Donovan Heat & Air

Jeff S.

Our AC unit was past its prime and needed replaced. I placed a call and made an appointment for an estimate. Aaron Thacker came out. He was knowledgable, knew the existing equipment, knew the equipment he was selling, and provided me a quote on a new system. Aaron inspired confidence, didn't try to oversell me, and I arranged to have our new system installed.

Brian Fluharty came out on time the next week to install. He was polite, courteous, and skilled. He came out at 8am and was done by 1pm. He left our place clean; vacuumed and took all the trash away.

The new unit is great! The old one sounded like a freight train. It was over 20 years old. This one allows us to talk instead of raising our voices or volume on the TV. It is also quite a bit more efficient.

I am a retired building automation controls tech. Having had to deal with customers I had a template of what I expect when someone comes to do work for me. They have met my high expectations and would highly recommend them.

Dan P.

We have a service contract with Donovan Air and are so appreciative of the excellent and timely service whenever our HVAC systems need attention. Even during these pandemic months, the service calls have been fast and efficient.

Most of the interior HVAC systems were newly installed by Donovan into our home about a year before we purchased the residence. The work appears to be excellent and is holding up well during our ownership.

Numerous Donovan team members have made routine service calls (part of the plan) and special trips when we needed a repair. All of the workers have been top-notch individuals and welcome into our home.

Renee E.

I can't say enough about this company! Vickie was amazing in getting me scheduled quickly for service. Made sure I knew when they would be coming. The tech, Eddie, called on his way. He came prepared with a mask to wear if requested. He communicated with me through the process and took care of my concerns. I am now signed up for their maintenance program to keep an eye on my older unit. I would highly recommend this company to anyone. The BEST customer service

Elizabeth F.

They are great company but more expensive due to their service charge fee to look at the unit, $150 on a Saturday to send a technician.

Peter E.

Great experience. Aaron provided excellent guidance , pricing and terms. Nick and Harley provided excellent install and training on new system. No surprises anywhere. Install completed in timing promised. Everything looks great and runs great. Couldn't be happier.

Glenn S.

Donovan Heat and Air has been the only company that we have used here in Jacksonville. We are near the beaches, it helps that their main hub is located right in Jacksonville Beach. They are extremely responsive to calls for help... They respond to telephone calls or internet inquiry. Shannon called me back within 30 mins of filling out an internet questionnaire. They were able to schedule an appointment within hours. Felt bad that it's during a pandemic and obviously to respect us and his other clients, the technician Rodney (great guy) maintained 6 ft distance from us, wore gloves, and was very professional. He should be considered an essential worker too as Florida heat is about to come and our AC unit broke last night.

There has been several reviews of them being expensive... you get what you paid for. Sometimes having someone show up on a Saturday within hours to fix your cooling problem when it's 85 degrees outside is worth $155 service fee. Fortunately for me it was an easy fix. Within 30 mins, it was all square. Ice cold air began to stream throughout the house. The technician also gave me some maintenance tips.

This is pretty routine compared to my other experiences with Donovan Heating and Air.

If our AC unit goes, then I will be calling them for business.

Very thankful.

Liz M.

Donavan Heat and Air is an excellent company. I had two AC's replaced. Very happy! The technicians were very knowledgeable and hard-working. They wouldn't even stop for a lunch break and kept working. Very professional.

B C.

The answer the phone when you call, they understand your problem, they arrive when they say they will with text updates. The technicians are always nice knowledgeable and honest and their prices and quality of products and services are top level are top notch. They even brought his wall units and installed them while we wait for a new system.

Ben Z.

This is probably the most expensive AC company in Jacksonville area. I was charged for $420 for replacing the capacitor. If I rejected to do it , the service charge will be $125. Most the other companies charge around $75.

Danny B.

In March of this year, I was in contact with Aaron Thatcher concerning dehumidification for my new residence on Mill Stream Road in Ponte Vedra Beach. Mr. Thatcher, who gave excellent help in the past (when we lived at The Pointe on San Juan Drive) estimated the job. We went back and forth about a guarantee of the humidity level the dehumidification system would provide. A guarantee could not be established, but at a subsequent meet at the Mill Stream house, we were able to come to an accommodation. At this same meeting, Thatcher agreed to have a technician come out and commence an annual service contract on that same date. The work was scheduled for April 17.

With the installation date near, Mr. Thatcher called to inform me that he ""forgot"" to order the necessary equipment, and the job would need to be delayed until April24. I accepted this delay though I was troubled by the lack of follow up by Thatcher.

On the day before the April 24th scheduled installation, I received a text message from Donovan reminding me of the job for the following day. I texted back to remind Donovan that a technician was to also appear to set up the house on an annual maintenance plan. Your office called back saying they had no order for the technician. I was shocked that Thatcher missed this as well. I asked that Thatcher be called to resolve the matter.

Thatcher did call back to inform me that he had no recollection of anything to do with scheduling the maintenance technician, though both my wife and I clearly remember discussing it at length with Aaron. In fact, we asked Aaron if we wanted us to pay him for that service technician, and he stated that he would prefer to have us pay the technician because there was a commission involved that could only go to the technician if we waited payment. Hence, we have a clear recollection of the matter though Aaron does not. It certainly will appear in his notes from our meeting.

Thatcher was short with me when I pointed out his failure to order the need dehumidification equipment in a timely fashion, and he maintained his claim of no recollection of the discussion of the maintenance technician order. I told Thatcher that I am frustrated with his failures. And, he responded that I could cancel ""if I liked."" I did not like his tone, nor his cavalier manner.

We had ordered an expensive dehumidification system, and I did not like the abrupt ultimatum given, so I took him up on his offer to cancel the entire project.