Direct Electric Hawaii

Jonathan B.

Everyone I dealt with was professional and courteous and super easy to get everything scheduled and done. The day of install Angel was my technician and he did a phenomenal job! We ran into a hiccup as my EV charger required a different outlet, but Angel went to the local store and picked up the right one and had it installed in no time. Excellent service and value!

Shannon F.

Still five stars from me. I used their services again earlier this month because I needed a ceiling fan installed over my dining table (and the existing light fixture removed). I also needed LED lights put in place what we had in my bedroom and another bedroom in the house. Angel and his co-worker (sorry, I can't remember his name!) were very fast and they completed the work I needed in about an hour. They are also very friendly and I love my new fixtures. Thanks so much!

Kahuhipa P.

We live on the north shore at Sunset Beach and used Direct Electric to install a NEMA 14-50 outlet at our house for a Tesla. Asher came and did the initial estimate. The crew that came on installation day was fantastic. They worked through a few minor challenges like crawling under a 50 year old house without any concern. While they were working I remembered I wanted to add an outlet inside our kitchen. They called Asher and worked out the added cost which was nominal and got it done.

I was so happy with them I hired them to add another Tesla charger at my office in Waipio. I would highly recommend them and have done so to several of my clients.

Taryn K.

Yelp review
We found Direct Electric via Yelp, and they responded very quickly to setup a initial inspection, provide an estimate and sent an electrician within a week or so to help us upgrade the electrical panel, install ceiling fans and recessed lights with switches amongst a few other things. Angel, our electrician, was very friendly. He would explain things to us and answered all of our questions we had and he even came back and stayed late to make sure the job was finished and up to excellent standards. We could not be more impressed by the workmanship Angel and the Direct Electric Team have done for our home.

Christina L.

Direct Electric was very prompt & accommodating in scheduling an electrician to replace our light fixtures. Angel, the electrician, did a great job!
I would recommend their service.

Evan Efraim S.

Direct Electric was really easy to work with. We messaged them via Yelp, received a general quote, had a follow-up call to iron out the details, and a few days later, they sent over Angel to install 3 ceiling fans and some switches. Angel did a great job, left no mess, and was efficient. Would definitely recommend.

R M.

This review is long overdue. I had Direct Electric install a ceiling fan a couple weeks back and the installation was quick and professionally done. Angel was very friendly and I was impressed on how professional his work is. He was very specific on the location of the fan in terms of aesthetics and functionality. Great job!

Michael C.

Angel and Tiger did an amazing job today installing a NEMA 14-50 outlet in my condo's basement parking so I can charge my car. They took their time and did things right. Very carefully measuring things and trying to be as accurate/straight as possible when mounting junction box's, cut off switches, the outlet, and 100ft of conduits.

S A.

Unfortunately I would not recommend Direct Electric Hawaii to do your Tesla installation. I picked them because they had Yelp reviews and they were Certified Tesla Electricians.

We had a NEMA 1450 installed (4 prong) done. We talked to Asher (owner) for a pre-check review and then Angel did the installation. For some reason after the installation our car was still not charging and would shut off after 20-30 minutes of charging. Angel said he would come back and check it (which he did that same day). He checked everything and said to make sure he would come back and change out the breaker and possibly the 1450 receptacle in case it was faulty.

Angel never showed back up, no call, no nothing. I followed up with him and still no response. I then called the office to see if everything was ok and I got Asher on the phone. He was very terse and condescending saying ""WHAT WOULD YOU LIKE US TO DO...WHAT WOULD MAKE YOU HAPPY?"" Jeez, I was honestly just calling first to see what happened with Angel which I expressed and second what maybe wrong and to hopefully get help trouble shooting the situation.

To be fair, Asher came back out to the house and apologized for the phone conversation and double checked everything. Long story but I ended up having to go through Tesla directly and it ended up being the charger and they gave me a new one.

You would think that a ""Tesla Certified Electrician"" like Direct Electric Hawaii would go through some education about the cars themselves and also the chargers to help troubleshoot and one might think they also have connections to people at Tesla here in Hawaii to help if anything goes wrong. Apparently, Direct Electric Hawaii stops at the installation and has little knowledge about how the chargers works and no real connections to Tesla folks (I did get one number that they used years back but had to work between many departments to contact the right folks on island). I am not an electrician but had to point out to them that the charger itself has its own little circuit because I asked what a little clicking noise was - you would think they would know things like this.

You would also think that after this fiasco that Direct Electric Hawaii (and the owner Asher) would care more about our situation but that was not the case. One of their big sales points was that they handle all the permitting. The last email I got from Asher at the end of January saying they have permit in hand and they would let me know when the inspector is coming out and also send me a copy of the closed permit. Both were not done and I have not heard from them.

Honestly, I don't like writing negative reviews and wanted to give them the benefit of the doubt and also the reason why I waited so long to see if they would try to make things right. Two months later still no follow up from them and feel like ""What is so special about the ""Tesla Certification?""

I probably paid twice as much to a company that really does not know very much about Tesla and they dropped the ball twice. If all Tesla Certified Electricians are like this, I suggest getting a ""normal electrician"" who can follow these guidelines (or whichever charger you are getting). You will probably save half the costs and have a working charger. Tesla posts the requirements online so if you have a good electrician who can do the work you don't need a certified Tesla guy.

https://www.tesla.com/sites/default/files/downloads/US/universalmobileconnector_nema_14-50.pdf

John D.

I called Direct at the recommendation of my plumbing contractor. The office response was immediate, courteous, knowledgeable and respectful. I needed an outlet installed for a Toto toilet. She understood what I wanted and gave me a choice of appointment times and the company rates. The two person crew arrived as scheduled and completed the installation in a difficult location on time and on budget. They demonstrated that the outlet was functional to fully complete their work. They cleaned up the site as professionals do and bid me adieu.