Edd Helms Electric & Air Conditioning

Jenna W.

COMPLETE RIP OFF! Charged us $240 TWICE for the same evaluation. They do not call you to discuss the issue and instead charge you insane amounts of money. We do not recommend. You can find better electricians elsewhere who do not take advantage.

Carol M.

Unbelievable rip off. When a/c technician came and saw I needed insulation for my cooling pipe he wanted to drive to a supply store to get it. But at his 125$ per hour labor fee. with traffic and parking that is 250$. Crazy. I said I will get myself and he can come back. I found out the insulation costs 3$ at the supply store. Even though I paid 95 $ for the service call he left without even nailing down the saftey strap which had come loose and keeps unit from flying away during hurricane. Wow! Not professional.I bought a very expensive a/c from them but they just try to get over on you. 250$ to drive to the store?

Nancy T.

Terrible service! I called them because they supposedly had good reviews. First they said they would be there from 12-2....And the tech would call me when they were on their way. They didn't show or call. I called and they said no your appointment is 2-4. (Not true but since I was willing to work with them being I didn't have air) At 4:30 I called wanting to know when they would be there. . I told them they could still come by but I would need an advance call at that point about 20' since my tenant had left. The person I spoke with was very rude and not helpful on giving an advance call. I had explained that my tenant had been waiting all day and I was willing to meet the technician but needed about 20' advance call. The technician finally called and said he was 5' away....And I said i was about 10-15' away and was told ""my tech will NOT stay 1 more minute past 10'. At that point I was so frustrated and disgusted with the lack of customer service and decided to find another company.

David J.

I have been using Edd Helms Air Conditioning and now Electrical for the last 12 years. They are always quick to respond and have always had the best prices based upon estimates from others. I no longer need to even go to the competition because I totally trust this company. The service my apartment and they also were able to handled a difficult Electrical diagnostic in my condo after a Fire Alarm installation company drilled thru a conduit line. The Fire Alarm company refused to fix our loss of electric. Edd Helms Electrical diagnosed the area and proved to the Fire Alarm Company that they were responsible for the loss of electric to half of our building. Edd Helms saved us about $3500 dollars in repair costs that the Fire Alarm Company had refused to pay. I highly recommend this company !

Alice K R.

We have used this Company for many years and are very fortunate having Dion Bussey as our technician. Dion is an excellent technician, very knowledgeable and precise in his service. We wouldn't have anyone else working on our air conditioner. Edd Helms is very lucky having Dion in their employ.

Cynthia J.

Best HVAC in South Florida---can't live without Dion as a service technician. Been with Edd Helms for over 15 years-- use their Value Club to have our home ACs serviced 2 times a year. They are the best. Dion is the bestest--whenever a unit has a tricky problem he is always there to help me out. Today was a Dion Saviour day--thought it was my electricity bc circuit breaker was tripped. Almost had Edd Helms Electric come out. But Dion's brilliance told me to have Dion check ac first and Thank G-d followed his advice and it was the a\c which he repaired and we are on our merry way! Thank you a million times Dion and please take care of Dion for us/ me!

Bud S.

Very, very expensive. The tech was indifferent concerning the unreasonable labor rates

Erika M.

Struggling with their service. Can't seem to get a simple call back from the manager after 4 attempts. They installed a brand new unit last year that broke down last Thursday (yes, on Thanksgiving) and replacement parts will not be available until 2nd week of December. No a/c for 2 plus weeks in SoFla on a new unit and no response from management??? #hotandbothered

Luna L.

John Murray was absolutely fabulous. Came on time, was communicative about the job, and gave me pros/cons of other work that I wanted to do.

Gala G.

Worst experience ever. These guys are in charge of installing the new chiller at the Condo building where I live in Collins Avenue, Miami Beach. They haven't installed it correctly so all the floors above it have been experiencing non-stop, 24/7 sounds and vibrations for months now and you know what we get from them every week? ""Next week"". I don't know why the Management in my building hired them, probably they are friends or something but given the customer service they are offering us, I'd never use them on my own and would only recommend them to an enemy. Please do your job and behave like professionals. Thanks.