Dr Watts Electric

Carroll H.

Called Dr. Watts at approximately 10pm Tuesday regarding our air conditioner, leaving a message. Received a call back the same evening, scheduled a tech for Wednesday morning. Tech arrived as promised and repaired the issue. 5 star customer service.

The repair involved replacing the dual run capacitor. Total bill for the service was in excess of $600, with $440 of that being for the capacitor. Reasonable price for the labor, excessive price for the part. The capacitor installed has a Global P/N (part number) USA2237. Searching for this on Amazon, a capacitor with the same global part number is available on Amazon for less than $50, sold by Dayton Industries out of Dayton, Texas.

Looking on the internet the expected cost (parts and labor) to replace the capacitor should be much less. From bob villa.com in an article published June 29, 2022, ""Replacing an AC capacitor has an average price tag of $170. But a variety of factors can push the price to as high as $300 or as low as $60. These factors include the unit type, cost of labor, and even geographic location. Capacitors are fairly affordable, averaging between $9 and $45. ""

I cannot recommend using Dr. Watts due to the excessive cost of the part.
If you need it fixed now and cost is not an issue, use Dr. Watts. The customer service really is 5 star.

Lynne P.

Once again Dr Watts to the rescue!
Courteous, professional and prompt.
Having their number handy makes me an 'expert' when an electrician is needed. Just call and receive a smile from the staff and assurance that you are always well taken care of.
Thank you to the crew of Dr. Watts

T D.

Beware when setting up an appointment with Dr. Watts
They use a slick technique called a money grab, you think your getting a service call as most any reputable company will do but they bill you to simply drive to your location, calling it a ""dispatch fee"" The do not perform any diagnostics, do not look at and determine anything about your issue, they will however tell you that you owe $65.00! Giving you absolutely zero value for your dollars. Then they say they can check out your issue for more money!

My family and I own several differant service based companies over the last 35 years and when we are sent to a location, we have a fee but, we at least listen to the complaint, do simple diagnostics and end with an answer and description of the solution, giving our valuable customers some value for their dollars. Any worthwhile service will do this.
I cant speak to the work Dr. Watts performs, but when the technician uses the time to tell you how great he is, all you can this is scam.

I complained to the company in a direct email and got a call back from a person who tried to compare there work to a doctor and tryed to convince me how good it is that they charge $65.00 to do nothing.

I found another electrician, 75.00 service call, found the fault within 15 min
And did not charge more that the service call.
Lesson learned, shop arround first.

John M.

Electricians are top notch Fixed my issue quickly and professionally. My only gripe is that damn tv commercial they have. The woman blow drying her dry hair? The woman in bed with full makeup staring into her bedside light? Makes no sense.

Step up your commercial game dr.

Angie P.

Knowledgeable, professional, a bit pricey but definitely an amazing value. These people are in the business of people and safety, 10/10 would recommend

John C.

Needing a few minor fixes (replacing two fluorescent bulbs with LEDs, securing a motion detector that had become loose, and repairing or replacing a ""dusk to dawn"" security light)I called Dr. Watts. I was told of a $69.00 dispatch fee and that the technician would perform a safety check. The technicians arrived got a little info about the repairs I wanted and then proceeded with the safety check. The lead technician then prepared an estimate for me. He recommended over $12,000.00 in upgrades to my service and quoted over $600. for the three repairs.
I thanked them, called another electrical contractor, and had the work done for $141.00 in less than an hour by a real electrician.
Will I call Dr. Watts again?? Probably like never.