Direct Electric Hawaii

Olga S.

Long story short: They charge $110/hour but minimum charge is for 2 hours $220. They did not tell me that. Instead they just said it would cost $220 to fix the fan. However it could not be fixed, electrician stayed for not more than 30 minutes and charged us full price for 2 hours plus tax. Had I known that it was an hourly charge and not just $220 per 1 fan, I would have asked him to look at our other fans. I was misled and ripped off.

I did try to call them first and resolve the problem peacefully. They just kept telling me they can't help and not even apologizing, just blaming me for misunderstanding them. Apparently, in their office - customer is always wrong.

Dawn B.

We're 1,000% satisfied with Direct Electric - couldn't be happier - they've exceeded our expectations. A couple years ago, our electrician moved off-island and after trying a couple of other electricians, we feel so lucky to have found this company - high quality and affordable.

I'm a high-maintenance customer but no worries with this company - AC installation, electrical for a remodel, and just today, new PV to double the size of our existing PV system. Beautiful work. Icing on the cake is they have a female electrician on their staff.

Kevin W.

Life is Good! We have doctors we trust, a car mechanic who's good and reasonable, a plumber (Big Tuna Plumbing), and finally, an electrician (Direct Electric). Direct Electric is responsive, on time, friendly, knowledgeable, and super hard working. Johnathan Pierce and his helper Mana were exceptionally attentive and answered every dumb question we had about electricity, lights, ballasts, LED's, and fluorescents we could think of . . . in addition, they fixed five switches, bulbs, and ballasts in about 2 hours after trouble shooting, changing out dead fixtures, checking for power and conductivity in all my lights.

I called Direct Electric last Friday and I left a message from the phone number they had on their Yelp page. They called me Friday morning as soon as they could and booked me for late Tuesday. However, they called me back with an earlier slot that opened up. They were helpful on the phone, very supportive about our issue, and expressed a sincere desire to get us the help we needed as quickly as could be scheduled.

Johnathan called me around 12:30PM saying he was going to be there as soon as he finished lunch and by 1:40, they were there on schedule and immediately started fixing things in my old home. After fixing five fixtures, the last one stumped them and they spent the next hour checking and double checking very thoroughly. They discovered the problem and will fix it the next time they come out after I schedule them. Johnathan and Mana were both congenial and not pushy.

A big mahalo to Johnathan Pierce and Mana for their hard work, skill, and customer service! Direct Electric has my business from here on . . . Thank you.

Layne M.

Rod and his team did a fantastic job adding a transfer switch/ breaker panel for my off grid system! Technicians were top notch and did a great job and Rod, you are the most highly motivated person I have every met! Wish I could be like that! I would highly recommend Direct Electric Hawaii to all who in need of any electrical work

Brandon G.

I made a new buddy, Roderick! I called Direct Electric Hawaii up after speaking to a couple of people from other companies who should not be working in customer service!

I forget the lady who answered for Direct but she was cool and said she'd have someone call me right away. Bam, 20 minutes later I get a call from Roderick, he asked what was going on. I explained I needed an outlet re-done to accommodate a special plug for a conveyor dryer. He said he could be there at the end of the hour. He popped up, looked around, gave me a quote and went straight to work!

An hour or less later, he had us all set-up plus re-wired some other things to save us some money as well as took a few safety hazards out of our way! So nice I had to bless him with a new shirt ;0)

If you need any sort of electric work done, call them, they professional, fast, small business and down to earth! You won't be disappointed!

Thanks DEH!

Mel O.

One of our newly installed light tracks went on the fritz so I called Direct Electric. Rod was soooo nice to come by and fix the problem AT NO CHARGE! Talk about customer satisfaction! Mahalo Rod for your prompt, courteous service!

Robert T.

I was so disappointed after reading all the good reviews.
My experience was not positive at all. I wasted 1 week trying to get them to give me a quote and I feel they did not value my business, too bad. The Appointment link on the website apparently is not monitored because I made an appointment and nobody called me at the agreed time. After emailing the company I heard nothing for 3 days. When I did finally talk to someone about coming out to do an inspection, they said they couldn't give me a quote over the phone, but said they would email me a quote on the inspection. After 2 days and no email reply from them I tried emailing them 3 days straight asking for a quote but never got the promised email.
What a waste of time.
I wish they would have just said we are not interested in doing an inspection so I didn't waste so much time waiting around.

HR D.

The first thing every reader needs to know is that the reason these guys don't have a 5-Star overall rating is because they have 7 reviews that rave about their service that the writers forgot to select the star-rating on. I picked these guys because of all the 5-Star ratings in this thread. I emailed these guys on a Sunday afternoon, and by Monday evening my work was done. These guys will be the FIRST and ONLY guys I call when I need more work.

Keith A.

The front office was very professional and friendly. She called to offer an earlier appointment. The technician, Jonathan showed up on time. He located the problem and repaired it. He even checked the attic area to inspect the wiring. He found some extra connections, removed them and ran the wires to the ceiling fan. He rewired the ceiling fan and assembled it. He went the extra mile. Jonathan is an asset to the company. I would highly recommend Direct Electric Hawaii.

Nicole C.

I had a really good experience with this company. A few weeks ago we needed some light fixtures re wired. From the receptionist to the electrician, everyone was professional and friendly. I especially want to thank Jonathan who serviced my condo. He was very knowledgable and efficient. He was even kind to my rambunctious little toddler. If you're looking for a friendly and knowledgeable electrician, look no further.