Eager Electric

Lakevia S.

7/8/2021 I would had Given them a half of star but it wasn't a choice they was supposed to be be at my house by 12pm they showed up after I left to work I'm not sure if this company is doing insurance Fraud or what but this guy came to our house for 5 minutes my mom's husband showed him what was wrong went back outside to check on him and he was already gone didn't tell us what was wrong or anything when I called my home warranty they let me know that he wrote on the report that there is no electric to my home that I currently have and had electricity in when he arrived to my home and that there was intentional damage to my circuit panel I just bought my house just over a year ago and my house is over 30 years old he wrote there was no normal wear and tear so I told my insurance they need to send someone else to my house because that's not what sce told me when they came out to look at it just a day before this company if anyone Recommend them to you they don't like you sce said only one part on my panel needs to be replaced because it could cus a structure fire But this guy who came for every bit of 5-7 minutes wrote the whole panel needs to be replace what a joke I would think sce Which is a Electric company would have told us that instead of telling us to call our home warranty company so that they would cover the repair I hope my review help someone else

Jayne G.

Had a warranty call set for arrival between11-3. They no showed, no call. I checked the call status online, and my call had been marked completed an hour before. I called, no answer. They text me 25 min later saying I was still on the schedule. Totally unprofessional. I canceled the request and rebooked through another company. What a complete joke this company is

In response to the owner comment:

There's no excuse for someone not calling me. NO EXCUSE. I checked the call status online at 3 and it showed my job was marked completed an hour before. I was told 11-3. I deserve the courtesy of a phone call. My time is worth $125 an hour- so don't try to make excuses for bad customer service. There is no excuse. Saying I'd receive the same service is a complete joke- they can't even call to say they're late. Crap customer service

James W.

Excellent customer service for help navigating the hurdles of home warranty service. Stephen was courteous and professional. There were some complications due to the details of my warranty policy, but overall I ended up happy with the service.

Jerome M.

Electrician came and said wiring had been disconnected (maybe accusing me?) and couldn't do the job per my home warranty.

Another company came today and said nothing was disconnected or missing and is fixing the issue.

DO NOT TRUST THIS COMPANY!

Katie W.

Everything started off well. A representative from their company promptly contacted us to set up an appointment. They were very flexible and were willing to work with us as far as the day went. The day came and Steve arrived at our home a few minutes early. Within 5 minutes he was in and out and told my husband that the ballasts in our kitchen lights were going out. He said he would submit it to the warranty company and be in touch once it was approved. Figuring everything was delayed due to covid we didn't stress it too much when we hadn't been contacted after a week. Once we got to 2 weeks I decided to check our home warranty website and SURPRISE! The service was marked COMPLETED! Pretty sure my lights that have not been working for 3 weeks would disagree. I understand people get busy, but a simple phone call would have been nice. After contacting my warranty company and them not being able to contact anyone from Jaeger Electric a different company has been assigned to complete the job. We should not have to chase a company to get the job done. My husband said Steve was a nice guy, but unfortunately it looks like he fell a little short when it came to following through with the job.

Dwight Z.

Jeager electric was assigned to us by American Home Warranty. Stephen arrived a few minutes earlier than the estimated time on the on-his-way email and within the initially quoted time range. He arrived with a mask on and was professional throughout his entire visit. His knowledge and expertise were on display as he quickly eliminated the possibilities and ultimately identified the problem. Unfortunately, the issue was related to some outside electrical work we had done months ago. Fortunately, this work is under warranty. So although not covered by the home warranty policy, I have already scheduled our landscape company to fix the problem with the knowledge Stephen passed on to me.

I was so pleased with Stephen; I already made arrangements to have him come out early next year to help me with half a dozen electrical projects.

Cindy S.

It started out that I was excited to get a prompt response for service, well let just say that's where it ended! If I could rate them a zero I would!!! The contractor made a time frame with me to show up to my home for service and through text it was confirmed I shared with him that I would be leaving work to make this appointment. He said approximate time would be noonish and then said 1115am and I said I could be there by 1130am. I left work because I work 30 min. from my house and I got there at 1120am and I receive a cancellation that he didn't get a response.... extremely unprofessional and didn't even call to confirm before cancelling!
I guess I should be so lucky not to have them do the work if that's how they handle their customers!!!

Jerry D.

Got a charge for Jaeger service from Old Repub warranty company. The warranty would not cover the electrical problem b/c it was outside and not inside. Steve Jaeger did come out to diagnose the problem but was not allowed to fix it per the Old Republic contract. Subsequently I completely forgot Steve's visit but in a phonecon he refreshed my memory with all the details. He was right; I was wrong. Very pleasant young man, very respectful. We moved to Las Vegas. If Steve was here in Nevada he would be my ""go to"" guy for electrical problems. He left me with great confidence in his company, and great respect for his memory. I paid Old Republic $75.00 for the valid trade call (Steve) fee.

Greg F.

Steve came out per AHS, I had three items. One was check power to garage door opener, this was done. Second was to check GFI in garage, it would not reset. He said he would need to contact AHS to see next step, might have to cut through walls, he checked other GFI,s and none were tripped. He was to check GFI in courtyard, it keeps tripping, this he forgot to do and after I emailed him, there was no response. He left.
AHS called me and he told them I plugged a chest freezer into this outlet and the gfi contacts were brown and it's my fault, thus no coverage.
I hired another electrical company to come out and they fixed the GFI problem in 5 minutes, it was a loose wire in the outlet near the GFI. Steve never checked this, I observed he was in and out.
I still have the other problem with the GFI.

Patrick C.

Contacted my home warranty because my whole house fan was not working properly. My home warranty referred me to Jaeger Electric. Stephen the technician came to my home on June 9. He spent less than 5 minutes looking at my whole house fan and told me I needed a new motor. Stephen told me that he would have to contact my home warranty company to get approval for the new motor and to contact him in 3 days for the status. I waited 5 days and called and left messages and did not receive a call back. I called again for several days and again did not receive a call back. On June 18 I called my home warranty company to advise them of my situation. My home warranty company advised me that my work order from Jaeger Electric was closed. The technician wrote on the work order that my whole house fan was working properly. I informed my home warranty company that was not true. On June 19 my home warranty sent me another electrician, City First Electric to my home. The technician from City First Electric diagnosed and resolved my problem. They replaced my capacitor and my whole house fan is working great. DO NOT HIRE JAEGAR ELECTRIC. THEY ARE DISHONEST AND HAVE POOR CUSTOMER SERVICE. CALL City First Electric.