Dipple Plumbing, Electrical, Heating & Air

Terry R.

Three weeks waiting for Dipple to repair a Trane split unit they installed four years ago. No heat in the house for three weeks. Now they have decided the compressor they installed as a replacement for when it first failed in 2016 has gone bad. Poor communication, poor service, poor quality products. I am disgusted a spent $11,000 for a system that is constantly breaking down. No heat for three weeks with no relief in sight.
Update: after being told by Bill the operations manager that he was pushing Trane for a complete replacement, he then tells me to call Matt the Trane rep. Matt states to me that Dipple refused to give him an opportunity to replace the unit. He stated since they dropped Dipple they closed their account and have no way to send them a unit. I share this back with Dipple and then get a call from Bill saying he refuses to service my unit from now on. In other words, we made our money off you and don't stand behind our product we sold you.

Let the buyer beware I guess but also in business, one bad review costs. Business 10 lost sales, let the next 10 customers be wary.

Nick M.

Over priced. Made an appointment and waited 2 hours for them and just before they were supposed to come out the called and told me it was going to be $1000 minimum and asked if I still wanted them to come out. If you want honest and upfront pricing try RR instead.

Davey M.

We had Dipple fix a problem with our water heater 3 years ago and 2 years ago installed a whole new HVAC system and new duct work. We have the perfect temperature in a bonus room over the garage. That's impressive work to accomplish that.

Recently, Joshua came out and fixed some electrical issues we were having. He was very nice and explained everything he was doing. I'm glad he fixed everything and now it feels safe again in my home for me and my family. Thank you so much Joshua!

We have the annual checkup plan with Dipple.

Deidre H.

They were able to set up installation for my new hvac very quickly during hot summer weather. They sent multiple trucks and men to complete the job and all were very clean, professional, and courteous.

Communication, email, and warranty was all taken care of fast and professionally by the office. Will use again.

Linda E.

We sold our house and closed on it yesterday (5/30/18). Some of the items to be repaired were electrical and we had a licensed electrician come out yesterday morning to make the repairs noted by the home inspector . An electrician from Dipple Plumbing had come out on 12/1/15 to repair a fluorescent light fixture and he recommended we have a whole house surge protector installed. The home inspector found where something was wired to a 50 amp double breaker. That something was the surge protector. The wrong sized wire was connected to a 50 amp double breaker - 10 gauge and 12 gauge wire were spliced together with the 12 gauge wire connected to the surge protector. The electrician fixed it yesterday. We paid $495.00 to have a surge protector improperly installed. The 50 amp double breaker was at one time connected to an electric hot water heater that we no longer have. We will never use Dipple Plumbing for anything ever again.

Carol G.

Overall, I was very pleased with Dipple Plumbing. The service technicians, Adam and Nathan, were very helpful and did a good job, they were very professional. The next day I had a question about the charges, which were explained, and the issue was resolved. I'm giving them 4 stars only because there is always room for improvement.

Mark M.

Both our air con units went out on Friday, 7/14 (one of hottest days yet this year)...I jumped online and searched for after hours support as we have 2 young kids and just moved to S.C. from California where it's much cooler & a broken down AC wouldn't be that big of a deal.

I got a call from Craig on Friday night saying he'd come no matter how late to help us. His last call before us turned out to take a lot more time than anticipated & a major storm passed through at the same time. He constantly stayed in touch with me and let me know his status.

We finally agreed he'd come as soon as possible the next morning as he'd been working for 14+ hours and was in obvious need of some rest.

In short, Craig is a true professional who was helpful, kind and extremely knowledgeable about our problem. He was so good we decided to sign up for a service agreement with Dipple, Inc...I can't say enough good things about Craig. He even called back later in the day to make sure the house had cooled down!! You just don't get service like that anymore...to say I was impressed is an understatement.

We look forward to a long term relationship with Craig & Dipple, Inc.

-Mark

Jeff J.

Had a slow running shower drain and a leaking faucet. Their technician was at our house approximately 2 hours. He put some chemical down the slow running drain and told us we needed new faucets for the sink. I have no problem diagnosis. Our charge was $59 for the service call (fair enough) and Level 4 service $449, Ring that bell for $508.

Sandra M.

Dipple recently replaced my HVAC unit. They came out and quoted the job first and when we called them back to do the replacement they came out within just a few days and my AC is back up and running. They were courteous, professional, and even sent a nice thank you card and small gift! Thank YOU Dipple!

Robert V.

I disagree with Diane S. For the last couple of years, we have been using Dipple for our spring and fall inspections and have not experienced what Diane S. experienced. We recently had a completely new heat pump system installed. Our home is only 11 years old and the original system failed because it was made up off incompatible units. We soon became disenchanted with the original installer and used several companies to conduct the annual inspections. All were suspect and none could identify why the original system kept causing us problems. Dipple identified the problem, but they recommended we wait for a while before replacing the old system. Finally it failed and we had no choice but to replace it. Dipple was much more conscientious about installing the right system than was the original installer. We were very pleased with the quote, the explanation regarding what we could expect, and the quality of the installation.