Donovan Heat & Air

Jane B.

What a pleasure to deal with Donovan Heat and Air! Can't recommend them highly enough.
My AC-Heating unit quit on a very cold New Years Eve and although I was not yet a customer, Joel sent a technician out immediately after I called to repair the unit. Since I planned to replace the aging system, I asked for a quote. Aaron followed up with a visit, assessed the unit and gave a very fair quote on replacement. The installation was completed by Adam and Ben, two very professional and polite installers. Great company, great employees. Thank you!

John R.

I have used Donovan for several years in different homes I've owned. They are always on time, professional, take the time to explain the issue, and have never seemed to try and get me to pay for services I don't need.

While they may be slightly more expensive than some other companies out there, I know I'm getting the best service and quality and would rather pay a little more for that.


UPDATE 3/7/17

Donovan has again exceeded my expectations. I recently sold my home in Avondale that had an air handler that was around 30 years old. Just before closing, the AC and heat stopped working. Donovan came out the next day and replaced the transformer to get the AC up and running again that same day. The heater was a beast. Donovan originally quoted me at just under $300 to replace the pilot igniter that had failed. When that didn't do the trick, they stayed on it working easily over 15-20 hours on it to figure out what the problem was, replaced several parts at no charge to me, and basically rewired a majority of the unit and got it back up and running. James was the tech who did a lot of work on it, and then they even brought in one of the owners of the company Jimmy Donovan to assist. They only charged me what the original quote was, which was amazing considering the amount of time and effort they put into it, and did the job right. Not only that, but every employee at the office knows the current status of your job and was extremely helpful (Tim, Josh, Rich). I can't think of another HVAC company that wouldn't have just given up and said you need to replace the damn thing, and charged me way over what the original quote was.

I will be using them exclusively on my new home for all heating and AC needs. Customer for life.

David S.

Called Tim at 10 am and even on a hot busy Monday the Service technician showed up at 4 PM. He quickly diagnosed the problem, quickly diagnosed the solution, and less than an hour later I had cool air once again! Always reliable always prompt and courteous and would highly recommend them.

Joseph P.

Matt with Donovan Heating and Air, was a true professional. He started our service by putting on some shoe covers upon entering our house. Although it wasn't necessary, it meant a lot to me given that in my culture people take off their shoes upon entering a residence.

He then serviced our system and then debriefed me on the systems status. I felt that he was honest and forthright and wasn't looking to sell me service that I didn't need. Thanks Matt!

Julie M.

Customers beware! Here is what just happened to me when I scheduled Donovan for a service call at my place of business: Called to schedule...got a date/time, person I spoke to wanted to make sure someone would be on the premises to pay at time of service which I told them yes. Joel (owner) called approx. 45 min after scheduled arrival time and since it is a business, we were on the phone. I promptly called him back....and was told they would be an hour late. Then....he proceeds to say ""Is anyone going to be there to pay""? I again said all the tech needs to do when he gets there is call me (Owner) and I will give him a credit card. Well...this is when Joel....the Owner...proceeds to tell me ""If you don't give me a credit card on the phone right now, we are not coming"" This is the first time I would have done business with Donovan and only called them because of the reviews. I can sum it up like this.....untrustworthy people typically don't trust anyone else. Could not believe that an owner would handle a new customer this way. Perhaps if they would have told me yesterday that they don't come to an appointment without a credit card, I would have politely declined and I would have called someone else. Maybe repeat customers have no problems...but beware if you are a NEW first time customer.

V. W.

Donovan has been excellent to work with throughout our remodel and now with maintenance. Stuart just serviced our systems and he arrived on time, was very professional, answered all our questions and made sure everything was in tip-top shape. We stay very comfortable thanks to Donovan!

Leslye P.

They are great! They show up when they say they will (calling first - to give me time to get home if I'm not already there). They are honest and don't blame previous service technicians for any problems. The yearly service is a great deal!

Ru P.

I was very impressed with their professionalism and installation process. After getting 4 estimates Donovan was the only company to walk my attic (in August!). They explained that I had a few air ducts that were improperly sized causing my bedrooms to always be hot. They were also the only company to point out that my unit was too small (3.5 ton) and that I needed a 4 ton based on their calculations. As such my power bill has gone from $250 to $125 and I have consistent, even temperature throughout all the rooms in my house. Lastly, Joel Donovan even came out to my house to make sure the installation was perfect. I couldn't be happier with them.

Tim K.

The AC in our new house went down and we didn't know who to call. Honestly I called them because of the great reviews I saw on line. I have to say, they were extremely professional in everything they did. When I called in, the Owner even answered the phone! They arrived quickly and serviced my unit for a very reasonable price. I like dealing with local companies like this. They have expertise, but you can just tell they care.

Barbara M.

Since we moved to Florida 4 years ago we have used Donovan for our heating/ac service.
They have always given us great service. Last week during the extreme heat our ac was not working. Within two hours they were out and added freon that low due to a leak in the coil.
Given the age of the unit we decided to replace the unit. The following week our new unit was installed. The technicians that worked on the job were great. We are pleased with the service that Donovan has provided to us over the years and would recommend them to anyone in need of heating/ac service.

Barbara Mayhew
Jacksonville