Florida Power & Light

Keith S.

First off its almost impossible to talk to a person. The automated system keeps you going in circles even when you hit 0 or ask for a operator it tells you its not a valid selection.I have had 2 accounts for almost 4 years.

I have arrangements on 1 of my accounts. This is only the second time ever and have paid those arrangements earlier than due. The other is current and never had so much as a arrangement set up on it or even been a day late.90% of all my payments to them have been 2 weeks early! Now they added a 302 deposit adjustment on my bill due in 2 weeks.

If I could pay the 300 I could have paid the 150 bill without the arrangements. I have had power in 7 states and this is the only one I have EVER had issues with. This is a absolutely horrible company and customer service is the worst.

They would not even accept smaller payments to make the deposit up. They would only give me a number for a government assistance office to help pay the deposit.

Jaclyn D.

FPL has got to be the most disappointing service provider in existence. Look them up on the Better Business Bureau and scroll through their customer reviews. I don't get to choose my service provider because they have a monopoly on central Florida, and honestly I might rather run my home off a ******* generator than deal with them. I signed up for Autopay and they declined my payment for ""Incorrect Account Number"". I call and it takes 50 minutes of navigating their automated system and being told ""that option is unavailable"" when I request operator support to actually get a person on the phone. The rep transfers me to a billing specialist who waived the $25 fee and tells me they can't see my account details to verify I input them correctly. I end the call and log in to the FPL app and verify the details, which are correct. Fast forward a week, and I get to play that game a second time when they kick my payment back again for the same reason. Only this time, they refuse to waive the fee, put me on cash only and remove my access to viewing my autopay details. Two differences this week though- I'm on hold for an hour and the billing specialist I get this week reads my routing and account numbers to me and says I put a 9 instead of a 0, and that it's my fault. TIME OUT- why would I sign up for autopay and not pay attention to the account information I'm entering? I ask her if she can change it on her end and she says she can't. I ask if she can unblock it on my end so I can enter it again and have her verify it, NOPE! Okay, the last rep ""couldn't see my account details"" BUT GO OFF. So I get transferred to a supervisor that talks in circles and does zero helping. They don't even pretend to give a **** about you either. At the end of the day, FPL is run by greedy fat cats who have a monopoly on the power supply in central Florida. Shame on you for screwing the taxpayers who voted you into office under false pretense, Desantis. You are despicable. No ethics.

Max R.

received a bill from fpl for 545.01. my monthly bill runs between 125.oo and 200.00. they said that they have been under charging us since dec. 2022 and have found that i owe an extra 299.00. thats it...you pay up. tried to get wattage used but not offered at this time.

carlos c.

Awful service. A little rain and wind cause power surges. Happened 3 times this week alone.

Andi F.

Ask for additional money without explanation, customer service states that ANY suspicion of non-payment justifies a ""deposit"" (extortion), but they will do you a favor and extend that ""deposit"" in a monthly payment plan (which then makes it not a deposit...). Makes ZERO sense...but, being the only option (definition of a monopoly) no choice but to comply with no recourse.

Scott L.

Our neighborhood has a number of street lights. A tree removal service knocked over the street light in from our house in the beginning of December 2022. It took almost three months to get this light replaced. However, trying to get FPL to turn the light on has been the frustration of the neighborhood! It is now almost April 2023, four service calls and three FPL service tickets later the light is still off. This is a major safety concern for people walking at night and providing light to prevent robberies. I have had more frustration trying to get FPL to just turn the damn light on! Two of the FPL tickets were ""closed"" as I guess this must be a very difficult task. It is not hurricane season, their are no power outages emergencies so their are no excuses but pure poor customer service. I have been transferred up the management chain to report this issue with no resolution in sight. My neighbor is the Chief of Police for Rockledge so I may need to get the Rockledge police involved. Should someone fall, hurt themselves or a break in occur during this time of no light, we will hold FPL legally responsible. Four months is not acceptable.
Update: I received a call tonight from FPL stating that they are unable to turn the light on because we live in a subdivision with a gate code and they do not know what it is. FPL came out to turn the power off in November 2022 when the light was knocked down. FPL came and replaced the light two months ago. They never requested a gate code for the last two entries. Now their excuse is they can't get in? This is just another excuse by FPL for lack of customer service, place the problem on the customer.

Laura S.

i have nothing good or bad to say,i can never get anyone to talk to, to discuss a problem,so far it's been over a week,and i have made several calls,but no luck in reaching a human represenative,tomorrow i plan on going into field office on ellis rd,or on lipscomb,and my purpose is to try and speak to manager,so i am not able to give any rating,as i can't get any service.

Art P.

Kudos to FP&L for hurricane Ian response. Our power was back on within 48 hours of going off.
We're in a lesser developed area of Brevard County and didn't expect power to be restored for at least 4 days.

Tiffany G.

I am unable to contact FPL in regards to a new build we are having major delay issues with. Without an account number (which we do not have yet because we are a new build), I am unable to speak with a representative. We are a military family that just moved to the area and FPL is about to cost our family thousands of dollars by not getting our electrical meter installed!

Philip J.

5/9/2018 service by ""Run Smart"" program for air conditioners.

Your web site is not helpful for contacting FPL. Took me 2 hours to find a real person and and even harder to reach someone at Run Smart.

When I called your contractor, FPL A/C RunSmart, I got some silly customer service rep that was joking with a co-worker while dealing with me. I thought I called a girls club with all that giggling going on. I think they were trying to be rude to customers while giggling about it! She kept asking me questions and laughing between questions.

I am not sure if this silly little girl cancelled my service plan as requested.

I was trying to cancel the program, permanently after a technician came and did the job in 10 minutes. It should take at least 1/2 hour and he never even took the cover off and clean the air handler. The contractor that came was Bennett and Sons or www.bennetandsonsac.com. What a gyp! $9.99 per month for 12 months and he was here for only 10 minutes.

*Please make sure my account with FPLES A/C Run Smart is cancelled in it's entirety.