Diamond R Electric

Brian S.

Beware of this company. I called and got a hourly quote for service at $60 an hour (no min fee, just hourly). The guys that came were nice enough and had my problem fixed in less than 15 mins. The replaced a breaker in my circuit box and found a GFI I didnt know I had tripped.
After a few weeks I got a bill in the mail for $85. Called the company and long story short they admitted that they had overcharged because the service guys had logged the time wrong on my job. They use a computer system with gps to track their workers. To add to this the guy I spoke to named Mike told me that regardless of time a service call was $60 plus the hourly rate. After going back and forth with Mike he told me they would recalc my bill and train the receptionist to inform future customers correctly regarding fees.
Another 3 weeks go by and I get another bill...for $85 (the same amount they already admitted was wrong). This time I spoke to a guy named Lonnie who then told me the fee was $65 an hour and the extra $20 was for the breaker (an $8 part from Lowes). On top of this he told me it was standard practice to charge clients based on the time it took their workers to get from one job to the next. This means you're paying the bill before they ever get to your jobsite whether thats 5 mins or 2 hours. I told Lonnie that was the most crooked thing I had heard in a long time regarding running a business. When I told Lonnie about the conversations Mike and I had already had, Lonnie responded that Mike had thrown them (Diamond Electric) under the bus and he was done talking to me.
I ended up having to go to the owner of the company and talk to him regarding the entire situation. By the time I was done he told me to name my price and leave. Great way to run a business?!?! Needless to say I will not be using these guys again...and I recommend you don't either.