Fan Diego Ceiling Fans & Lighting Showroom

Dr D.

The customer service from these people is spectacular. The fan I wanted was back ordered for 4 weeks, but I was OK with that. What wasn't OK was that after the fan arrived at the warehouse it was shelved for a QC check, and it wouldn't be tested for 4 more weeks. Then the heatwave hit, and things around here started melting. My sales rep, Marco, got on the phone and got those warehouse QC people to hustle things along. Because of him I got my fan two days later. Way to go Marco!

Catherine H.

I needed to find extra chain for my chandelier that was being installed the next day. Jessica and staff went above and beyond in customer service by helping to find exactly what I needed. Even offering to call another store location. They really saved me from having to reschedule my install!

yvette m.

My husband and I have been talking about putting ceiling fans throughout our house for almost 6 years and recently found the time to do it (there's been some benefit to being quarantined). It's easy to get overwhelmed when you walk into the store because of their vast selection, but Marcos helped us through the process. We gave him the dimensions of the house and he helped us select what he thought were the best items based on our needs (energy efficient, simple style, light dimmer). He made the selection and checkout process such a breeze. He also recommended someone to install the lights. From the time we walked into the store to the time the fans were installed, it was less than a couple of weeks.

I don't write reviews but really wanted to acknowledge Marcos. He's a really cool guy, didn't oversell & knew his inventory.

Ted A.

I developed a problem with a ceiling fan I had purchased from Fan Diego, San Marcos. The manufacturer's tech support determined that I need a new receiver in the fan motor so it would respond to the remote.
Jessica at Fan Diego looked up my purchase records and found that the purchase had been made 1 year and 2 weeks prior and the manufacturer's warranty is 1 year! She still allowed me to exchange the motor at no additional cost to me. She was very responsive and supportive both on the phone and in person, when I exchanged the unit.
We had gotten similar service from the entire staff a year ago when we bought the fan.

J D.

I am VERY happy with this store. We purchased three high-end (and one very large fan) from them. There was a mix up in the order which we only discovered after the fans were installed! The mix up was somewhere between me, my wife and the completion of the order over the phone as opposed to still being in the store. Instead of placing blame, they reordered fans, delivered them to our house, paid the installer to install the new fans and took the original fans back with no restocking fee. This is over the top service. Much appreciate the timely and excellent follow-up and the initiative on their part to do this on their own without us asking for any concessions on their part. What a wonderful world this would be if all businesses treated their customers in this way!

Kathleen M.

EVERYONE and I mean everyone is and always has been so very helpful with all my fan issues....I will only shop here for fans for sure. It's been over a year since I bought all my fans and I stopped in because I had an issue and they were so helpful ...so since the time of purchase all the way until now it's been a great experience.

Victor V.

Really great fan place I had a specialty fan that I needed a very special glass cover for. I called the manufacturer they gave me the part number and then I turned around and called fan Diego and provided that part number and they had it within a week at a good price. Highly recommended.

Tim M.

When we installed our ceiling fan years ago we opted not to install the light fixture; which we put into storage. Recently we decided to install the light and our electrician noticed we no longer had the decorative bolt necessary to secure the glass globe. He suggested we try to find one at a store that specializes in ceiling fans. We drove to the FanDiego store in San Marcos and explained to Jessica what we were looking for. She looked at the piece and immediately started rummaging through her spare parts bin to see if she could match it. Initially she thought she wasn't going to have much luck due to the unusual length of the bolt. After a few minutes of looking she found a perfect match. We asked her what we owed and she insisted on not charging us because it was just a spare part. The service provided to someone who wasn't a paying customer went way above and beyond. We will definitely be going back the next time we need to purchase a light or fixture.

John C.

If you're a homeowner and are looking for a new fan I would recommend this place. It's nice to give business to the small guys and they are genuine about it. They have some big brands like Hunter and Kichler, but also have some small names. Staff is friendly and knows their stuff. They appreciate their customers and really do have great service.

Annemargaret B.

Of course the crew at Fan Diego did it again! Together we found a perfect piece for another room! Yeah! With the new down rod, we will be set for more comfort.