Fox Service Company

K S.

My AC went out last night (Sunday) and the first company I called couldn't figure out what was wrong. It was 1pm by the time I called Fox and they didn't think they could get anyone out by the end of the day, but would call if they could squeeze me in. They got someone out very quickly after all and their technician was awesome. The problem turned out to be something really stupid that I had done, but he was so nice about it and took care of it quickly for me. The price was reasonable, too. Unfortunately, I can't remember his name or read it on the receipt, but feel free to add it to the review and tell him thank you!

Mitch M.

Fox recently reorganized or was sold. Disregard all old reviews as they are not about current management. I had used them a year ago but did not know of the change. Took two days to come out to fix AC. I was specific that this was in a high rise condo, chilled water system, and I wanted someone who had been before at this very large building. I told them the building engineer evaluated and told me I need a new actuator. They gave me time range or 8 to 5, refused to be specific. Fellow shows up at 4. Looks at my system and say, ""I'm not qualified to work on this"". They sent another fellow. 5PM. He got out the manual. Did not have a clue. Muttering and cussing as he tried to figure things out. 645PM and we had to leave. He did not bring an actuator on truck. Called the next AM and asked to speak to a manager. 24 hours later no return call. These people are going to fail. They are being banned from our building due to poor customer service.

Christi G.

Our AC decided to die July 3rd (the day before a holiday). Fox got me on the schedule for July 5th, which was great!

Rodney was our technician. He sold us their current promotion, $99 for both a heating and air service this year. Rodney was everything I look for in an employee: knowledgeable, friendly, competent, and efficient. He was also an excellent salesperson, telling me about the current promo and a future promo.

Gratefully, Rodney was able to fix the issues that were causing our system to fail and it fit into the regular service fee. Additionally, he went above and beyond harvesting parts from his truck to fix an issue with the thermostat unit.

I've always had great experiences with Fox. They take care to cover their feet (totally unnecessary in my messy house, but appreciated). They're mindful of your time. Their technicians are always professional and helpful.

Coleen B.

I scheduled a service appointment on Tuesday 6/12 and Fox technician George arrived on time to service and assess the issue (electrical line out to lake pump therefore irrigation system not working). It went downhill from there. I never heard back from George or Fox as to next steps so I called on 6/14 and was informed we had a new appointment for 6/19 a week after original appt. still no explanation as to what George found to be the issue and still our irrigation system not working. 6/19 late afternoon Fox called to say George was running behind and would it be ok for him to come out tomorrow, Wednesday 6/20. I guess as I really had no choice if I wanted to continue down road with Fox. Thursday 6/21 still no work so called Fox in the am. George called back and left me a vm he'd be out at 4:30 on 6/21 10 days passed my original appt. George never called me Thursday to say he came out and did not call me Friday. Friday afternoon 6/22 I called Fox to let them know their service was no longer needed. We've been out of town this entire time trying to manage issue in hopes of getting sprinklers working so lawn would not be completely dead by time we returned home. We've used Fox in past and they are pricey but had always been reliable. I'm not sure what happened in this instance but the service was beyond poor, frankly they should be embarrassed by their technician Geroge's lack of customer service and same with their main office. No one ever called me to check in I had to track and manage the appointments and status, or lack there of.

Pat G.

Signed up for the premium service. Can't get a tech out to fix our A/C. Be wary of the premium service feature they try to sell you. It appears to not help get you any ""premium"" access.

Justin W.

This company advertises 24 hour emergency repair service but that is a lie. I called last night (Wednesday night) at 9pm to see If we could get someone out because our outside unit would not turn on and it was already 80 degrees in the house, the person that took the call took all my information and said the technician would give me a call to let me know when they where on their way. Five minutes later I received a call from the tech who stated he was booked up on calls for the night and that I would need to call back in the morning and they could have someone come out this morning (Thursday morning). I promptly called at 8am and was told that the earliest they could have someone out was MONDAY!!!! THATS FIVE DAYS FROM NOW!!!!! HOW IN THE WORLD DOES THIS COMPANY GET OFF ADVERTISING A 24/7 EMERGENCY SERVICE YET THEY CAN'T SEEVICE YOU FOR 5 DAY!!!! THIS IS JUNE IN TEXAS AND ITS 100 DEGREES OUTSIDE, THAT IS UNACCEPTABLE!!!!! We have always used fox for our service needs but no more.

Charlotte B.

What a joke!! Their ""slogan"" says they can fix it. Well apparently they can NOT. So unprofessional. I agree 100% with Andres S review. Can I charge you for MY TIME WASTED??? Do not use this company!!!!!!

Abraham A.

I called Fox Service last December as my furnace was not working correctly. The service technician got to the house within the time they scheduled and within 20 minutes had found out the problem.

Now, you might question why is it that I am giving such a poor review???

The diagnostic was that the Hot Surface Igniter was faulty. Not being a handyman myself, I did not know what that was nor how much one of those parts cost. The technician quoted me a price of $290.62 for the part (stating that they normally ran between 350-400). Since I needed to get the heater working, I agreed, so he did the job and left, leaving the furnace working correctly.

After he left, I started to look into this ""Hot Surface Igniter"" part, only to find out that those parts normally run between 20-50 (depending on where you get it). After finding that out, I actually wrote a letter to the Fox Service Company office in Austin, explaining my disagreement with the charges for that part and requesting at least a partial refund for the excessive charge for the part. It has been 5 months since my letter, and I never received even an acknowledgment of receipt.

I expect paying extra for the company/technician having the parts available in his truck, but in my opinion, a 10X extra charge for this type of part is excessive.

I would think twice before I hire this company again for any kind of service.

Tammy H.

Love Fox Service. My family has been using Fox since I was little.
I have been using them since I bought my condo.
We just had to move our A/C to be able to remodel the Bathroom.
So this was a really big project.
It had to be moved from downstairs in a closet to up into the attic.
This was a monster job.
But as always Fox had it under control.
We also wanted a access point put it to make it easier to do maintenance ourselves.
They had the new unit put in and working in one day. It was a long day but living in Texas it can be really HOT and no one wants to be without A/C long.
It took another day to finish the access point to attic.
We ran into a few problems and had to stop and put it off for another day.
So now we are on the third day.
They were committed to making this perfect and not a half ass job.
When it was done it was perfect.
They are committed to excellence and to making everything perfect.
That is why I am still with Fox Service.
Do yourself a favor use Fox Service.
They will make right.

Evan S.

Nightmare experience with these people. Two minutes after the guy finished a simple repair on my ac the compressor blew. They took no responsibility and wanted to charge an additional $2,000 to replace the compressor that they broke.