Easy AC

David B.

Where do i start, Thyme (spelling might be wrong) starts off nice enough when you are scheduling an appt. she'll say she is taking down every note like when you tell them to ""make sure the technician calls you when thy reach a diagnosis and before they perform any work"" because you are the only one that can authorize the work right? wrong they don't include that in the notes so the technician asks whomever is there for permission to do a 1040 dollar repair that is highay robbery for a freaking blower motor because they seen my WIFE AND MY CHILD that knew nothing about HVAC systems there they took advantage of her on a completely modular pre-wired 20 min bolt in style plug and play blower motor that anybody with a wrench could install! the original part cost 299.99 they charge 1250, the cost for an aftermarket was 1040. and since they couldn't reach me they snaked their way and got permission from her when i clearly told dispatch that she knew nothing about pricing and didn't want to be involved and i would be the one to make the decision. this meant if i could not be reached you do not continue service, you charge the service fee to the card on file and you go on your way! the service supervisor on-site David said they would make it right on monday as it was a friday evening, he said there are definitely things that can be done but i can't approve it talk to them on monday .... well Today comes and thyme (sp) and as i told him on friday i didn't really have the time to talk if it wasn't productive and just as i thought it wasn't... ibasically got an unapologetic rebuke of what happened, she refunded a bs maintenance plan that i had already asked to be taken off before the charge was placed and all in all just a horrible experience.... i'm assuming she got yelled out and was just taking it out on me at this point... i went with this company because they had high visibility and and they seemed to be well trusted but just because a company has the commercial and the size don't fall for the trap... there was something else that bothered me, when mentioning there was another HVAC company that mentioned that we got robbed when mentioning about getting an aftermarket blower motor installed for that cost she was a bit dismissive saying it must have been some mom and pop... etc. and to be honest the mom and pop companies built this country... you guys should be humble you're never too big to fail... and with that attitutude i hope to God you didn't take taxpayer PPP funds.... oh wait. I write this to say please choose another company if you don't want rediculous mark-up, nasty attitudes after the sale, or people taking advantage of your loved ones. Be safe all that reads this.

Ace ..

In 2017, I had easy ac install a new air conditioning unit and ever since then they've come out to service my unit. I am very please with their customer service and the quality of work they do. My technician Deivy Gonzales that comes out to service the unit does excellent work, is honest and reliable. I honestly couldn't expect anything else from a company.

Justin P.

I initially had Red Cap Plumbing come out to fix a kitchen valve and replace a shower cartridge. Upon them trying to sell me $4800 worth of services, they said the work I called for would be $780! To replace a plastic valve and a shower cartridge!

So I called around and it was very hard for someone to give me a phone quote, everyone wanted to come out first and presumably try to up sell me on stuff I didn't need. Not Easy A/C however. They told me exactly how much over the phone and Mark came out the next day on time and fixed everything as we spoke about on the phone.

Found my go to plumber. Thank you!

Diana T.

Two years ago your company was there for my family when our unit died. Your team took care of us. My issue, today we had a four hour window, pre arranged all the details for contacts and everything laid out with representative. Still you call my cell left two messages that I was unable to obtain until after my shift. You clearly stated that the technician was coming but not at two. No one said they will not come if it rains and it was already 630pm when he finally called and raining. He said we would have to reschedule? No, we will not and I will NEVER be calling your company again. You wasted my husband's whole day waiting for no one. For this is why I give you one star.....RUDE!

John T.

Based on our experience, we would not recommend Easy A/C to anyone. The quality of service we received from the technician as well as management was horrible. We called Easy A/C to do a check & tune-up of our AC & air handlers after we purchased our new house. We have two AC units & two air handlers for our large house. The technician spent (in hindsight) a suspiciously much longer amount of time on one unit than the other. He then tried extremely hard to sell us on a yearly maintenance package after telling us that our equipment was functioning properly. He informed us that our air filters did not need changing for another couple of months and dissuaded us against vent cleaning. Two days later, the air handler (that was worked on much longer) would only push out hot air. A different technician came out and all his equipment pointed to a malfunctioning reversing valve that was deep in the AC unit that could not have been touched during the first appointment. We were notified that they would need to special order a $1000 part and that earliest it could be installed was the following week. He left with the heat running and no instructions on how to stop it in the meantime.
We decided to call another company and are very glad we did. The second company came out and after ten minutes of testing, he had ruled out any equipment malfunctioning. How could the heat still be coming out then? He guessed maybe it was just bad wiring (rodents or something). He opened up our air handler and as soon as he checked the wires, the wire responsible for switching the unit from hot to cold fell out of a coupling. It was not as if the wire was straight and simply slid out. It had evidence of being properly twisted in the same pattern as its other wires in the coupling but it had been clearly disconnected from its brothers. Easy A/C had appeared to loosen/disconnect that wire in the air handler (the unit that took the most amount of time) during that first service. The issue was quite easily fixed once the wires were properly twisted back together. The second company informed us that since the unit was still under manufacture warranty, even if the reversing valve was bad, the part should not have cost $1000. We were also told that it was indeed time to replace our air filters and he just did not want to complete that portion of the service we paid.
After receiving this feedback from the second company, I called Easy A/C requesting to speak to a manager/owner. The secretary very rudely told us that our anger was unfounded and that the manager was unreachable. After informing her that we will be informing the BBB, we were told the owner was on vacation and didn't want to be bothered. With the secretary, we settled on the agreement that we would wait to inform the BBB if we received a call back in two days once the owner was back in the office. It has now been at least two weeks and I've yet to receive a call back from the manager/owner. So as promised, I'm writing a full review of the horrible experience from Easy A/C and will be submitting a report of potential fraud to the BBB.
To Summarize:
* During a ""tune-up/inspection,"" a cable came loose and caused only heat to come from unit
* New tech was dispatched, I was informed it was a product malfunction and I needed to pay them $1000 to order a new part and fix the unit.
* Another company came out same day and fixed the issue, quickly determining it was a loose wire. This other company mentioned something sounds VERY shady here especially since the unit was still under MFG warranty (Potential Fraud?) and the technical was just out 2 days prior
* Management didn't care about a customer receiving poor service from their company.
* Person answering the phone said that ""due to it raining the tech was unable to fully validate the root cause of the issue,"" but even admitted the technician should have identified a loose wire inside the air handler, when it is located inside the house.
* Technician refused to check all air filters to determine if they needed to be replaced

I DO NOT RECOMMEND THIS COMPANY.

S S.

We were looking for an electrician and found Easy AC through online reviews. We thought we needed a whole house rewire and panel upgrade. We obtained bids from four other companies. Easy AC was the one we chose because of service and price. John gave us an estimate but explained why we didn't need to rewire. He explained things in terms that was easily understood. John and DB replaced our panel (took about a day and a half), did some safety checks and upgrades to outlets in the home. AND they kept things tidy inside and outside of the house during and after their work. When the county inspector came he said this was only one of five inspections (this year) that passed on the first time!! EXCELLENT job John and DB! Thanks so much for putting our mind at ease.

Dominic P.

I have been a LOYAL customer for the past 20 years (had 2 units installed for over $13,000 + by easy ac-latest one under 2 years,wasnt working right, called easy ac, said it would be an $80.00 svc call. tech came out, explained what the problem was, he walked out to garage popped off a PVC cap & said your drain was blocked, chg would be $220.00. I had this problem before and knew it was NO BIG DEAL (nothing a wet vac wont fix). so I told him never mind, I will take care of it myself, before he was able to run my CC (for nothing but 2 minutes wk) I unblocked the drain (3 minutes). I have been in svc industry (pest control) over 30 years.Svc between 1200-1500 cust. monthly) MANY times I have been asked if I know a roofer, electrician, AC comp, etc. I have ALWAYS recommended EASY AC-NO MORE!!! I will NEVER spend another cent with this company or RECOMMEND THEM.

Kirk F.

Had an $11 k 3.0 Carrier unit put in my 2500 sq ft home.
This was April '18 ... told it was very quiet and efficient.
This unit can not cool my home and it is much loader than my neighbors 10+ yr old unit .
Be fore warned this has been a horrible experience!!

Derek C.

Fair pricing. I purchased a new AC unit from them in 2014 and they've been great standing behind their product. The parts have been covered under warranty and they have charged labor at a fair price based on my research. They also have specials where they will waive the service fee if they have to perform a repair. I really appreciate a company that doesn't take advantage and doesn't provide a price you have to haggle to get a fair price.

Garnet-Travis B.

I tried on a Saturday and they didn't have anyone available to come out and look at our A.C. called again Monday and set an appointment for Wednesday. They called the next day to cancel it. I gave up on them. They do NOT offer quick service as they advertise.