pleased with my decision to choose Fox and have recommended them to friends.

Doug F.

I am sorry to see so many poor reviews of Fox Service company here in Austin :(. I have used them for years at my house, mainly for HVAC and plumbing, and actually electrical now and then too. I have always had good and courteous service. I even know some of the guys names- JoJo always does my annual heating/AC inspections. Gabe was the plumber who took on the task of replacing my old water heater just this month in December (because that is when water heaters go- always when it is cold out!). On that task they even came back the next day to correct a recirculating pump that was extra noisy.

I have the annual Priority One service contract with them- maybe that is the difference? They hire pretty knowledgeable folks and they have never tried to screw me on anything, always tell me what my options are. Never had a bad experience. I would gladly recommend them for house maintenance work around Austin for A/C, Heating, plumbing, and electric work.

Nicole B.

Update: after placing this review FOX reached out to try to figure out what happened. After a few back and forths, they accused me of being a competitor. (Which I'm not) Then once my review went to the filtered section, they stopped responding to me. Classy.

Omar L.

I am extremely disappointed in the service I received. I was supposed to meet with someone for an energy audit. I was interested (still am) in purchasing a whole new system for my home. Traffic on Mopac was awful and was running a little late. As a courtesy I called and said I was running late and would be there in about 20 minutes. The guy said he wasn't interested in waiting the 20 minutes and preceded to spew model numbers and prices over the phone while I was fighting traffic. Things went south when I said I was getting lost in the numbers over the phone and that I'd be there shortly, but the guy said he wasn't going to wait. Unbelievable. Because of this I will NEVER use Fox services again and will be purchasing all new equipment elsewhere. I hope the 20 minutes was worth it.

Chris G.

I called Fox for AC service after our unit quit cooling in our condo. I was told the compressor had seized and there were leaks in the evap unit. I found Fox's service to be very professional, fair in price, timely and courteous. They were very informative and didn't keep us guessing about what could come next or how much it would cost. I would recommend them to any homeowner.