Fox Service Company

Hol S.

What a joke. Our blower motor on our AC went out. They came (same day) which was great but wanted to charge $1300 for a $150 part plus install. I understand they need to mark up the part and service but really?! We had a friend come over and look at the motor. He was able to simply clean it out. It works like a charm now. What a rip off.

Tony M.

**This review is for the customer service/management only and not the technician or services rendered by a plumber. **

I had a horrible experience and left a bad review. About a week later a manager called me and asked if I would explain in more detail my experience with the service. After my explanation, he agreed that the tech was unprofessional and I had every right to be frustrated. He apologized on behalf of his coworker and offered to refund my service fee. That is a classy move, and while I don't know if I would use them again, I at least respect the business policy and care for the customer. I am very happy to be getting a refund. Thanks to management at least.

Quick suggestion - if your techs are going to be giving estimates they should be educated and prepared on how the estimate breaks down. - Part costs, labor costs and time, any city fees/inspections, etc. As a homeowner, I like to know where my money is going, and why. Just my two cents.

Renee F.

Cary (who came to the house to check our ductwork and give us a quote for a new AC/Compressor/Heater), Rafael and Tony (who installed the new system), and Rick and Sebastian (who measured and tweeked all the heat sources and insulated the back door) were all phenomenal. All of these guys were so knowledgeable, professional, hardworking, and went the extra mile to make sure that their work was done properly and that I was happy with the work. We have used Fox Service for the past 6 years to service our old unit, and we will happily continue to use them for this new unit. They are awesome!

Becky C.

The only reason I'm giving them one star is because I have to in order to write a review, otherwise it would be no stars. We had Fox come out to service and clean our Mitsubishi mini split unit, which they assured me they knew how to do. The tech that came spent about two hours out with the unit doing I have no clue what because he obviously wasn't cleaning it. On top of this, he charged $500. We called back the same day to speak to someone and had to leave a message, no return call, even after calling AGAIN. It's been a week now and we still have not received a return call. If I was you, I'd steer clear of this dishonest company and find someone who will treat you right. Read the reviews, I wish I had.

Jerry T.

The servicing for the furnace was great. During the inspection a problem was noted and the technician noted he needed to talk to management about the problem and that someone would call me about. One week later no call. I called you and was told the technician would call and give me an update. One week after that call still no call back. Service great - follow up to an identified problem absolutely terrible. Also, not the first time we have had this follow up problem. The problem was found a new unit bought from you this last summer.

Margaret B.

I scheduled a yearly check on my heater system. The technician was on time, very courteous and quick. He explained some things on my system I needed to know but did not pressure me to purchase immediately. Very pleased with the entire experience.

Chris H.

Have been a regular customer for many years. From their electric division to HVAC maintenance and repair, the technicians have been polite, professional and proficient. Will continue to use their services. The prices are within normal standards so don't expect a great deal but knowing the company stands by their work is worth it to me. Whenever I have had a problem or issue, the staff and managers have been understanding and we have always worked things out with mutual agreement.

Sally C.

Fox Services did a great job getting to the bottom of an issue with my smoke alarms. Very thorough competent service. Would definitely recommend them!! Thanks for your hard work getting this figured out!

Jackie C.

Excellent service! Professional, on time, and always keeps us informed with updates via ""Priority One"" visits twice a year.

Austin M.

Very dishonest company and terrible customer service!!!

Technicians lie about their time cards, do not actually fix the issue and then they have the NERVE to charge you again to come out and look at the exact same problem! Spoke with Management who clearly does not care, and getting them on the phone is a joke. Do yourself a favor and avoid this company at all costs!