EPX Group

Bobby O.

I don't recomand this company since they have not been honest with me , they received my money and promised to deliver and install the Generator in 4 to 8 weeks.
It took them almost 1 year to get the product and when they came to install it at my home they didn't want to install it, they took it back promising me that they would give Full my money back they never did.
They are crooks, I am taking them to small claim courts.
I bought them from Costco and Costco says that they cannot do anything about it and Coastco said they are crooks as well.

Frank C.

Beware of this company!
My story is weirdly similar to Amelia R. who posted a review on this site.
Signed the contract Sept. 2022 and was told to expect installation by early December.
After providing a city permit to expedite the installation, and waiting six months hearing excuse after excuse, and going through a power outage, I told EPX that I wanted to cancel the order. They sent a crew out three days later without making an appointment and on a national holiday. There was no one home, so the crew left. They said that to cancel, I would have to pay $2500 for the (unscheduled) missed appointment plus a $1500 restocking fee. Since I had gone through Costco, I contacted them, and explained that it was illegal to charge for an unscheduled appointment. They agreed and after getting one check that was well short of the agreed amount, Costco went back to EPX and I eventually wound up paying the $1500 to get out of the installation. Because of their foot dragging, we also would have missed out on a Generac offer for a warranty extension.

Ameia R.

I started discussing my energy needs with EPX group in August of 2022, I was approved for financing and signed my contract in September of 2022. According to the sales person I was not going to have to get a permit unless I wanted to ( I chose not to) and my contract stated that my project would be completed by mid-December. The sales team did not communicate changes or additional information needed in the planning process and. I often didn't know they needed information until I called them to check on the progress. I was later told that they ""had"" to pull a permit, and this is the reason why my project had been delayed, of course after I called very frustrated that I had heard no updates. My permit was not approved until late January 2023, by which time my financing cancelled out. When I reapplied, I was not approved, and I tried to cancel the project since EPX had broken the contract, but was threatened that I would be charged for the permit (that I didn't ask for) and 20% of each item that had to be restocked. After lots of back and forth the sales Manager Joe asked me to apply for a Synchrony bank card which I did, and my project was finally started in March. I tried contacting Synchrony to find out what the plan would look like and what the monthly payments would be but found out it would be up to EPX Group. Once the project was done, I tried to pay my bill using the Synchrony credit card and was told I would be charged an additional 3,000 dollars for using a credit card. After much back and forth it was discovered that it was the sale manager Joe's job to set the payment up. I was sent a document to sign and no additional information on how the payment would work or alternative plans. Unfortunately, I learned after the fact when I did the math that the payment, I was assigned was far too high for my family. I called Synchrony to see what could be done and they again said that only the company with whom I had made the purchase could change the payment plan. Needless to say, three months later, after several delinquent payment reports were made on my credit, I still have no resolution to the issue with my plan. I have called this company more times than I can count and have a slew of emails in which I have tried to elicit solutions and movement on my project. It is a month of more between responses from Joe each time he desirdes to grace me with a response. I have to say that the front desk ladies are very nice, and the installation team was great, but Joe and his sales team are drastically unprofessional and do not care about customer service or taking accountability when they are in the wrong. I attempted to speak to Joe's supervisor or somone above him and was told that there is no one above him. I had to enroll in a hardship plan with Synchrony in order to resove this issue and discontinue the hits to my credit. I would never recommend this company to anyone who needed energy solutions. I have reported them to both Generac, and The BBB.

Tom M.

Do not hire this company. I contracted with them to install an electric generator and sent a deposit. After waiting one year for them to begin, I was informed that they could not install the generator to work with my solar installation as promised and that the generator could not be installed in the area designated in the contract. If this company were competent, they would have known both those facts, and disclosed them, before asking me to sign a contract and submit a deposit.

Pamela K.

As of today, we have come up with an amicable resolution to this situation. The people at EPX were always polite and professional to deal with.

L W.

After a substantive supply chain wait, I had the Generac generator installed at the end of last year. Once the site for the generator was determined, the installation was prompt and efficient. However, the installer said we did not need a permit for the job and that was our first mistake. The generator was spliced into a breaker on our existing electrical panel. After their departure, this over load caused the bus bar in the panel to melt down and I lost all electric for the entire house and the generator did not even come on. I called EPX and they told me it was not their installation problem and to call an electrician. I called an emergency electrician out and they got my panel back up temporarily but had to disconnect the generator as it was over loading my panel. The electrician said you are lucky the house did not burn down. I then had to have the panel replaced because of the burned out bus board. This was a permitted and inspected replacement and the inspector said the generator should never have been spliced in like that on my old panel and that it would never have passed inspection. That panel replacement cost thousands of dollars and took months to find a new panel during the supply chain problem. I did not ask EPX to reimburse me for any of that expense. When it came time to re-hook up the generator, I asked my home contractor to do it at my expense, as I no longer had faith in EPX. Apparently, the battery in the generator went dead during the period that it was not on line so EPX was called out by my contractor and they came out and installed the battery. Even though the contractor related to the installer the problem they had caused and the cost and aggravation to the home owner, they still saw no problem with billing $405.50 for the battery installation($120 for the battery and the rest for their trip out to the house). I was so incensed, I called Steven to tell him they needed to write this expense off. He was extremely argumentative, said he would not write it off because it was between them and the contractor and that I should just stiff the contractor. He also gave me some nonsense about the electrician calling them to relate the problem to them and then telling them they did not need to come out because the electrician was replacing the panel. Steven thought this was a sufficient attempt on their part to remedy the situation and that the electricians instruction to not come out gave them all they needed to wipe their hands of the problem. I was unaware of this call and Steven did not see it fit to follow up with the homeowner. He told me that since it was over a year since the initial installation, the 1 year included monitoring was up and they were no longer responsible for anything. I asked why if they were supposedly monitoring the system, they had not called to say your system is off line. At the end of this I would say the ""100% installation satisfaction guarantee"" advertised on their website is a complete farce and that EPX is a good vendor only as long as you have no problems. The minute there is an issue they are argumentative and unresponsive. A company that stood behind their service would not only have written off minimally the trip for the battery installation, but would have offered an extended year of monitoring. EPX lacks the integrity to stand behind their work.

Finnegan O.

Contracted with EPX Group to install a PomCube NetZero Plus backup battery for my home. The vast majority of my contact with EPX prior to installation was with Kendra Thomas. The installation was performed by Jason and his crew. Phil was here for the inspection and finish work.
I rate Kendra with 5 Stars!! What an AWESOME - OVER The Top customer service rep!! Immediate answer to my email questions regardless of the time. I would email a question at 7:30 pm and have her response before 9 pm same day. Another question at 7am with a response by 10 am. She really made the whole process very pleasant. She made me feel as if I was either the owner of the company or the most important customer they had.
Both Jason and Phil, I also rate with 5 Stars. Both of their attention to detail, professionalism, courtesy, patience and genuine desire to make sure I was kept informed of the install process/inspection process. Both Jason and Phil were very happy to answer my 200+ questions about the install and operation of the battery. Their answers were clear and in terms I could understand.
All three - Kendra, Jason and Phil not only met the definition of customer service but exceeded it to the level that they should be used as the role models for others to strive to emulate!!
Because of my experience with them, I will be contracting with EPX Group to install a second battery.
I very rarely write a review but this is a very pleasant exception and I HIGHLY recommend EPX Group for solar/battery or generator installation.

Fred B.

Brian B.

Long over due review. After initial frustrations due to supply chain issues from Geneac. My generator was finally installed a few months ago. Had our first power outage yesterday and the system worked flawlessly! Once power was restored, I did have issues with the system going back on the grid. Made one call to EPX and they got me in touch with the right guy to walk me through getting power back from SDGE. First thing this morning there was someone over from EPX to trouble shoot and make sure that it doesn't happen again.

Mike P.

After complaining to upper management, a different crew came out and repaired the work. Now it looks like it should. It should not have to go this far, but now it is nice.

Bart T.

After nothing but favorable reviews in the Crestline/Lake Arrowhead area, we ordered a Generac backup generator for our Crestline cabin. The installation was a model of professional, courteous and disiciplined service, on time, on budget and just amazingly impressive. The crew chief, Josephine, might be one of the most capable and dedicated individuals I have ever encountered, and the rest of the crew was cut from the same mold. This is a great company, with great people, and it is such a pleasure to be able to-- want to!-say that.