Durham & Sons

Harry H.

No hot water for 2 days so I called yesterday to make an appointment and was told they would be here today around 3... I received a call at 7:56 am this morning stating that ""he doesn't go that far anymore... sorry.""

They should have known that yesterday when I called!

They should have honored their commitment for THEIR MISTAKE!!

Bad business!!!

Day 3 without hot water and hoping I can get somebody else here soon!

Edward M.

I called for an outdoor refrigerator plug and was told all I needed to do was upgrade my GFCI to 20a. Mid install Rich the technician stated ""this will probably not work"" and I may need a dedicated circuit ran through the attic. He also state last week and it didn't work on another clients refrigerator. The company charged $208.93 for a plug that doesn't work for what we asked for that took then 5 minutes to install. Then I was told they will send me an a quote for the correct job needed. Very unethical!

Bill H.

I had Durham & Sons install a new Trane Air Conditioner System. Things now are a lot more complicated than years back. I had many questions, at 74 some times I just ""don't get it"". The Boys and Girls at Durham had to put up with a lot of calls and dumb questions from me. They made sure I was completely satisfied. They installed window units to keep us Cool during the install. The entire process went better than I expected. They all went the extra mile to make satisfied Customers of us and we certainly are.

Anne and Bill Hendley
West Melbourne,Fl.

Samuel C.

Would not recommend this company! I had a problem with my AC and they sent a tech out to fix it, he went to the air handler and felt the pipe at which point he said it was oily so there must be a leak, after using his leak detector for about 30 minutes he declared that it was just a leaky Schrader valve and then tightened it and put 5lbs of Freon in the system and gave me a bill for $367.
He stated problem solved packed up and left. The next morning our AC was back at 78 degrees and not cooling. I called them back this morning and they sent another tech who looked the system over and said that the first guy had incorrectly diagnosed the leak and it was actually the high and low pressure lines that run from the main unit to the air handler but he would have to run another test that would be $590 and we would be without air for another day or to while he ran the test. I asked him if he could find no leaks in either the air handler nor the compressor or condenser what else could it be except the lines and he said nothing else, so I said why would we do a $590 test if we already know it's nothing else. Then I asked him if he ran this test and confirmed that this was the problem how long would it take for them to replace the lines and how much. His reply was that it would run around $1500-$2000 but they did not have the man power or ability to do the job until September. Obviously, we can't wait for a month or more to get it fixed. The tech was willing to charge me another $590 to do a test when he knew that he could not do the repair. He then suggested that perhaps I should call around and find another company that had the time to do this job. I asked if the company was going to give me a refund for the first payment I made for the failed repair and he told me I had to contact the office about that. I called and spoke with the owner Steve who told me that they have to pick and choose which customers the want to take care of based on how quickly they can finish the job and move on to the next one and our job would be to time consuming. I asked him how he could start a job that he had no intention of finishing if it turned out to be difficult, he had no response other than that's the way it is. I requested a refund for the initial visit being the job was not acceptable and his website states satisfaction guaranteed and he said he'd think about it and proceeded to hang up on me, Don't take a chance on them

Kendall ..

We had some renovations in progress and noticed a couple rooms suddenly didn't have power partially and with wires from removed fixtures hanging from freshly painted ceilings, we were worried something was wrong. Durham and Sons was the only one who's emergency line was actually working on the holiday and they sent Richie out to us. He was very nice and prompt. He tested what we were worried about and made some fixes. Very much appreciated! We will definitely be calling for our other electrical tasks while renovating. Thanks :)

G T.

My rented condos ac quit cooling so I called Durham for service. I requested a quote for cleaning too but was told they would have to see it first. The technician arrived promptly. He quickly found breaker tripped and a dirty filter. Pressures were good and condenser was checked as well. He did not recommend a coil cleaning at this time (which saved me $$). I would highly recommend Durham and Sons for any a/c work!

Bo P.

My AC drain line had been getting stopped up intermittently for months. I called the initial contractor but they couldn't get anywhere. I called Durham and Sons - Mike came out and took a lot of care using super hot water and bleach to break loose what looks to be about a cup of calcium deposits - my AC is draining beautifully. Thanks to Mike for being a bulldog on this and sticking with it through the solution. Plus he's a very personable guy to boot. My neighbor recommended Durham and Sons and I'm grateful that they did!

Patricis L.

I can not begin to say how wonderful this company is. I had another company that not only installed my duct work incorrectly but didn't pull a permit. Durham and Son's reinstalled everything with perfection! A professional and quality company and an absolute pleasure to work with.

Kell D.

This is the second time since I have owned my home that Durham & Sons have come out to perform maintenance on my AC. Both times have been a pleasure. Usually when a company says they're going to arrive between 8 & 9, I always expect they actually mean 9:30, but not Mike. He arrived at 8 sharp and had completed my maintenance within the hour. Very knowledgeable, professional, and all around trustworthy. I truly feel like we are in great hands. When we finally upgrade our system and for as long as we are living in Melbourne, I will trust Durham & Sons with our HVAC needs

Roger S.

Our old A/C died last year, and after careful consideration, we called Durham & Sons. We were not disappointed! Their representative walked us through all the options, and let us know about all the choices. They sell mainly Trane air conditioners for residential, and the rep let us know that the lowest-end Trane model was made in China, and didn't always meet the same reliability standards as their other models. This helped us inform our decision on our ultimate purchase. We are happy with the unit we purchased (I believe it was one-up from the low end), and have had zero issues. Also, I was pleasantly surprised when they called to remind us we were due for annual A/C maintenance, and when I called to schedule, she informed us that the first year's check-up was free!

I should also mention, before our old unit gave up the ghost, we used Durham & Sons a couple times to keep that old 15+ year-old A/C running until we could save up to replace it. We were never disappointed with their service.