Dixie Electric Plumbing & Air

April F.

Our first experience was great so we chose to sign up for their yearly plan where they check your plumbing, AC and electric for a pretty good fee of course! Plumbing and electric appointments went fine. AC guy comes out and says everything is fine. A month later our AC stops working. Not only did I feel like the inspection either missed something or wasn't done properly, I was also charged a service fee and paid over $200 for a repair WHEN I WAS JUST TOLD IN AN INSPECTION EVERYTHING LOOKED GOOD. I was not happy that I was charged a service fee for something that should have been caught a month prior so I called and was told I shouldn't have paid a fee and they would refund it back to me. 2 calls later and both times being told I would get a call back and I still have no refund a month later and nobody has called me back. We are cancelling our yearly device checkup and going elsewhere.

Sandra M.

Awesome - fast - efficient and professional- Tony did a kick ass job fixing my toilet. He's also very chill when my dogs were helping him

Jackson W.

I called and spoke to a nice woman and she said she had to see if someone could come this super last minute. A different woman called me back and informed me that they could help and someone would be over shortly. Fixed my leak and breaker in a timely manner and the men who showed up were really nice

Anthony D.

My wife had perfectly planned a Christmas surprise. I opened my gift on Christmas eve morning and Dixie was supposed to come at 8 and install an accessory for our toilets. Instead of showing up at 8 he showed up at 8:30, and spent a good 10 seconds looking at the installation and said ""that's not getting done today."" He complained he was one man, and he had to work all through the holidays. My wife had told the person at Dixie that she wanted the job done today. She was assured it would be done, today. Instead they said they might be able to get it done on Monday. In other words, these folks are NOT dependable. When a business commits to do something at a specific time, and then refuses to go forward because they claim that it's Christmas Eve (a fact KNOWN when the appointment was set), that's both irresponsible and unprofessional. Dixie has spent thousands giving away plungers and other trinkets at different gatherings over the last year. I am not impressed with a free plunger. I am impressed by people who keep their word and do their job when they say they will. I will never call these people again.

Ricky G.

I called for ceiling fans to be installed, two trips later we are done. So with that I say due to the advice the technician gave me, I have sought out a excellent colony that can be trusted with your life and family. I appreciated the follow up.

Chris M.

Terrible... I have lived in Auburn 20 years. I have attempted to use Dixie several times. This time was my last! First, they charge a $69.00 fee no matter... that's OK but when they estimate a job at many times more than a normal rate... its extortion! They always try to upsell. Save yourself time (and money) call someone else... anyone else! You want to hear it from me first hand.. give me a call 334-332-2800.

Cindy H.

The crew was efficient and effective installing a new light where there had not been one before (new light box) and hooking up a wall switch for it and replacing our ceiling fan in our den with 20 foot ceiling. They were conscientious about not making a mess and we are very pleased. Craig was awesome. Came in under quote as they took less time than originally anticipated!

Norman K.

My 94 year old mother had an electrical crisis this morning and these folks (Rox and Russel) responded quickly and effectively. The customer service is by far the best I have encountered. Some of the attributes I noticed were courtesy, caring, responsiveness and dependability. Could not ask for a better after event experience and outcome. Although I live in NC the coordination of the work and progress was seamless.
Norman Klase

Jody S.

I've been dealing with Dixie Electric for over a year now and really appreciate them! They aren't cheap, but they do good work and are willing to work with all my issues. For example, Tony Maggio came out to do some work on my water heater in a rental. I was out of the country and didn't anticipate the problem, so I hadn't preplanned for him to come out. He came out quickly and the quote was more than I had in my account. He kindly told my renter that he was ordering the water heater (instead of telling them I didn't have the money). Then when I got the money, I couldn't get a hold of Dixie, nor could Dixie get a hold of me...something was suddenly going wrong with my phone's ability to make and receive overseas calls. To make matters worse, he had now done work and I couldn't pay for it because I couldn't get a hold of the office. He generously relayed texts back and forth between me and the main office until everything was sorted out. I've dealt with Tony before and really appreciate his work quality and his friendly attitude, but this was above and beyond. THANK YOU, TONY!

Ashley W.

Our air went out Saturday night. We were certain we were going to be waiting at least until Tuesday for a remedy. After a call was placed Sunday morning, Josh quickly arrived within hours. He assessed our problem, had all the supplies to fix it, and had us up and running again in a jiff. He was very helpful, knowledgeable, and professional. We absolutely will use Dixie again for any of our needs. Highly recommend them!