Edd Helms Electric & Air Conditioning

Jeffrey L.

Recommended by Trane as ""comfort specialists"" who are local experts in servicing expensive Trane units and the Trane technology factory warranty. After paying for a service call we never received any follow up from the technician or members of the office staff. When we did call, we were told that although Edd Helms works closely with Trane, in our case Trane refused to honor their warranty, and there is nothing Edd Helms can do. Apparently, had we not followed up with Edd Helms, we would have never heard from them. They were extremely unhelpful and dismissive. We only called them because they advertise themselves as Trane experts and were recommended by Trane. Obviously I would be very hesitant to have them install a new unit or do any business with them in the future.

Shirley N.

Came out, didn't provide an estimate and a week later said they were too busy.

David A.

There is an important addendum to add to my complaint. I thought a few weeks was enough to wait for a customer care response, but it turns out I was wrong, and I am happy to report this. I was contacted by Edd Helms Customer Care department shortly after I posted my problem. They apologized for what happened and made a very reasonable attempt to satisfy me. I believe their apology was sincere and not motivated by my complaint. They did not ask me to take down my complaint nor to post this. The Helms outreach effort was fair enough to prompt me to return as a customer and in fact I have a plumbing need coming up for which I will call them first.
One reason this bothered me so much was based in two things the tech told me. He said that Edd Helms is a union shop and that their field staff does not work on commission. These are two big issues that motivated me to be loyal to them. For that reason I was extra hurt when this event occurred because I'm an old union member myself, and I've always felt a little sqishy when other company's repair reps recommend expensive modifications. I don't necessarily doubt their honesty, but it's always there.
As far as I am concerned, the issue is resolved and I believe any reasonable customer would agree.

Nicole B.

Around 12:30 am on my birthday today, I was driving home from a small get together when a gentleman wearing glasses in an Edd Helms' vehicle signaled to me to turn on my lights. Thank you for being such a wonderful person! If I need help with AC or electric, I know who to contact!

Ivanoha S.

I am very happy with the Service Technician Amauri Diaz. He is the best , very organized , Excellent technician, very knowledgeable and precise in his service. We will definitely use Edd Helms electric Company again in the future. Thank you for Great Service .

Ro C.

Edd Helms Electric and Air Conditioning installed an AC unit (Ruud RA16, 5 ton, 16 seer system for $6444) in my home on 11/18/2020. On the same day of the install I noticed that there was a problem with the AC unit. The unit was not cooling the home appropriately, the air handler was shaking, rattling and making a bothersome whistling noise. I contacted the company about these issues and each time they came to my home they did not fix the problem. They came to my home on 11/19/20, 11/24/20, 11/25/20, 12/17/20 and finally on 1/7/21. When they (the service manager, the install manager, the account manager) came to my home on 1/7/21, they collectively decided to ignore the obvious whistling, rattling and vibrating of the the unit and stated that they noticed nothing wrong and that the unit was functioning normally. Even the service manager, who while he was at my home on 12/17/20 acknowledged the whistling and rattling, was now agreeing with the other two men that he hears no whistling and sees no problem with the unit. All three of these men walked out of my house without properly addressing my concern. One of the men (Ron Thompson - the accounts manager) was seen on video footage from my door bell camera saying ""man I am really going to fuck them in two"". He then removed his used shoe covers and dropped them at my front door and stated ""I'm going to take these off and leave them right by the front door"". Then they all left. I have video footage to prove this. I even filed a report with the Miramar police department as I was not sure if him stating that he was going to ""fuck them in two"" was a threat to me and my husband. After they left my home on 1/7/21, I immediately called Ron Thompson to discuss what had happened during the visit and he did not allow me to get a word in. He was very rude to me. He cut me off at every opportunity during the conversation and finally (and very rudely ) stated that at this point all they want to do is ""rip"" the unit from my home and refund me, then he hung up the phone on me. He (and Edd Helms AC company) were not willing to work with me or help me to come up with a solution. My satisfaction as a customer meant nothing to them. All they wanted to do at that point was I get rid of me and leave me without an AC unit in my home. My comfort, satisfaction, and happiness as a customer meant nothing to them. They were absolute sharks. I was in such disbelief at the blatant rudeness and dispespect that I became overwhelmed and tearful. I could not believe that I was treated so poorly by a company that was supposedly highly rated for AC services and installation. I accepted their offer to remove the unit from my home and they came to remove the unit on 1/12/2020. Per email correspondence between Ron Thompson and I, I was to be refunded within 5 to 7 business days after the removal of the AC unit. It has been over 40 days and I have not received a refund. I inquired with Karin Larabee from accounts receivable at Edd Helms and she stated that a refund can not be processed until after the permit has been closed out by the city of Miramar's building department. How unreasonable. Why should I have to wait for the city of Miramar to close out the AC permit to receive my refund? The AC unit is in Edd Helms' possession. They have removed from me the services that were rendered to me so why can't they hold up their end of the deal and refund me my money? If the city of Miramar never closes out this permit, does that mean I will never receive my refund? If it takes the city of Miramar months to close out his permit, does that mean I will have to suffer for many more months to come (including a hot summer in Florida) without an AC unit? I am still without AC in my home right now, as I am waiting for the Edd Helms to refund me my money so that I can contract a new/better AC company for a new installation. Please spare yourself the misery and AVOID this company. They are absolutely horrible and their employees are incredibly rude.

Benito G.

After sending me a bill that was on a strange transaction date of October 6 & the invoice date of November 2. You replied in your manner, which is why this is horrific service accross the board. He shouldn't have even got the ""tip"" as you called it. I would have happily paid the $125 if he actually inspected it. I did pay another company to do a full diagnosis & the work just a few days after that was way more upfront & professional. How would you like to receive a bill from a company that you already had a bad experience with & waste more of your time to reach out to them and work things out with them when they're making up dates they worked at your residence. Have a great day over there, you guys have all my info since your able to bill me out of thin air. No one could give me a 2 min phone call to address this yesterday & I would have actually taken this down. Now it's here for you guys to learn how to handle a bad situation. I even included the invoice I was send : )

J G.

Prompt and professional! It was a simple and easy process working with Ed Helms to install a new mini split ac system. They came out quickly to give us an estimate and were super quick to start and finish the project. Organized and efficient company, made it a headache free process. They are not the cheapest around but the service you get and worry free installation is worth it. It's hard to find good work and south Florida and we will definitely use them again in the future.

Jenna W.

COMPLETE RIP OFF! Charged us $240 TWICE for the same evaluation. They do not call you to discuss the issue and instead charge you insane amounts of money. We do not recommend. You can find better electricians elsewhere who do not take advantage.

Carol M.

Unbelievable rip off. When a/c technician came and saw I needed insulation for my cooling pipe he wanted to drive to a supply store to get it. But at his 125$ per hour labor fee. with traffic and parking that is 250$. Crazy. I said I will get myself and he can come back. I found out the insulation costs 3$ at the supply store. Even though I paid 95 $ for the service call he left without even nailing down the saftey strap which had come loose and keeps unit from flying away during hurricane. Wow! Not professional.I bought a very expensive a/c from them but they just try to get over on you. 250$ to drive to the store?