Estes Services

Laura G.

i have used this company for years for routine maintenance. They ALWAYS find something wrong to charge for more and more services. They made an error in billing for a service in December and are now telling me that my account is 60 days past due (although they never billed me). They have lousy customer relations. Would not recommend. I have severed my relationship with them.

Catalina A.

We had a problem with our water heater. We set an appointment over the phone. The technician was scheduled for the next day. Estes arrived, assessed the situation, and explained us exactly what needed to be done; and gave us an estimate. We solved the problem the same day!

Cee S.

Annoyed! Requested a tech to install a gas dryer for me. There is gas to the house already, to the cooktop and furnace. He said over the phone that he didn't think it could be done if no place already behind the dryer but gave no real reason why. Came in looked for 5 to 7 minutes, said ""no"" (gas line is in the wall, right behind the laundry room), said to do it would be $1800 at least. And if the gasline in the wall were tapped it would starve the furnace in Winter. Added he already knew this BEFORE he came because he does work in this community ALL THE TIME. Why not say that, up front, instead of showing up and charging me? I won't be calling Estes again. Just complained directly to them and they are refunding the service call charge. But why do it in the first place???

Elizabeth S.

I had a Huge emergency with my kitchen sink overflowing ALL OVER- the countertops and the floor (!!). It seemed to come out of nowhere and of course it happened at 10pm on a Saturday. The first company I called was one that I had used in the past. They said they would be out that night, but I ended up getting the runaround well into Sunday. After calling 2 other places, I finally called Estes. It was after hours, but they got back to me and they Showed Up. I know it cost a little more with it being after hours, but it was an emergency and I didn't mind paying extra as long as I could get it done that day. And it was. The technician who came out was well prepared, knowledgeable, personable and very professional. I didn't get his name and I wish I had because that man Saved the day!! Thank you!!!!!!

Debra M.

Dishonest, not forthright! I had an appointment. They were a no-show. Then lied saying they had come (three hours prior to my scheduled appointment), but because I wasn't home, they left. They insisted they had come to the correct address. He was not telling the truth!

He was caught in his lie. There is no way he he even showed up. You see, I live in a very secure condo building where all vendors are photographed, must show ID and are registered. They must go thru at least three security checkpoints; one to drive onto the premises, another to enter the building and a third to be escorted to my unit by a security guard. My condo security did not have any record of Estes plumbing or any vendors that came for me that day.

If they can lie about keeping an appointment, I question their integrity and ability to honestly perform their work and their billing practices!

Lewis J.

DO NOT HIRE ESTES!!!!
If I could give them negative stars, I would......
I have used Estes for both plumbing and HVAC for a number of years. While they have always sent over very nice, professional service technicians, they must have them on commission, as they never leave a maintenance call without saying that I absolutely need to buy something....so much so that I now greet them at the door telling them to not upsell me.
They replaced one of my HVAC systems 9 months ago. It is now working improperly, and I was told that it was the fault of something that they did not install.......however, I was told I was getting a 'brand new system.....total and complete.' Now, they will charge a massive amount to simply get the system they installed operating properly. I asked the manager to do it at cost....removing any profit. His response? ""Not my fault"".......what?
The plumbing side is even worse. My service contract expires next month. Goodbye, Estes. DO NOT HIRE THESE GUYS!!!

Brandon F.

Tech was dry and unpleasant. He seemed to make an effort to be unfriendly and didn't make any alternative solutions. It was worth paying 59 dollars to get the Tech off my property. Called another company and received a quote which was 70 percent less than Estes. The new company fixed my issue within 2 hours after my initial encounter with Estes.

Melinda W.

Called them to unclog my kitchen drain on 5/29/20 and almost 27 days later in started stopping up again I was charged $362 the first time and they wanted to charge me again, no they didn't do a good job the first time and refuse to look into it. The manager Bill Knox was not helpful and did nothing to help the problem, for that price something should be done!

Lara T.

I called Estes and other plumbers beforehand to price shop. I specifically asked the person at Estes who answered the phone how much it would cost to do a diagnosis that would likely require cutting through drywall. She said $59 for them to show up plus potentially more for cutting the drywall--she wasn't sure. I asked her if there was any more specific pricing information she could give that would shed light on whether they would charge more to cut through the drywall, and she said no.

The plumber then came and within 1 minute of looking at the sink said it would cost me an extra to cut through the drywall because the second they have to ""get out the tool box"" to do a diagnosis, the pricing goes up. I told him I had asked the woman on the phone for that information, and she didn't disclose it. He said, ""it's not her job.""

But it is. If the company knows of a specific price rule, I ask for it, and they don't disclose it by phone, they prevent consumers from price-shopping and waste everyone's time. Estes should tell the people who answer the phone that if a plumber has to ""break open the toolbox,"" more money will be added to the initial $59 initial fee, and none of that initial $59 will be applied toward the fee for cutting the drywall (which is not true of other plumbers). This is material information that matters to consumers, and consumers and plumbers shouldn't have to sort this out with each other on-site during coronavirus. This could've been disclosed in a pre-visit phone call. All it required her to say is ""once they break out the toolbox, an extra fee kicks in."" It would have saved both me and the plumber wasted time.

The plumber was kind enough to waive the $59 fee, but everyone would've been better off had the person who picked up the phone been given the information she needed to adequately inform me.

Bill D.

I signed up for the ""supreme"" whole home maintenance plan for $33 a month. This includes HVAC, plumbing, and electrical services for my home. Two HVAC maintenance checks a year (spring, fall) and one check a year for the other two areas. When I called to sign up for this package, the polite woman on the phone (Marlena, I believe?) went ahead and scheduled all three of the initial service visits for me. She was able to schedule all three on the same date and during the same time window. One of the appointments (electrical) had to be postponed to a future date due to ""another customer's emergency situation"", but that did not bother me much at all. They were very agreeable to keeping the HVAC and plumbing appointments as scheduled (between 12 - 5 pm on the scheduled date of May 14, 2020).

Trey W. called about an hour ahead to let me know he was on the way. He arrived promptly at 12:05 pm which was a welcome surprise. He took the time to listen to my concerns about my aging
heat pump system and to look at some previous repair documentation which I had saved. We went over the list of items he was to complete during the service call and he didn't seem to mind if I followed him around a little bit to see what he was doing. Friendly, patient, and let me know what issues he thought needed to be addressed as he went along. He showed me the readings on his instruments as he tested some components (capacitor) and explained why he thought it might need replacing. He cleaned the outdoor heat pump extremely well and removed some coolant as he said it was ""overcharged"" by the previous repair tech (from a different company). I do have to say that after he was finished with everything (which took nearly 3 hours!) my entire system seems to be running smoother. cooler, and with less noise than ever before. For the first time in two years, I didn't notice the sound of the outdoor unit kicking on/off while I slept. Fantastic!! Based upon this first visit, I have no complaints at all about Trey or the Estes Services in this area. Top notch service and Trey was one of the most professional and courteous service techs I have dealt with.

Richard G. was my plumbing technician and he arrived about 15 minutes after the HVAC tech. So, kudos to Estes for not keeping me waiting too long into the arrival window! Richard also called ahead to let me know he was on the way. Polite, friendly, and professional, as well. He didn't need to take very long as this was just an inspection of all plumbing related items in my house (faucets, drains, toilets, etc.). BUT ... this guy agreed to take down an aging shower head that I couldn't get off without stripping it (it was tough, trust me). And then he went ahead and installed the new shower head/hose that I had purchased without me needing to ask him. Fabulous! He took care of a couple of other quick items I asked about (turning up the water temp on my water heater) and answered my questions about the condition of the water heater directly. He was finished in about 35 minutes and I felt like he did a good job checking everything out.

All in all, I cannot complain in any way about my initial experience with Estes Services. If I have one minor issue it's that the HVAC maintenance visit was to include a new air filter, but my air handler takes an 18x25x1 size filter, which is ridiculously hard to find anywhere. So, he did have to replace the filter with one I had already purchased from Amazon. While I did have to pay about $400 for a new capacitor and coolant extraction, I wasn't surprised or upset about it. My HVAC system is not that great and will likely need replacing in 2021 or 2022. So, I will give five stars overall and would give more to Marlena, Trey, and Richard, if I could. I will update once the electrical inspection takes place, but I do not anticipate any issues in that area.