Duggan's One Hour Heating & Air Conditioning

A L.

AVOID AT ALL COST!!!!
They're only after your money.
We had our HVAC issue fixed by a more reliable company for less than $400 when this company took over $500 from us and probably would've taken about $3k more and not fix the issue.
Their club membership is a scam. Technicians from other companies commented that both our inside and outside units were very dirty. This company was supposed to be cleaning both.
Very disrespectful of people's time. They will show up late and be unapologetic about it. Leanne is downright rude.

Patrick G.

I was a longtime customer of Duggan's and had been generally happy with their work except for one technician. I'm not going to say his name because I genuinely like the man but he is not very competent. Each time he came to do work he would always have to come back at least one or two times to get it right or have another technician fix it. This most recent time was the last straw though. I come home from a trip on a Sunday and the AC upstairs isn't running. I call and leave a message. I call again in the morning because I didn't get a call back and I am told they can be there that afternoon. So I take off work and wait. I get a call later in the day and they ask some questions and then say they will call me back but never do. During that time I got my ac running but it cuts off intermittently so the upstairs is livable. They never show up that day and when I call they say I thought someone told you. So they say they will be there the next afternoon. The Tech arrives and determines it's the thermostat which I had suspected and I had purchased one which he installs and says everything is good to go. My family and I go to dinner to come home and find the AC unit, while the thermostat says ac on, is not coming on. I immediately call and I'm told I will get a call back. I call again a couple of hours later and I'm told the same thing even though it is evening time. By 11 pm I give up. The next day I call and they say they will send the same tech out again. I tell them I don't want him send a different tech but they say it will be a week for any other tech. I tell them I just want my money back then and I'll use someone else. They have refused to give me a refund at this point. I would avoid this business.

Liana S.

I really wish I'd read reviews before joining their discount club. My hvac system is 7 years old. They've come out to repair it 3 times and yet it keeps having problems. They guarantee 2 cleanings a year under their club, we never received it and they only agreed to rectify this after we've moved out- They offered no discount and no refunds for missing the service that we paid for. Only reason they get 1 star instead of 0, all of their technicians are ploute and helpful, just wish they could spread this energy to their management and ownership.

Stephanie B.

I called Duggan to have my HVAC inspected. They were extremely friendly and accommodating.
Our technician was Spencer and he was fantastic! He was able to inspect and correct the issues I had in a timely manner. I would recommend them to everyone.

Randy S.

Excellent service - diagnosed quickly and fixed on the spot! Highly recommend. They are very busy so be patient.

Benonia H.

PLEASE RUNNN TO THE NEAREST REPUTABLE HVAC COMPANY! They are not worth the time nor aggravation. We are currently about 14 months into a unit replacement and have had the unit already stop cooling. They sent a tech out and tried to charge a diagnostic fee which I refused to pay as we were told by the sales agent that we would be covered for a FREE replacement should the unit malfunction within the first 5 Years.(Clearly all lies!!!). The technician fixed the issue but we started noticing mold around our vents. We called a mold expert out and they confirmed this was due to improper installation and sweating around the vents. They claim this was not a part of the service we paid for. They refused to also send over a copy of the contract we signed to verify this. We are in the process of obtaining an attorney to fight this. Please do yourself a favor and RUN! You have been thoroughly warned!

Chrima C.

I WISH I GOOD GIVE NO STARS!!!My family uses them and I was trying to use them as well but is seriously on the verge of looking for another heating and air conditioning place and reporting them and their services to whomever, whatever, wherever I can report them. How are you on your site advertising 24hours and saying you are booked. First of all I'm sure it's not that many emergencies in a day to be saying that you all don't have any appointments available especially when you all advertise one hour service and there's 24 hours in a day. Like they are seriously on there website false advertising. So the whole statement "" We're ready to answer your call 24/7 so that you can quickly find a solution to your HVAC emergency! Our Augusta HVAC technicians love making you comfortable, and they're always ready to help"" it's a straight up lie I called them letting them know My air conditioner went out and my thermostat is currently reading that's it 80 degrees in my house and my 80-year-old mother, one year-old son and asthmatic daughter is in the house and they did absolutely nothing but set me up with an appointment for two days later. That is an emergency especially the fact that it's 80 degrees in the house and we just went and purchased fans for every room and it still isn't doing the job and they still aren't trying to send a technician out here. I do not recommend this company if it's an emergency by no means. IF YOU'LL ARE UNDERSTAFFED AND CAN'T DO 24 HOURS A DAY JUST SAY THAT BECAUSE 24 HOURS MEAN YOU CAN COME ANYTIME , DAY, OR NIGHT LISTEN. ITS AN EMERGENCY I HAVE A SICK PERSON, ELDERLY PERSON AND A BABY IN THE HOUSE AND TRIED EVERYTHING SMH THERES NOT THAT MANY EMERGENCIES IN THE WORLD IN A 24 HOUR PERIOD WHICH THEY ARE OPEN ALWAYS!!!

Sandra S.

Horrible. Will tell you 12-4 time to show up then try to come in the morning. Do not use.

Charles A.

This company failed to fix my HVAC several times in 2018, and in 2019 I eventually let them convince me to pay $6k for a new HVAC. It proceeded to partially break the following winter and halfway heated my house on emergency heat. That skyrocketed my electricity bill, but I was working enough that I didn't bother getting it fixed until recently. They managed to get the system back online but told me I needed a new part (just under a grand) or the system would break again once I switched over to heat this winter. It then broke two days later.

When I called them for another fix, I was told a technician would call me the next day to discuss this. I didn't get a call the next day and had to call back the day after that. Someone who sounded like a manager called me back and told me in the same conversation that I didn't need the part her technician recommended because it wouldn't resolve my issue, and I also needed to pay for the part if I wanted my AC back on. That didn't make much sense to me. As I tried to figure out what she meant she got extremely rude with me.

It baffles my mind that customer service can be so bad at a company. They are by far the worst I've ever dealt with. I strongly do not recommend this company unless you don't mind getting nickel and dimed by some strangely rude people.

Gwen W.

The is a picture of the ""new"" unit.
It was delivered damaged.
I spoke to the sales representative who sold me this unit.
He is doing nothing to help.
Basically he took my money and ran

Their customer service is horrible!!!
The company does false advertising as well.
They are not a one hour service company.
They come when they want