Direct Electric Company

David M.

We had Direct Electric out to our home today to install three ceiling fans, three drop lights and a chandelier. Their installers were great. They were very professional. This company is top notch.

Garrin S.

Expensive! I contacted Direct Electric Company for an estimate to come out an look at my electric panel. They wanted $225 just to come out and take a look. I asked if I had them do the repairs if this cost would go towards any repairs that would be needed. The answer was, ""No."" I would be charged by the hour and for any parts. I couldn't believe that they would not come out and at least look at my panel for free and then give me an estimate. I refuse to pay $225 to have an estimate when there are so many other companies out there that will do it for free. I'm very disappointed.

Aaron Z.

My solar contractor wanted to charge me an absurd amount to upgrade my main panel unit. Direct Electric was able to perform the job at a significantly lower price and their work was perfect and passed inspection. I would recommend to anyone who needs electrical work.

C S.

We had DEC come to install a Whole House Fan. Michael and Angel arrived on time and ready to go. Unfortunately, our attic area was not large enough for the fan we had selected. We discussed our options and settled on a slightly smaller system that would fit our needs. The fan was delivered in less than an hour and the installation was completed within 45 minutes. My compliments to DEC and Michael and Angel. Top notch customer service and system installation.

Dan B.

UPDATE.

DEC must have had a bad day per my initial 1-star review, especially for a new customer without any prior track record for their work and especially given that I contracted the electrical inspection remotely. DEC refunded the cost of the first day's inspection as it hadn't addressed any of the concerns from the general inspector--and I thought we were being ghosted by management which left me feeling...irked. This was my state of mind when I wrote the initial review. Admittedly, I was not a happy camper.

Today DEC sent out one of their senior electricians, Anthony, who inspected the house again with a full breakdown of the items checked. He also found some things the inspector didn't comment on, which leads me to believe the work was done more thoroughly this time and with proper due-diligence.

While I haven't been able to directly speak with anyone who was on site yet (still not a fan of that)--I feel better seeing a more comprehensive check of the property and specifically the breaker panel. Everything appears to be fine per the email breakdown.

Suggestion; separate job notes from job terms because a lot of people skip job terms stuff after reading it the first time. Also, put notes before job terms in the form, not just as an afterthought in same section. Maybe expand this a bit with more words that address specific concerns. The only reason I called for an electric inspection is because of the general inspector's notes to check certain things.

I also recommend an online report form made available on job close (to customers), or hosting site for reports after inspections with full DEC branding or letterhead--even if everything is A-OK. This is in contrast to an email that has less weight when it comes to assurances. This would show what was checked and results from those checks, including any notable problem areas which may need or not need repair.

E.g., X inspector said this breaker is warm to touch and shouldn't be.

Report from DEC should verify and mention that it's warm but normal for a 200A panel, or normal for the load on a 60A circuit. In other words, weigh in as experts and assuage those concerns directly.

Home sellers and buyers can really benefit from written reports (given the legal and disclosure ramifications) and it protects everyone involved. This is what inspectors do so perhaps it's a good idea for DEC as well. Plus, it's much more professional than a verbal second-hand report from a non-expert that cannot be questioned about specifics.

In other words, give us access to the electricians directly so they're not so isolated/insulated from customers and their follow-up questions...especially for people ordering inspections remotely like me. There's also a human element here where one can ask pointed questions and really feel at ease that the issue in question was checked.

The other issue is that one cell phone seems to be in use by 3+ people. Lisa, Anthony, some other guy, etc. It's extremely confusing, especially when people are slow to respond back or don't give their names. This could be better. At least each DEC employee has their own email so that's good.

Thanks DEC for addressing this and for your due diligence to make it right. I respect the follow-through.

Upranked to 4 stars from 1.

Steve G.

Good service, knowledgeable electricians. Fair rates - good value! We use this company for all sorts of electrical problems.

Christine M.

The work was done so professionally and with care. The work was done on time and they were flexible with the changes I made during the installation. I would highly recommend Direct Electric and will use them again in the future.

Spencer R.

I had them hang a stairwell light. Workers showed up on time and did an excellent job. Workers were uniformed and polite. Work was done quickly and cleanly. All at a reasonable price.

Ricardo R.

This company is awesome I was in contact with them before but my timing was off I came back to them now I ready to do some things to my home great company honest by my 20yrs of service ik great honest people when I m in contact with them so that's why I chose these guys usmc retired

Ronald C.

Put in two new light installation, replaced light switches to dimmers and replaced ceiling fan. Left no mess and were professional. Thank you very much.