Dial One Electrical Services

Lynda D.

I'm in the same boat as Felipe G. their technician goes out to an address and tells the customer that he cant find anything wrong with his service but will change out the breaker, because the customer isnt paying for it... our company who had a tv cable installation done there and the customer complaints that the tech ruined his electricity... REALLY?? I asked the company to bill the customer and they insist on harrassing me for payment, because they told that customer not to worry about it.. someone else was paying for it.. They charged us for 2 hours of BS and a breaker for almost $300.00 for no problem found.... STAY AWAY !!!

Vangi S.

Dial electric came to my house when I had a short in our kitchen and they did it fast at a great price and we're very friendly. They will be my only Electric Company

Thresher K.

Where to start. When a tree fell across the backyard and took out the power lines and yanked a giant hole in the electrical box it was an emergency. My parents are in their late 70s and depend on power for their health.
The city was giving us the run-around and it was getting later in the day. I posted a 911 distress message on Facebook and one of my fellow Yelpers recommended Dial One. I can't tell you what a great job they did. They not only arrived on time, but they worked with the city for an expedited permit and they even, get this, called at 8:30 at night to make sure the city followed up on their work.
When I got off work to check on the folks the power was on and the last of the city guys were packing up. Thanks Dial One (and Tina at Dial One) for making such a monumental task possible and putting my parents' worry at bay. Thank you. Oh and that box of Tiff's Treats is on its way. :)

K R.

Very poor service. The company was called for warranty service and instead charged me $200 for a fan issue that they previously misdiagnosed. I would recommend to stay away from them.

D S.

I have used Dial One since the 80's and personally know the owners and the office staff as well as the technicians. If you are looking for a fair price for work to be done this company cannot be beat in the Austin area. I have been in the commercial office building and data center management and construction for the past 30 years and you will not find a more honest competent company.

Cristina G.

They were pretty quick to come by and do the work, which was fine. The low rating is because they were not honest. I asked to be given an estimate and he said it was going to be ""this amount"". When they were done, he said "" oh it's actually going to cost more"". Then he said it was so much for the first half hour and plus that much per hour plus the taxes, his helper fees and more. Honesty is the best way and I dislike that they lied/were not upfront about the price.
I do not recommend them for being dishonest about how(much) they charge.

Melissa M.

We hired Dial One to put in recessed lighting in our living room. After reading the reviews we were afraid and a little sketchy. But, we were proved wrong, Duane and Hector were on time (7am), professional, fast and efficient. I would definitely recommend these two to anyone looking for electrical work.

Felipe G.

SUBSTANDARD COMPANY!!! I am a realtor who utilizes service companies frequently. I have used many electricians in the past and this service company is by far the worst. The electrician lacked basic knowledge. He was unable to resolve the problem. He stayed for 2 hours and charged $228 dollars and did not correct the shortage. I would stay FAR AWAY from this company. They are expensive, inexperienced and over subpar. Many other service companies in the area that provide better service. They may answer the call quickly but you are better off waiting for a qualified provider.

Amy S.

The first time I used Dial One was to replace a ceiling fan in our office. They sent two electricians who were on time, very personable, and did a great job.

I called them again when we were remodeling the office and the electrician our decorator recommended bailed halfway through the job. The electrician from Dial One ended up doing a much cleaner looking installation than the previous electrician had proposed for $150 less than the original guy had quoted us.

Natalie H.

Worst business EVER!! The electrician,Tom, came out and worked as slow as possible clearly knowing he was getting paid by the 1/2 hour. I did more of the work than he did but I think it would have taken him even longer if I hadn't done it. He then came back and tried to charge us for an hour of work that wasn't done. When I called his office to question this charge and they agreed to take it off, he then tried to charge me 30% in taxes. (Yes, $33 in taxes on $100 charge). When I questioned him on this, he stormed out of my office. I just called the office and spoke to the manager, Eric, who told me this is a master electrician who has been with them for years. I don't think my phone conversation with their manager is going to make one bit of difference. The electrician even told our office coordinator he could have told us the day before that we needed a new transformer and charged us $400. So, he actually thinks about telling customers they need to repair expensive things that don't need to be repaired. He acted like he had done us a favor by not lying to us the day before. Pretty crooked practice to me.