Ellington AC & Electric

Patricia M.

They wanted $10,000 to fix my AC...thank God I didn't pay...it wasn't broken. I guess being a senior citizen, I looked like easy pickings. My advice if you deal with them, get a second opinion. I put 1 star cause it is required, but they don't deserve any.

Steven N.

Exceptional service. Service appointment was easy to schedule, tech was knowledgeable, familiar with the equipment - not only solved the problem but explained what was wrong and how we got there in terms I could understand. Not sure what else you could ask for in a service company.

Ryan M.

Very professional from start to finish. Would recommend to anyone! Very courteous and clean.

Belinda B.

When I purchased my complete system, it was to include new copper and wires. In fact, I was charged well above the market value for the job. I did complain once I found that they broke my trust when they overcharged me. About a month after I replaced my whole air conditioning system it broke. so I called them to come fix it. Was told that it had old wiring and old copper. I questioned the maintenance technician and he never responded. So I called Ellington air and asked about my copper and if it was replaced. They told me they would have to call me back. A gentleman who I believe was John called me and said yes it was replaced. It's on your invoice. I said, are you sure and he said yes. So the next day I had my own expert come and verify the wiring and the copper. It has not been replaced. My house is only eight years old so the copper from before, is eight years old, but it should be only a month old because I paid for it. I do not recommend this company they will overcharge you and Charge you for a job they did not complete. Very deceitful. Note one of the maintenance people installing the system was talking about how he was going to get a job at the space center and how her friend was helping him. When they were about to leave the same maintenance person stood there like he was expecting a tip so I did tip them. Very deceitful company, beware. Also, I would like to add I had a pre-inspection two weeks after installation and the people that installed my air-conditioning and thermostat did not properly program my thermostat. The pre-inspector informed me the thermostat said it was 68 but his temperature showed it was 74°. So they didn't even properly install in program. My thermostat the first time.

Will P.

Great company to do business with. Quick appointment for a maintenance check, followed by excellent service by tech Reggie. Pointed out a couple of issues that were quickly and inexpensively resolved.

Lisa N.

We had an AC unit that was over 20 years old. We got about 8 different quotes because we needed a completely new system and duct work. The duct work in our home was under sized and was improperly installed and it was not sealed at the registers so there was a lot of leaks into the attic.
We needed new drain lines and new copper as well as a new breaker box outside. All the companies that we had giving us proposals, each left something out or tried to convince us that we could reuse an old component, which made no sense to me, why put it brand new and reuse old 20 year old parts?
When Ellington came out, they really did a thorough investigation of the duct work, the inside of the house, they measured the air quality, the air output in each room and designed a system with the correct size duct for the proper air distribution for cooling efficiency for the size of the rooms.
So they started to work on a Tuesday, everything was a mess, but they cleaned up both what we had tracked inside and what they were pulling out of the attic every day. They were so polite and professional. By Thursday afternoon we were up and running. Everything looked beautiful. When considering a new AC system for your home, I couldn't recommend a better choice than Ellington. After 8 other companies , none were able to give us the kind of quality, performance or professionalism that we received from Ellington. They are not the cheapest but they are not the most expensive either but I think that this is an important investment. We have been limping along on that old system since last summer and I know we would not have made it through this summer. With our thermostat set on 76 degrees our house was actually 82 degrees. Now with our new AC system, we can set it at 78 degrees and with the correct size duct, It is a very comfortable temperature throughout the entire house.
Give Ellington a call, you will not be disappointed!

Kenneth S.

Problems a year and a half after installation. Trane condenser went bad. Covered by Trane but labor not covered by Ellington. They grandfathered me into their ""no worries"" program after that debacle. That was a mistake. 2 years later the AC went out because of wind even though it had been ""inspected"" every 6 months. Wind is an ""act of God"" and not covered by their ""no worries"" program. Told both the Ellington estimator and installers that I wanted straps across the new unit to prevent it from coming loose again. No straps installed by Ellington (my maintenance guy did it after the Ellington install). Big company with many different departments. Each department blames the other and passes the buck. The chief can be quite rude.

Pete S.

Terrible products and service. I purchased a unit and within 4 days of installation it broke down. It's been over 2 weeks and they still haven't received and installed the one part they say is the problem and appear in no rush to resolve it.

Jim W.

Ellington A/C is very honest and affirm they came out checked out my a/c unit it was a bad fuse replaced the fuse checked the Freon level and were very honest I would recommend them to anyone thanks again for the fast response and great service

Frederic F.

Good service from the tech but please be aware that they charge $250 to unclog a drain line, that is a robbery considering that other A/C company are between 80 to 110!

Am normally not doing review but at that price people need to know!

Better call another A/C company for your service call like just unclogging a line!