Five Star Plumbing Heating Cooling Electric

E P.

If it were possible to select a no star, that would be my rating. I took the morning off from work to be home and available, up at 6am. Shortly after 10am, I called office just to get an ETA on arrival of technician for first appointment as a new customer. I was informed ""the appointment was put on hold and someone tried to call Fri 3:45p"" (while I was at work and appt scheduled Monday), left a VM (don't see that on my phone either), and it was noted customer did not respond.

I've not lived in the area but a few years and decided to get a local annual service agreement following just a call for service the past few summers to other companies. Seeing the commercials is why I contacted Five Star, but I did find it peculiar being asked to pay for July appointment during initial contact to company in middle of June. I'm not accustomed to being asked to pay for such service that has not been delivered. So now I have wasted taking time off from work waiting for an appointment today (again, asked for payment weeks prior) to be informed today ""the service was put on hold."" Thank God for a discerning spirit that kept nudging to pay once service was complete.

David H.

Scheduling and service was awful -- wasted 3+ hours waiting for an electrician to show on my first appointment. I finally called and they told me he was still on another job (why didnt they call or text me this info). So I scheduled another visit with the electrician asking for an 8am appointment - they told me their window was 8 - 11. I told them I needed 8 and the dispatcher/scheduler told me that if I selected this specific date that would be good. I finally called them at 8:35 (on that date) to find out where he was -- they had no clue! Said he should be here between then and 11:00 --- with two hours or so of work I would miss a whole day. Manager was no help.....don't use these folks. I Just called a competitor who gave me a solid time.

Warren M.

Our tenant called Five Star about the AC unit not cooling. The tenant call me and asked me to speak to the technician. The tech told me we had a leak in the evaporator coil and a restriction at the expansion valve. He said we had to replace the condensing unit and the cooling coil. He could not tell me how he determined a leak in the evaporator coil or the restriction at the expansion valve. He quoted a price of $6500 for the replacement. I asked about repair of the existing system and he said it is not possible because it is an R22 system and you can't get R22 refrigerant anymore. I told him you can get R22 as a reclaimed refrigerant and then he said ""yes but it is $500/pound.
What a crock of bull!!!!
R22 is $150/pound
He did not testing to determine where the leak is located - evaporator coil, condenser coil of line set.
How did he determine there's a restriction at the expansion valve without taking it out of the system?
I called someone else that charged the system and it is back up and running.
Does it need to be replaced? Yes it is almost 20 years old and it does have a leak but the location has not been determined.
These guys are a bunch of crooks.

Vlad T.

I called during peak summer months to have out AC checked over.
The guy charged me $125 to clean my heat pump. I watched him spray it with my hose on camera for 1 minute.
Then he said a part was bad and even tried to show me it was in range but would not last. He charged me $310 to replace it. That same part is $17.35 online and can be changed without tools. I took the old one to a parts house and they laughed that it could not be known when it would fail if it tested in range.
He also told me they had been bought out recently and to not expect good service next time. Better to call someone else. That way the next guy cant contradict his work.
Such a shame

Karen E.

Beware - plumbers rarely come to your home. They send techs who just name their price. Shady deal - if I call a plumber I want a licensed experience plumber. JS

Steve S.

Based on two experiences with Five Star plumbing, I feel they are mediocre. They advertise well on Yelp and are at the top of the list.
Positives:
+ answer the phone and quick response.
+ courteous staff
+ clean and they use mats to protect floors
Negatives:
- Both times they initially sent a less capable plumber who had to call in a ""master plumber"" which delayed the process.
- Paid for general plumbing inspection/survey that missed an ongoing leak that had to be addressed when I found it the following day.
- Didn't notify me the severity of a different leak under our house. Didn't look at the meter.
- Suggested using a leak detection service without offering temporizing measure. Asked me to them know when the leak was located.
- After greater than 100,000 gallon difference in our monthly water bill, I chose to turn off our water main. (A competitor was able to isolate the leak same day so we could turn our water main back on.)
- High and non-transparent prices. ""Your discount was automatically calculated in the computer"" though there was no reference to it on the invoice.

If you need someone to come out right away, they are quick to respond. If your problem has any complexity, I would suggest trying elsewhere or at least getting another quote.

Hannah T.

Came home from work this evening to a cold house, and with temps dipping into the 30s tonight, I called Five Star. We've been clients for seven years and would not use another provider HVAC. Tyler, on call tonight, arrived at my house tonight close to 10 pm and was so polite and helpful that it was like I was his first customer of the day. He got my auxiliary system working within minutes and left me with two space heaters just in case until another technician follows up in the morning. Tyler was thorough, patient, entirely professional, and downright interesting to chat with. Always satisfied with Five Star!

Neil A.

AVOID THIS COMPANY - BUYER BEWARE....BUYER BEWARE!!!!!!!!
I had a service contract with Five Star for five years (and I was OK with it) until I terminated it for a number of reasons - mostly because they completed an electrical inspection on my (new rental) house that was inspected by a home inspector not 6-months prior and they recommended the entire electrical panel be replaced!!! WHAT??. Complete BS.
Now- in my primary residence they installed a new hot water tank in Feb 2020 - the invoice shows the expansion tank is also covered under the 5-yr warranty (luckily I have the invoice as proof). A recent annual inspection from my new contractor showed the expansion tank is full of water and therefore is bad. I contacted Five Star and they agree over the phone the expansion tank is covered and will send out a plumber - they then miss the first appointment by a whole day! I make a phone call - the plumber shows up today.... this is where it gets real...
Five Star sends a tobacco-chewing menacing thug (my opinion) who argues with me that the expansion tank 1) nothing is wrong with it (BTW it's full of water) 2.) it's NOT under warranty and 3) the Five Star original invoice is NOT REAL ... and continues to argue with me, the CUSTOMER. I send him off the property only to receive an invoice via email ten minutes later for $357 to replace the tank. It's a $40 tank!!
DO THE RIGHT THING FIVE STAR AND HONOR YOUR CONTRACT.
Several calls between me and Five Star management ensue, meanwhile I guess the 'plumber' - who is in his van down the street - returns to my door as if nothing is wrong "" I am here to install your expansion tank"". Really -like I want you on my property.
My wife is terrified that this thug they sent may have been here and intimated her while I was not home.
To be fair - the manager called me and arranged for the expansion tank to be replaced under warranty - next month. Did they do the right thing? - only in the end but beware of these shite-hawkes and thugs coming into your home. FIND ANOTHER COMPANY TO DO BUSINESS WITH....

Jann H.

Got in touch quickly but would not give me an estimate even with the pictures I sent. Wanted to charge me a fee to come out and give me an estimate.

Carol D.

I was under contract with Five Star for approximately 20 years. They replaced a furnace and ductwork for me, and I never had any problems. They were attentive , and responded quickly and to my satisfaction. Recently, my pest control rep said that my condensation pump wasn't working, so I called them. When they arrived, there was both a serviceman and a salesperson in separate vehicles. After checking on the furnace for a while, they asked to enter my house, prepare an estimate, and discuss it with me. I agreed. What ensued was the salesman attempting to frighten me that my furnace was about to blow up my house and needed replacement immediately. He used major scare tactics and gave me prices that I needed to respond to within a week.
Due to my fears, I immediately contacted another source and learned that even though my furnace was 14 years old, it had a new motor (1 year old)
and probably had several years of service left in it. They had inserted a card into the fan and run the motor up to make the furnace produce more noise. I was very disappointed to have done business with them so long and not be able to trust them. At almost 80 years old, we should not have to abide companies using scare tactics to make a sale. I have terminated my relationship with Five Star and have found a dependable replacement that will treat me fairly. Be forewarned.