Doctor Home Experts Electrical Heating And Air

Nellygurl S.

I paid 16k for a generator and they trashed my yard and had the nerve to bring some hay to plant, saying they couldn't find any green grass. Joe is really nice, but beware of the nice man with the snake oil.
I've called to see what the plans were to fix my yard because I should not have to pay them and pay a landscaper to come and put my yard back together. I'm tired of having smoke blown up my ass. They get your money and that's it.
I thought they were putting in a Generac, but instead they brought a loud ass Honeywell.
They never told me that I needed to get a maintenance plan and the generator needs to be serviced; especially after this hurricane.
Long story short, if I had it to do over IT WOULD NOT be with this company. BUYERS BEWARE!!

Carl teal ..

I had This doctor Home Experts come out to my house to look at some work I did my self. I guess I have been broke without money most my life and had to do for myself. I have been in the electrical trade for over 38 years. I know how and what to do so why not do it my self. I had to have someone with a electrical contractor license to put in for a permit for me. I guess a Jurneman license won't do much for me. They sent a guy out on a Saturday charger me over 200 dollars for that. The electrical tech told me a few things to change I said ok not wanting to postpone what I was needing. I made the changes. What happened is I lost a phase going to the house Centerpoint told me that was my problem. The wire going from Centerpoints J box to the meter on the house Got separated. Anyway the tech quotes me a price to put in for a permit gave me some warning tape.to put in the ground witch I thought was very nice of him and he left. Me thinking a permit was on the way nothing happened so I called them and the person that answers phones told me that they will not get me a permit because they did not do the work. I had some HVAC work for them to look at but I told them to cancel that as well. When someone takes money from me and don't do anything in return I call them a theft. That is the way I see them. Make good choices and have a good day. PS I had no problem with Chris. It is the company he works for.

Alex R.

I would like to say that they did an amazing job at my house. When my house was blowing hot air I had to call doctors home experts and when they arrived they greeted me nicely, got here in time and, left me with an unbeatable quote. Once the job was done my AC was working like brand new. 12/10 would recommend to other people!

Bob P.

Hired to install additional air conditioning unit, poor quality of workmanship. Three call backs and still had water leaking from the ceiling. Then wouldn't return my calls. Many other companies to call, I would never suggest them. They even tried to change their name. Tell all of your friends and relatives . Found a reputable company and they corrected all the crappy work that was done.

Donald M.

We hired Doctor Home Experts on January 28, 2023. We had a tornado in Deer Park and it ripped out the electrical riser, weatherhead, entrance wire and guying kit from our electrical panel on our office building.

Doctor Home Experts replaced and repaired the weatherhead, entrance wire and installed guying kit. After the repairs the representative (Joe Padilla- Project Manager) told us do to the extensive electrical damage to all the power lines near us we needed to install a ""Whole Building Eaton brand SURGE PROTECTOR"" so the surges would not damage all of our office equipment. The charge was $500 dollars and we accepted and had this surge protector installed.

Fast forward to July 18, 2023; our staff showed up to our office to work only to find the building full of smoke and you could smell plastic burning.

Upon investigation we found several interior surge protectors burned and they sent black burning plastic all over the office.

We called Doctor Home Experts however they did not respond so we were forced to hire another electrical company to come out and repair the damages and tell us what happened.

It turns out the ""whole office Surge Protector"" they installed at the electrical panel was installed incorrectly and actually wasn't a commercial Eaton branded surge protector. It was a residential product called a ""tough defender"" and is made for residential homes. It retails for $55 dollars.

We were promised if we payed this $500 dollars for this surge protector it would eliminate the possibility of damaging all of our in office, plugged in appliances and office equipment. Well this was not true.

We contacted this company several times and no action was taken to correct this issue. We had to file a complaint with the Texas Department of licensing & regulations and have also since filed a claim in small claims court to recover our damages.

I am writing this to warn any past or future customers of this issue and to warn anyone this company is dishonest and will rely on you not being an electrician to sell you something that won't work or is not compatible to your needs.

They are very dishonest and even beyond that they will run and not make it right and you will be forced like me to spend time, money and energy to get them to do the right thing.

If you encounter this company don't walk.............run because the will rip you off.

Greg M.

I got a quo to repair 5 plugs. It was over $1700. I got the work done by IEW Electrical Services for $674

Jennifer A.

We specifically contacted this company because they claim to be experts in pool & hot tub wiring. However, they came out and diagnosed what we already knew and told us to contact a hot tub wiring expert. They charged us over $100 to tell us what we already knew and could not provide a repair estimate because they ""don't do what their website claims"".

Mastermind V.

Very dishonest told me one price to get me in the home and then told me it would be another once he arrived. I then allowed him to fix a light fixture, I paid 200 for him to replace a light fixture . When he completed the job I the light twitched I asked him if he would fix it before leaving because that's what happen before the light caught fire previously he said that would be an additional 200 to fix the fixture he just installed.

Debby M.

Buyer Beware - They will show up perhaps unannounced and begin work but not fix anything they installed a $0.50 doorbell and caulked around it not even inspecting the electrical issue, *(there was no power to the doorbell). Carlos knew it and never went inside house or anything for inspection, he installed a cheap plastic doorbell that doesnt work and then asked for $133 cash or check PUSHY, i wasnt home at the time and I know way he wanted the cash and check upfront SO HE CAN RUN with the money, If you use credit card you can dispute the charges cash or check your out of luck. Predatory business practice. *** Advice to all never pay upfront like this company demands!

Tammy O.

We had breakers trip repeatedly. We called this company late afternoon Thursday and their Electric Department came the following business day to assess! The breaker box that they installed last year was reviewed and confirmed in excellent working order. The cause? The AC. Their AC Department came out the following business day and assessed, GM quoted me and the following business day, the system was replaced. They gave me options. This whole experience was stress free! The crew was totally understandable, patient with all my questions and observing, helpful, respectful and left my home spotless!

Thank you so much to:
Mr. Padilla
Hector
Sergio
Ms. Jerri

Excellent company!!!!!

~Tammy