Florida Power & Light

Stan E.

I arranged for email bills. I have NOT received them. I called Billing and checked. The email was correct and they did not know why I wasn't getting bills. They refiled for me a second time. I just got a FINAL NOTICE with the amount owed. OK, I should have realized I didn't get a bill for July or August. I called FP&L repeatedly this morning to find out what to do in order to get email bills. The electronic ""person"" on the phone told me that speaking to a representative was, ""Not an option."" I paid my amount due, but NOT to be able to talk to a human is just wrong! I am totally disappointed with FP&L's customer service.
Stanley E.

Thomas S.

Please note that FP&L has some low online ratings, though NOT with this customer. We submitted a repair ticket online and it was fixed three days later. Their own ""suspense"" date was ten days.
This timely repair significantly improved our quality of life and we thank them immensely for it.
Please note that public utilities are often treated poorly and beaten like a rented mule by their customer base, but we are here to say that in comparing FP&L to the utility in the state we just came from......
There is NO comparison. FP&L is the hands down winner. thanks.
Remember too that most large companies are engaged in implementing AI in order to reduce costs associated with customer service. Currently AI is not too smart, but will improve with experience. This is frustrating for some customers. It is the future however.
We complain, but will adapt. Before you know it, we won't even notice it.

Linda R.

I have lived in different states across the nation and this FPL is the absolute worst power & light company I've ever encountered! They deliberately don't list a customer service number so that customers (who pay dearly while on FPL!) can't get any assistance, not even with billing! If you look on Google for FPL cust service # they give :800-226-3545 to speak to a live person, which is a lie! I dialed it 4x and tried different automated options, and even asked for ""agent"" and the response was ""that option is not available""! How can it be legal for any public entity providing service to millions, to not provide a valid customer service number to speak to a LIVE agent to get problems resolved?? Guess I'll take my complaint to the Public Service Commission to see if they can find someone w honest customer service skills in FPL to answer a phone!!

Adam C.

Automated voice program is annoying, just tell the AI ""it's something else"" and after a couple of times you'll get a rep. Other wise it won't give you the option to speak with someone.

Tony D.

After weeks of no action by FPL I filed a complaint online through the Public Service Commission. Within minutes a FPL Represenative called me and said my issue would be expedited and sent to engineering. I will continue to update this post.

Tim H.

Three separte attempts to contact Florida Power and Light - FPL ""Customer Service"" have resulted in the same frustration. (a) impossible to talk to any other than a computer (b) no local offices to locate any other than a computer (c) reporting leaning power pole that supports a stepdown to house service transformer and power lines in two direction - gave the pole number. Because the support line the road builders dis-engorged connects to the pole below the can it must belong to a phone company and FPL is incapable of passing the information along; (d) this time trying to find out how to request service line relocation the FPL computer no longer recognizes the last four of my SSN NOR has any computer ""help"" to allow talking to a human to find how to request they relocate their lines. And so here I sit AGAIN thinking really potty mouth things about a company Wall Street thinks is an angel ():-]

Jay L.

I don't know why FLP advertises about their home analysis of power. I can't even get anyone to help me sign on so I can do that. Terrible, terrible service.

Tom B.

Just curious. I am new to Florida and had to sign up with FPL to get service. I have an excellent credit rating but was stuck with a mandatory security fee over $500 to receive service. Fortunately, I am able to afford the fee but object to its excessive rate. I wonder how others that scrape together enough for a down payment on a house can afford the security fee.

I just established a new bank account with a checking account and could not even pay the fee through a Visa card. I finally found an old credit card that I was going to cancel that could be accepted.

When I went to find a physical address that I could get an official receipt there was a sign on the door directing me to some pawn shop. I went to the pawn shop to find a girl at the booth on a cell phone who would not speak to customers. Another person that could not speak English told me they could not print a receipt. At least that is what I got out of the limited conversation.

I have tried several phone numbers but only get automated responses. I think his name is Paddy and he is foreign. I did look up a service number thanks to the Internet sites that expose this kind of abuse.

What kind of autocracy is this? How does this company operate and not have a class action suit against it. Isn't there a utility commission in Florida and why haven't they stepped in? I see this company actually won a customer service award, how did they get to choose their own award and call it legitimate?