Del-Air

Amy I.

I just spoke with someone in customer service because our AC isn't working. She had to be the most unpleasant miserable person. It sounded as though I was bothering her. I rarely ever complain because I work in customer service and I know we have our bad days but don't take it out on the customer. Hopefully the technician will be more helpful

Erica R.

We have used Delair for years and never had an issue. This week our AC went in our vacation rental home. A service call was made and someone went out. He said we needed a part. Part ordered and installed we were told it was fixed. A new set of guests arrived that night and it's 84 degrees in the House. After another call we were told that they needed another part. (That was not what we were originally told). 2 days later they have the part and we are the last call out for the day. It's 7 pm and still no technician. Our guests are requesting to move out a week early so we will lose money because we will need to pay for alternate accommodations . We have placed many calls to the dispatch and not an ounce of sympathy. Not sure what has happened to this company but they are NOT the company we were happy with for years.

James W.

Our A/C unit stopped producing cold air Saturday night after every A/C company was closed. We spent an uncomfortable night with our smoke alarm batteries going off because of the increased temperature in the house. Sunday I started calling A/C repair people hoping to get a service appointment for maybe Monday. When I called Del-Air I left a message at their emergency number. I was surprised to receive a call back almost immediately. I was even more surprised to be told they would have a repairman out that day at no additional charge! An hour before the repairman arrived I received another call telling me that he was on the way.

The A/C repairman, Mike arrived right on time. He listened to my description of the problem and started in. In about an hour he had diagnosed the equipment by checking everything. He found that the drain line to the A/C unit which is suspended from the ceiling in the garage had been clogged by growth, cleaned the line and made sure the system was performing. The cost for the entire call was exactly what was quoted.

The end result, Sunday night we had a nice cool home to sleep in again all for a reasonable cost. We couldn't be happier with Del-Air and their service.

Tobin B.

Never again! My A/C went out last night, and to their credit, Del-air is one of the last agents with on call techs. They came out despite the late hour and diagnosed (or should I say, confirmed what Google and myself already suspected) for $79. Unfortunately, that money doesn't go towards any repairs they might make, which is pretty common practice across multiple service disciplines. The said it was the blower/modulator, but he didn't have the part. Here's where the story turns very ugly... He promised to have someone call me first thing in the morning. I was apprehensive, so I left a message with other service providers as well. One of which was Dorsey Air. By the time Del-Air called me back (not till nearly 11am), Dorsey Air had gotten the part, brought it to my house, and had the part installed. All for only $80!! :-) Btw, Del-air's quote?! $356!!! What?!?! That's a 450% markup! When I told the dispatcher that it was finished already by a competitor, and that the rate was far lower, all she said was, ""Uhh... I'll cancel the service call then..."". (click). Nice, huh? Had it not been for the tremendous integrity and professionalism displayed by Dorsey Air, I would have been deliberately and intentionally taken advantage of during a time of desperate need. And they're the ones that sold me the unit just 3 short years ago!! No credit for loyalty. Like I said... Never again! Run and hide from this company. Do yourself, and your wallet, a huge favor and call Dorsey Air!!!

David H.

Last year I wrote a negative review. What happened is my Carrier went kaput when it was only a year old. I had a warranty: free parts, 1/2-price labor. Del Air's tech replaced the compressor (I think he said - he barely spoke English) and a cooling-fan motor. $700+ for 1/2-priced labor - that's based on $180 an hour! Great warranty. Well, it gets worse. The air did start working at least. Now, with the unit less than two years old, it's out again! I've had techs out - not Del Air! - and they've re-replaced the fan motor, telling me the Del Air guy had put in a non-factory motor that was wrong for my unit. Carrier argued, since they had already issued the Del Air guy a free replacement motor (I wonder what happened to it?) but they did finally agree to give a second new motor. But it still doesn't work and the techs still can't figure out what's wrong. It starts working, but with only a 12 degree ""split,"" and shortly it stops cooling altogether. They think it was damaged by the underpowered fan motor. They say I now need to buy a new unit for $4,600! HELP! Does anyone know of an honest AC guy? Also, if an attorney is reading this and wants to start a class-action suit against Del Air, I'm in. I don't even care if I get any money out of it. I just want them not to hurt more people!

Michael D.

Dell air was the worst experience ever .
They admitted to a faulty unit when I installed the bran new air-conditioner but refused to replace it instead try to fix it . Now the unit goes down at least once or twice a year since we bought it .

Frank A.

Del Air is always courteous and prompt in arriving. I called them on one occassion on a Sunday night due to a lightening strike. They arrived 20 minutes later and fixed it right away. I have recommended them on Facebook because they are just awesome. Of course, I will continue to use them.

Mark S.

Whenever I have an appointment, they call ahead of time to let me know they are on their way and they always show up on time and do a thorough job. I trust Del-Air as they installed my unit in my new home.

Tiffany K.

Not only was the technician great, but their customer service is friendly and prices are reasonable. I got an appointment right away when I called. This was the first time I have used them in many years and will continue to use them in the future. Would also recommend them to others.

Robert M.

Rate a 5. I was appreciative of the initial discussion with the office staff, I liked that I was called to be notified the technician was on his way. And the technician was clean, prompt, friendly and appeared to be knowledgeable.