Easy AC

Diana T.

Two years ago your company was there for my family when our unit died. Your team took care of us. My issue, today we had a four hour window, pre arranged all the details for contacts and everything laid out with representative. Still you call my cell left two messages that I was unable to obtain until after my shift. You clearly stated that the technician was coming but not at two. No one said they will not come if it rains and it was already 630pm when he finally called and raining. He said we would have to reschedule? No, we will not and I will NEVER be calling your company again. You wasted my husband's whole day waiting for no one. For this is why I give you one star.....RUDE!

John T.

Based on our experience, we would not recommend Easy A/C to anyone. The quality of service we received from the technician as well as management was horrible. We called Easy A/C to do a check & tune-up of our AC & air handlers after we purchased our new house. We have two AC units & two air handlers for our large house. The technician spent (in hindsight) a suspiciously much longer amount of time on one unit than the other. He then tried extremely hard to sell us on a yearly maintenance package after telling us that our equipment was functioning properly. He informed us that our air filters did not need changing for another couple of months and dissuaded us against vent cleaning. Two days later, the air handler (that was worked on much longer) would only push out hot air. A different technician came out and all his equipment pointed to a malfunctioning reversing valve that was deep in the AC unit that could not have been touched during the first appointment. We were notified that they would need to special order a $1000 part and that earliest it could be installed was the following week. He left with the heat running and no instructions on how to stop it in the meantime.
We decided to call another company and are very glad we did. The second company came out and after ten minutes of testing, he had ruled out any equipment malfunctioning. How could the heat still be coming out then? He guessed maybe it was just bad wiring (rodents or something). He opened up our air handler and as soon as he checked the wires, the wire responsible for switching the unit from hot to cold fell out of a coupling. It was not as if the wire was straight and simply slid out. It had evidence of being properly twisted in the same pattern as its other wires in the coupling but it had been clearly disconnected from its brothers. Easy A/C had appeared to loosen/disconnect that wire in the air handler (the unit that took the most amount of time) during that first service. The issue was quite easily fixed once the wires were properly twisted back together. The second company informed us that since the unit was still under manufacture warranty, even if the reversing valve was bad, the part should not have cost $1000. We were also told that it was indeed time to replace our air filters and he just did not want to complete that portion of the service we paid.
After receiving this feedback from the second company, I called Easy A/C requesting to speak to a manager/owner. The secretary very rudely told us that our anger was unfounded and that the manager was unreachable. After informing her that we will be informing the BBB, we were told the owner was on vacation and didn't want to be bothered. With the secretary, we settled on the agreement that we would wait to inform the BBB if we received a call back in two days once the owner was back in the office. It has now been at least two weeks and I've yet to receive a call back from the manager/owner. So as promised, I'm writing a full review of the horrible experience from Easy A/C and will be submitting a report of potential fraud to the BBB.
To Summarize:
* During a ""tune-up/inspection,"" a cable came loose and caused only heat to come from unit
* New tech was dispatched, I was informed it was a product malfunction and I needed to pay them $1000 to order a new part and fix the unit.
* Another company came out same day and fixed the issue, quickly determining it was a loose wire. This other company mentioned something sounds VERY shady here especially since the unit was still under MFG warranty (Potential Fraud?) and the technical was just out 2 days prior
* Management didn't care about a customer receiving poor service from their company.
* Person answering the phone said that ""due to it raining the tech was unable to fully validate the root cause of the issue,"" but even admitted the technician should have identified a loose wire inside the air handler, when it is located inside the house.
* Technician refused to check all air filters to determine if they needed to be replaced

I DO NOT RECOMMEND THIS COMPANY.

S S.

We were looking for an electrician and found Easy AC through online reviews. We thought we needed a whole house rewire and panel upgrade. We obtained bids from four other companies. Easy AC was the one we chose because of service and price. John gave us an estimate but explained why we didn't need to rewire. He explained things in terms that was easily understood. John and DB replaced our panel (took about a day and a half), did some safety checks and upgrades to outlets in the home. AND they kept things tidy inside and outside of the house during and after their work. When the county inspector came he said this was only one of five inspections (this year) that passed on the first time!! EXCELLENT job John and DB! Thanks so much for putting our mind at ease.

Dominic P.

I have been a LOYAL customer for the past 20 years (had 2 units installed for over $13,000 + by easy ac-latest one under 2 years,wasnt working right, called easy ac, said it would be an $80.00 svc call. tech came out, explained what the problem was, he walked out to garage popped off a PVC cap & said your drain was blocked, chg would be $220.00. I had this problem before and knew it was NO BIG DEAL (nothing a wet vac wont fix). so I told him never mind, I will take care of it myself, before he was able to run my CC (for nothing but 2 minutes wk) I unblocked the drain (3 minutes). I have been in svc industry (pest control) over 30 years.Svc between 1200-1500 cust. monthly) MANY times I have been asked if I know a roofer, electrician, AC comp, etc. I have ALWAYS recommended EASY AC-NO MORE!!! I will NEVER spend another cent with this company or RECOMMEND THEM.

Kirk F.

Had an $11 k 3.0 Carrier unit put in my 2500 sq ft home.
This was April '18 ... told it was very quiet and efficient.
This unit can not cool my home and it is much loader than my neighbors 10+ yr old unit .
Be fore warned this has been a horrible experience!!

Derek C.

Fair pricing. I purchased a new AC unit from them in 2014 and they've been great standing behind their product. The parts have been covered under warranty and they have charged labor at a fair price based on my research. They also have specials where they will waive the service fee if they have to perform a repair. I really appreciate a company that doesn't take advantage and doesn't provide a price you have to haggle to get a fair price.

Garnet-Travis B.

I tried on a Saturday and they didn't have anyone available to come out and look at our A.C. called again Monday and set an appointment for Wednesday. They called the next day to cancel it. I gave up on them. They do NOT offer quick service as they advertise.

jaime d.

I have Easy AC's annual service plan. I called them because my heat tried to go on the other night, but I saw the fan wasn't moving. A tech came out this morning, was here 5 minutes, literally, and came in to tell me a twig had gotten caught in the fan, he opened the unit and removed the twig, its now working fine.
And charged me $125!
I didn't bother arguing with the tech, he's just doing his job, but did call the office after to explain what the visit ended up being for, and asked if they could refund me something, because $125 is just silly. The woman said it was the minimum charge to come out and open the unit, and that she'd check with the powers that be and call me back. I did let her know that if they really were going to charge $125 for that I'd be forced to look elsewhere come my renewal in April. She called back and was told to offer me $75 back on my next renewal - so forcing me to resign with them, not seeing any financial benefit until about a year from now, and then still it would technically be a $50 service call... Really? That is just not good business! I was expecting they'd say how about pay a $25 service call, maybe $50 - though that is still too much for 5 minutes and a TWIG! I am really surprised...and upset.

I've been using Easy AC since 4/14. I've renewed with their annual service plan 2 times, this April would be my 3rd renewal. I had them install a new unit (i have 2) in August 2014 to the tune of $8,799.00. That new unit had a capacitor fail when it was 1 year and 9 months old. It was under warranty, so no charge for the parts, but $125 for the call - which I didn't complain about and paid. Though come on! Nothing should break on a unit 20 months old - I should not have to pay anything! But I did, and didn't complain. I paid $350 in November 2015 for a UV bulb replacement. I paid $800 in June 2016 for leak repair and recharge of freon. This is all on top of my $288 yearly Plan fee. I was asking to not pay $125 for a 5 minute service call....
*sigh*...
(Read my few other reviews, I'm not a big complainer. Actually, usually I write a review to praise a great company or small business. But in this case, I just think folks should have info before they sign on with a company...)

Anthony W.

After having Easy AC just install our unit I could not be happier. Casey, one of the repair guys came out two times prior to us having to replace our unit and was very professional and honest. Even though my unit was hold he didn't just try and sell me a new one. He repaired a part and had the air running within minutes. Unfortunately due to another issue following our repair we decided to replace our unit completely instead of putting money into something on its last leg. Brad and another installer came out within one day of our decision to replace the unit and had it installed in less than 5 hrs!!! Talk about professionals. Today I had my final inspection by the county and everything was perfect!! Would definitely recommend them to anyone needing AC repairs. Quick turn around, professional repair men/installers and no hassle. What more could you ask for?!

Wayne C.

We had a new heat pump installed on 11//16 and new duct work on the 17th we are still having problems. Granted, the employees are all polite etc. but that doesn't get the system fixed properly. Last night the thermostat went blank. No heat and this is the first time we used it. We had two previous service calls with problems. Hope they can resolved our issues.