Empower Home Services

Joann B.

My daughter in law recommended these guys and I cannot believe there are bad reviews here. Our experience has been satisfactory. They have been very communicative via email, we were just installed and I look forward to getting the installation process finished.

Shannon W.

My rating has not changed. This company is completely incompetent. My panels were installed in early October and are still not authorized for use by PG&E. While I understand the issues with inspections and how slow PG&E can be, Empower is by far the culprit in the 7 month delay (so far).

First, they mis-scheduled the first inspection (first fail). Then they failed to notice that part of the project was a main power upgrade. (Second fail) Then they lost the paperwork - a neighbor found it and brought it back to my house. Next was the water spigot issue that was under where panel upgrade was to be installed-I was told by Empower employee to just cap it, have it inspected and then uncap it. I chose to proactively move the spigot away from that area, the cost of which was $1,600. Turns out that the entire water line can not be under the panel, so that was done for no reason. They talked me into a side-by-side panel system, which bypasses PG&E, but they did not fix the paperwork with the city (third fail). Fourth inspection finally passed and waiting for a permission to operate...

If I could do this over again, I would definitely NOT have gone with Empower.

Katie R.

I wish I could give it lower than one star. Do not trust this company with your solar. They are dishonest. Terrible customer service. Chris is the worst. Do your homework shop around and look at reviews before you decide to go with this outfit.

Robert K.

I am very pleased with this company and their responsive customer service. Chris made sure adjustments and corrections were done immediately and perfected it to my wife and I's satisfaction. Jake from California Renewable Energy has been amazing as well in being very responsive. I highly recommend this team!

Patricia S.

Horrible company! My husband and I have been through such an awful experience with these people. We started the process back in June had the panels put on in July, it is now January and it is still not up and running the panels are literally just sitting on our roof. The panels were put on incorrectly and has caused damage to our roof. On top of that every time there employees come to our home they never finish the job they're sent out to do and they do horrible work, extremely inexperienced. To top it all off we had rain back in December and it caused some severe water damage to our home, they refuse to fix the damages properly and the rain is going to continue so you can imagine the anxiety that this has caused us. We were told by the sales rep we wouldn't have to pay a dime until the solar was actually up and running and they started charging us back in October. We are now planning to take other measures to solve our problems. Please save your time and sanity !

Blake H.

Dealing with Empower Solar and California Renewable Energy has been a comedy of errors and nothing less than the most frustrating thing I've ever had to deal with. Every single person in every single department that I dealt with completely and unapologetically ignored me. Never in my life have I dealt with a business who truly couldn't have cared less if they were providing customer service or the product that they were paid to. Every appointment that I had they would no show/no call and every time I emailed, text or called anyone, they refused to speak to me or call me back. In one instance, the Rep actually text me to say that he couldn't help me and wouldn't call me back. The installation was done by unskilled and untrained laborers. They ended up stepping on my ceiling and cracking it to pieces. Worst yet, it took many months, unanswered calls, three laborers and countless anxiety to actually get them to come fix it. The VP gave me his cell number and then wouldn't answer my calls or texts and wouldn't call me back. Save yourself the heartache and trouble and don't use this company!

Melissa B.

Unfortunately, our experience with Empower was incredibly disappointing and frustrating. Our panels were installed November of 2020 and not correctly turned on until July 2021. That's correct, our solar panels sat on our roof for nearly 8 months, while we paid for both the panels and a growing true-up with PG&E. Turns out at installation, the system was not properly ""commissioned"" causing the panels to work but not actual send power back to the grid. When I first noticed, I was told by my rep that this is normal because the panels were installed during the winter months and we were likely using more than we were producing. But as that true-up grew to over $3,000 in the spring, I knew something definitely wasn't right. They sent out a technician and he quickly identified that the system setup simply hadn't been completed. Perhaps the most frustrating part of all this was the lack of concern and apathy that we received from Empower. There was zero remorse from the management team (we spoke to Chad Vogel) for the fact that they completely fumbled our install. The management team avoided my calls and emails as I attempted to get some resolution on this. I paid over $2,000 towards my solar financing over the eight months while accumulating over $3,500 on my true-up for the panels uselessly sitting on my roof. I recently received a check from them, which I do appreciate but hardly makes a dent in the cost I've incurred due to the companies incompetence.

James V.

Prmoised the world only to be bent over for the 4 months with no resolution to what we signed. Entire company is trash. Look elsewhere

Ronda F.

The lack of communication with the client and no follow through is just awful. First they don't do the best placement for the panels, so I had them plan a different location before signing off on the plan. We got the city permit in less than 2 weeks. Then they scheduled instillation. They never showed up. I had to reach out to them about this. They came a few days later and installed. I had not received any information after a week so I reached out again. I was told 7-10 business days for the inspection. It has been 23 business days since the install and I still have no other information. I reach out the the account manager at least once a week for an update. She doesn't respond except to give excuses as to why it is taking so long. I have asked to speak with a supervisor, and nobody contacted me. I asked for a copy of the contract as I want to see if there is a way to get out of it. It wasn't sent to me. At least not until today AFTER I sent an email stating I filed a complaint against the company with the BBB. Did I mention that they have also sent me over the document to sign stating they completed the job. Mind you the panels are installed, but the box is empty, no inspection has been done, and they have not contacted the power company to get it activated. By signing that paper, I would be saying they did everything and they would get paid although I cannot possibly use the panels. Can you believe that?!

As Chuck N stated, the person who came to my house posed as a worker from the power company when he first spoke to me. He did have the ""Empower"" logo on him the second time we met.

I do not trust this company to follow through with anything. It concerns me that they will not fulfill obligations to replace broken panels and whatnot in the future despite having a warranty.

I cannot state this enough, do NOT do business with this company!

Chuck N.

As the other reviewer mentioned, THIS COMPANY HAS BEEN COMMITTING FRAUD.

Two people who work for California Renewable Energy impersonated California state workers and coerced me into signing a contract that violated California Solar Consumer Protection Guide.

I reached out the the self-claimed California state worker to verify his credibility via Email and phone, to California Renewable Energy at (760) 282-4066 and to Empower Home via (800) 306-6953. No response from any of them has been received. Therefore, I reported the three parties involved in this matter to the Attorney General of California and Contractors' State License Board.

All three parties involved in the fraud had connections to Utah. The two people who visited my property and claimed as California state workers and students of University of Utah. The owner of the business graduated from Utah State University. The californiarenewableenergy.org domain name was registered to an individual in Utah. The company that ran the credit check on me (Enium) was based in Utah. It is website domain is enium.com.

The company's CSLB license lists multiple citations from the board. The company and its affiliate California Renewable Energy posted 500+ 5-star fake reviews on Google and I reported this matter to Google so that they could be taken down.

I am seeking further legal action against them. If you have been impacted by their business fraud, please reach out to me. LETS STOP THIS FRAUD!