Dixie Electric Plumbing & Air

Robert W.

The two service techs were very professional. They identified the problem quickly and installed a GFCI outlet. They scored a 5 stars on promptness, professionalism, knowledge and service.

The pricing seemed a little high though for the 30 minutes they spent. Because I was a first time customer, the $69.00 service fee was waived since work was done. That was enticing when I first called but later realized this was simply offset in the work fee. The work charge came out to $156.00 plus a TFS fee of $14.75 (no idea what a TFS fee is) for a total of $170.75.
Assuming drive time of 30 minutes and onsite work of 30 minutes, that hour should have billed out at $75.00 to $100.00.

Kevin I.

Appreciated that they could come out on a Sunday but not sure why their $170 service call fee would not be applied to bill. It didn't matter though because we thought their quote of $2,000 to replace a builders grade 50 gallon electric hot water heater was high so we got another quote and low and behold we had our hot water heater replaced for $1100. We were out the $170 Dixie charged us to come look at heater on a Sunday but who cares when we saved basically 100%. How can there be such a drastic price difference for same exact job and material?

Vicki V.

Dixie Electric, Plumbing and Air provided the most abysmal service experience we have ever had from any company. However, I have edited the review because the management of Dixie has been very responsive to our complaint, which we appreciate. It does not change the experience we had on Sunday, but we are willing to believe that was not standard for the company.

Ginny Eissler D.

My consultant was on time. He was very polite and we had a nice conversation while he worked. He explained everything he was doing and I felt comfortable that all the work he did was necessary.
No high pressure to by a long term agreement. He showed me the benefits and let it go. I appreciated that.
I will call them again.

Chris W.

Dixie Electric, Plumbing and Air, did an excellent job on our home. We needed some electrical work done on our new home, vanity light in bathroom, kitchen light installed over the sink and a new outlet in our guest bed room. The electricians were very professional, they did an amazing job and cleaned up everything before leaving. I would highly recommend them for work.

On the downside, I signed up for their maintenance program, which, don't get me wrong, is an excellent idea and plan, but they refuse to allow us to send the monthly payment. They want to be able to access our account instead of us being able to send the payment to them. I not sure what the deal is but they are adamant that you CAN'T set up your own payment to them with their address information. It seems ridiculous given the amount of bank fraud, identity theft and scam artists around that they will not let you set up the payment to be cut every month to you. I was initially told we could do this then called back and said that I could not set this up. Yet, I was told over the phone that someone else was allowed to do this for the very reason I spoke of, which is to not ALLOW an outside entity to dip into our bank account once a month.
I wanted to give them 5 stars but because of this ludicrous policy on payment of the plan I give them 3 stars.

Morgan A.

Dixie Electric has helped us on numerous projects as we have completed a home renovation. They are punctual, professional and extremely knowledgeable. Never pushy and totally transparent. Highly recommend the Dixie Care Plan. It has saved us money and allows for ongoing support. Extra shout out to Brandon-- thanks so much for your good work!!

Latoya W.

I contacted Dixie last week to have our tankless water heater looked at and they were not very helpful at all. A technician came out and could not fix the problem. He explained to us that the whole unit would have to be taken back to their shop to troubleshoot the issue. He told us that the best option was to buy a new tankless and that Dixie could provide one for $5000. I was not paying that much, so I called a different company. The new company came out the very next day and fixed the tankless for $350. Dixie is a rip off! They do not have skilled technicians to troubleshoot issues. I would not recommend their services!

Bobby J.

I use Dixie for several repairs and basic building upkeep. I have never called and been disappointed with the quality of service provided by their staff. They are trustworthy in a business that is extremely dangerous to my family and friends if not correctly repaired.

Glenn L.

CJ was excellent, he quickly identified the issue and presented me with the estimate before taking care of the plumbing issue. He went right to work once I gave him the OK. His work was very professional. CJ is a polite, professional. If I have more issues with my home I'll be calling Dixie to repair them.

Katelyn W.

Called Dixie Electric for a plumbing problem - HUGE MISTAKE! $60+ just to come out, and then $400 to NOT FIX THE PROBLEM, $60 more to come and look at the problem they didn't previously fix and nothing done to fix it. They then wanted to charge us ANOTHER $400 to put a camera down the pipe, and luckily we went to another company at this time.. Other company wanted half the price to camera scope and worked well with us to fix the problem completely for under $500. Dixie Electric was completely unprofessional and unable to meet the needs of plumbing customers. Maybe they're fine with Electric stuff, but DO NOT use them for plumbing issues!!!!!!!!