Dial One Electrical Services

K R.

Very poor service. The company was called for warranty service and instead charged me $200 for a fan issue that they previously misdiagnosed. I would recommend to stay away from them.

D S.

I have used Dial One since the 80's and personally know the owners and the office staff as well as the technicians. If you are looking for a fair price for work to be done this company cannot be beat in the Austin area. I have been in the commercial office building and data center management and construction for the past 30 years and you will not find a more honest competent company.

Cristina G.

They were pretty quick to come by and do the work, which was fine. The low rating is because they were not honest. I asked to be given an estimate and he said it was going to be ""this amount"". When they were done, he said "" oh it's actually going to cost more"". Then he said it was so much for the first half hour and plus that much per hour plus the taxes, his helper fees and more. Honesty is the best way and I dislike that they lied/were not upfront about the price.
I do not recommend them for being dishonest about how(much) they charge.

Melissa M.

We hired Dial One to put in recessed lighting in our living room. After reading the reviews we were afraid and a little sketchy. But, we were proved wrong, Duane and Hector were on time (7am), professional, fast and efficient. I would definitely recommend these two to anyone looking for electrical work.

Felipe G.

SUBSTANDARD COMPANY!!! I am a realtor who utilizes service companies frequently. I have used many electricians in the past and this service company is by far the worst. The electrician lacked basic knowledge. He was unable to resolve the problem. He stayed for 2 hours and charged $228 dollars and did not correct the shortage. I would stay FAR AWAY from this company. They are expensive, inexperienced and over subpar. Many other service companies in the area that provide better service. They may answer the call quickly but you are better off waiting for a qualified provider.

Amy S.

The first time I used Dial One was to replace a ceiling fan in our office. They sent two electricians who were on time, very personable, and did a great job.

I called them again when we were remodeling the office and the electrician our decorator recommended bailed halfway through the job. The electrician from Dial One ended up doing a much cleaner looking installation than the previous electrician had proposed for $150 less than the original guy had quoted us.

Natalie H.

Worst business EVER!! The electrician,Tom, came out and worked as slow as possible clearly knowing he was getting paid by the 1/2 hour. I did more of the work than he did but I think it would have taken him even longer if I hadn't done it. He then came back and tried to charge us for an hour of work that wasn't done. When I called his office to question this charge and they agreed to take it off, he then tried to charge me 30% in taxes. (Yes, $33 in taxes on $100 charge). When I questioned him on this, he stormed out of my office. I just called the office and spoke to the manager, Eric, who told me this is a master electrician who has been with them for years. I don't think my phone conversation with their manager is going to make one bit of difference. The electrician even told our office coordinator he could have told us the day before that we needed a new transformer and charged us $400. So, he actually thinks about telling customers they need to repair expensive things that don't need to be repaired. He acted like he had done us a favor by not lying to us the day before. Pretty crooked practice to me.

April K.

I've called multiple electricians this year to get an outside light fixed at my house. For different reasons, they failed to call me back or show up at the agreed times. When I called Dial One, I did not have high expectations... but I couldn't have been more wrong! The dispatcher was so polite, and followed up exactly as she communicated. And the electrician, Shaun Noll, was the epitome of a true professional. He was respectful, knowledgeable, and just did great work. I couldn't be happier with how things turned out.

Krista A.

When I was calling around to get a quote from various electricians, Dial One was, by far, more responsive than anyone else we called.

We had them replace the main panel in a house built in 1960, as well as ground some outlets and install GFIs. With each appointment, everyone arrived promptly and all of the employees were friendly and pleasant.

The work was done well and the price came in under the estimate. The electricians were good about cleaning up after they were done and were very respectful of our belongings and property.

I would certainly recommend Dial One to anyone looking for an electrician.

Darren J.

TERRIBLE!!!!! They were the fastest to respond to my email inquiry for a fairly decent sized job. The guy they sent out quoted about $576 for the job and I gave the go ahead. The scheduler, Tracy (I think it was) called to set the work date and left a message that it would be the following week, about 7 days out and for me to call back to confirm. I called back and Tracy was not there but the fellow I spoke with confirmed the Thursday first call appointment. We even discussed how since they're right down the road from my house that they should get to my home by 8:30am.
On Thursday around 9am, after having taken time off work to be home, I decide to call them to find out if they are running behind. Tracy informs me I never called back to confirm; I told her I did and she very nonchalantly stated, ""well he didn't tell me"". She then said the earliest they could reschedule the job was for 3 days later. I just told her to cancel the job.
I was astounded at her nonchalant attitude, not even any offer to try and check with one of their tech's whether they might break free to do even part of the job. Any responsible, courteous, customer caring company would have at least tried that, or offered some sort of discount on the proposed bid.
If they have a Don't Care attitude before the work is even started, imagine how shoddy the actual work must be.