Dr Watts Electric

Teresa T.

omg dont ever use this company they r a bunch of rip off artist to fix a light swich it was 490. do u believe it the salesman was there to just upsell even though i told him what i needed dont use them they will rip u off te will say 244 but they the will pid problens that r not really problems 2ans 30 minutes lat and 490. the repair only took 10 mistues the rest of the time was trying to upsell dont use then i feel like a fool the r scan artist

Hal B.

I dont know what changed about Dr Watts since the last time someone review them, but I hope they keep it that way because it's working. Dr Watts sent Jonathan out to our home for an estimate to replace our 20 year old HVAC unit. We knew it was dead and needed replacement. Jonathan was meticulous in examining our home and finding the best machine to serve our needs. He measured rooms, asked me questions about usage and preferences, etc. He recommended a Rheem system and after giving us plenty of informed options alongside 4 other local companies, we decided to go with Jonathan and Dr Watts. Honestly, I dont know if we would have gone with Dr Watts if it weren't for his competence because they certainly weren't the cheapest option, but he assured us we would be taken care of with their WAM plan and that all maintenance on the machine would keep it in good running condition for the life of the machine.

He came out after picking up the system we ordered, and installed it with John. They were both extremely professional and courteous. They cleaned up any messes, kept us informed and updated. The sealed ductwork in the attic and made sure the unit was running in perfect condition before they left as promised. He told us to call anytime with any questions and made sure we had all the warranty paperwork and receipts. 10/10 glad to do business with Dr Watts because I'm currently freezing to death and under a blanket on the couch... just like we like it!

Bobby B.

Stay away from this electrical company. They advertise a professional electrical service and ended up getting a used car salesman ..... Literally, a dirty ex used car salesman who couldn't make it as a used car salesman who decided to try his luck as a electrician ... He price me an hour work for 3500.00 in parts and labor but then negotiated a second price for 2800.00. Then called the owner to get me the final price of 2,000.00 ,, I was happy to pay 65.00 diagnostic fee to get this village idiot out my house ....... stay away

D S.

They are lacking in business ethics. Only out they for the quick buck. Recently requested a quote to fix a bathroom switch that had been incorrectly wired. This was a single switch. The technician quoted $310.00 to rewire the switch. When asked why so high, he indicated the diagnosis required checking the lighting circuit back to the electric panel. He also said it was the ""book rate"" price. My problem with this type of price gouging is that it preys on the elderly and military families. Not the best business model to offer within our community. We paid the $69.00 service fee and chalked it up to experience. We are new in the Killeen area and looking for quality contractors to meet our home repair needs. We are able to find a reputable electrician in the Temple area. They looked at the wiring and smiled, he wiped out a screw driver and fixed the switch in seconds. Worked it hot. For less then Dr. Watts service call, we were back in business.

April W.

DO NOT use this company. They are very expensive, do not communicate well and did not do the work I needed correctly. I had to call another electrician to fix the issues after going back and forth with them. They would send out a technician who could not identify why a ceiling fan (they installed) kept tripping my new breaker box (they installed). Additionally, the new breaker box they installed kept tripping and turning off my air conditioner. After not getting anywhere with them, I called another electrician who was able to identify that Dr. Watts did not install the fan correctly and fixed the issue with the breaker box turning off my air conditioner. No problems since! Call someone else!

B W.

Here is why I would not recommend this company.

After seeing their advertisement on TV, we called them to have an estimate on some small work. We needed three outside lights on the house replaced, a ceiling fan replaced, and a light in the kitchen replaced. Pretty simple stuff.

After they arrived they tried to up-sell us on $10,000 worth of electrical upgrades!! I kid you not. Not only that, they wanted $700 to do the light and fan replacements. We laughed, declined, and ate the estimate fee.

We then called another local electrical company, which will remain nameless because I'm not here to promote them, and they did a free estimate over the phone. They came out and charged us only $200 for the exact same work and did a stellar job!

I would avoid this company.

R C M.

Avoid this company if at all possible. They come out for a minor repair, but suddenly they need to run a full diagnostic of your house electrical system first $350 plus parts. Then once that is done, they will consider looking at your actual repair job. Compare this company to the worse auto mechanic you've ever known. You being car in for oil change and he wants to rebuild the engine and transmission. $20 oil change is suddenly $6,000.
Wish I could give no star rating.

P S.

This company charged me $69 and were at my house less than 10 minutes. The service man told me it was going to cost me $310 to do a diagnostic test to determine what was wrong. I had to pay them $69 just to show up and they did NOTHING. If you have a minor repair such as a defective outlet plug DO NOT CALL THESE PEOPLE. When I arranged for them to come out, I asked if they were going to charge me the diagnostic fee and the woman that answered the phone told me no. And I guess that is true because I refused to even accept this service. False advertising is certainly an issue. I also agree with Donald C that their ethics are questionable. I am editing this post on the following day. I got another company out to check the outlet that I felt had a defective gfi switch on it and that was indeed the problem. It only cost me $20 to fix this outlet. It is absolutely criminal that this company wanted to force me to pay a $310 diagnostic test fee for an outlet. I highly recommend that you pass these people up when looking for electrical assistance.

Mary C.

I agree with Donald C. review. The reason we decided to call this business is because we only wanted a small job done out on our back deck area. They have false advertising and at no time did anyone mention that there was a dispatch fee. It was not mentioned in their ad on TV or when I made the appointment. The electrician tried to sell us way more than we wanted to have done. Their estimate was way overpriced. I was pleased when I called and spoke with a supervisor. They willingly refunded the $69 dispatch fee and called to check on my address when they were mailing the check.

Andy Z.

Was told on the phone that they would come out for $69, and then if work needed to be done that fee would be waived. After the electrician arrived I stated the issue, and he told me it would be $310--$241 plus the $69 fee--to diagnose the problem. The problem turned out that some wires had come loose and just needed capped. It took him 15 minutes of work, and he still charged me $310. One of his selling points was that they don't charge an hourly rate. Feels like fee roulette and I lost. Seems like a poor business model, which will not net them much repeat business. I feel taken advantage of. The electrician was friendly and in conversation told me he only makes $19/hour, which makes me even more upset!